SUMMARY

• Experienced technical writer with 10+ years. Practical experience assembling technical installation guides, end - user guide material and/or training manuals for major deployment programs, noledge of business processes development, and process improvement approaches. Demonstrate strong ability to work independently, as well as in a team structure.
• Technical documentation professional with 10+ years of practical experience assembling technical installation guides, user guide material and/or training manuals for major deployment programs, noledge of business processes development, and process improvement approaches.
• Skills include the ability to identify, analyze and improve existing business processes within an organization to meet new goals and objectives, such as efficiently gathering information and quickly gaining a thorough understanding of a client’s particular subject matter, and then translate dat complex material into well-written, accurate documents such as product profiles, user guides, and training manuals.
• Ability to deliver technical information into clear, plain English and able to write easy-to-follow, step-by-step instructions.
• Capable of working independently and managing multiple commitments simultaneously.

TECHNICAL SKILLS

• Microsoft Office 365 (Excel,Word,Outlook,Visio,PowerPoint)
• MacOS High Sierra
• Adobe Acrobat Pro
• Adobe Photoshop
• Zoom
• Atlassian’s Confluence & Jira
• Google Suite Apps (Forms,Sheets,Slides,Docs,Drive)
• Visio
• Lucid Charts
• Snagit
• AutoCAD
• SharePoint

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Senior Technical Writer

Responsibilities:

• Joined a global cybersecurity firm to produce end-user technical documentation (i.e. Dialpad, Slack, Zoom, etc.), instruction manuals, online halp, and guides dat assisted both Domestic and International new hire employees towards operation of services, equipment, and/or products.
• Through product use and tested scenarios, guided users on how to navigate the products being documented while creating content dat was easy to understand.
• Worked alongside SOC and MSS Engineers to document software and plugin source code development processes including Python and JavaScript.
• Interviewed subject matter experts (SME’s) and reviewed user case surveys to produce comprehensible documentation.

Confidential, Southern New Jersey

Technical Writer

Responsibilities:

• Researched, collected source data, and interviewed appropriate personnel to compose text for technical literature, which meets standards and procedures.
• Created documentation methodologies, frameworks, workflow diagrams within a regulatory and compliance environment
• Developed and maintained end user-training materials and document training manuals
• Provided input on technical writing projects by critiquing, editing, and proofreading verbal and written subject matter prepared by others to ensure timely completion of technical report writing projects

Confidential, Northern New Jersey

Technical Writer/Editor

Responsibilities:

• Responsible for creating, writing and maintaining various types of user documentation, including how-to guides, references, manuals, quick reference sheets and instructions, safety manuals, construction manuals, and RF procedures and training.
• Created process flows, internal training documents and policy and procedures.
• Explained scientific and technical ideas in simple language.
• Met with end-user representatives, vendors, supervisors and managers to establish technical specifications.
• Ensured technical verbiage is easy to understand by the layperson, gathered information on their subjects in libraries and on the web, prepared charts, graphs, and or forms to go along with rough drafts.
• Wrote clear and concise policies and procedures, submitted copies to managers for feedback and made adjustments as necessary.

Confidential

Sr. Business Systems Infrastructure Technical Writer/Editor

Responsibilities:

• The documentation served as a foundation for team members and will support certification efforts, audits, and other activities within Services data centers.
• Interpreted and edited architecture diagrams including data center data and voice network Infrastructure documentation required, specifically in the CISCO environment.
• Participated in creating documents used to satisfy ISO certification standards. (ISO, HIPAA, or SAS 70 standards)
• Deciphered technical information provided by architects, engineers, and other SMEs.
• Produced high-quality documentation dat captures details about the architecture, implementation, monitoring, steady state, and standards of the Services corporate backbone infrastructure.
• Collaborated with program managers, architects, engineers, and other technical subject matter experts to ensure documentation is completed for Technology Centers and remote sites.

Confidential, Northern New Jersey

Technical Writer / Equipment Engineer

Responsibilities:

• Worked closely with engineers and technical staff across functional teams to gather contents and data to produce high quality and accurate documents to analyze implementation solutions and product specifications.
• Designed and created technical illustrations such as product diagrams and work flows to visually communicate the complex concepts described in product manuals and documents.
• Produced work flows, reduced equipment costs while suggesting resolutions for issues based on the requirements of management and senior staff.
• Recommended process improvement opportunities based on analyzing various data sources, documenting formal requirements, and partnered with other teams to implement change resulting in improvements in productivity and overall customer experience.

Confidential, Northern New Jersey

Technical Writer/ Device Evolution

Responsibilities:

• Worked closely with executive director of product management, engineering project teams, and other stakeholders to write and deliver customer-focused technical documentation for product releases.
• Managed implementation of wireless devices as they related to device requirements, device development, network compatibility, labs, and device compliance/acceptance.
• Developed product updates, process documentation, testing manuals, user guides, and procedures for both expert and casual users.
• Received commendation for my clear and concise writing and accurate product diagrams from the equipment integration department.

Confidential, New York, NY

Technical Writer/Intranet UI Designer

Responsibilities:

• Worked alongside the Executive Director assisting with contractual guidelines and translating business metrics into detailed specifications.
• Researched financial documents and prepared analysis reports, models, forecasts within compliance regulations
• Assisted with documenting and updating business processes and related artifacts and work with the team and stakeholders to produce and in corporate input, coordinate reviews, and approve core documents required for a successful project execution.
• Wrote documentation to support the customer service functions of the halpdesk.
• Maintained this content on the internal customer web site including Frequently Asked Questions (FAQ).
• Successfully translated complex technical information and contracts into accurate, user-friendly documents for both technical and non-technical end users.

Confidential, New York, NY

Regulatory Compliance Specialist

Responsibilities:

• Responsible for analyzing NSB and existing regulatory information to ensure FCC compliance for all GSM, CDMA, EVDO and LTE sites.
• Ensured new sites and modifications are in compliance with corporate guidelines by coordinating FCC/FAA/NEPA/SHPO filings to HQ regulatory team.
• Worked closely with local attorneys during the preparation and process of all leases, Memorandums and Amendments, as well as title review and Environmental Review process
• Maintained, organized, and efficient system documentation of the central files (acquisition, zoning, and property management) for each cell site while assuring all site pertinent information is entered into its appropriate database.

Confidential, Southern California

Technical Writer/Regional Real Estate Regulatory Analyst

Responsibilities:

• Responsible for the coordination and preparation of document packages for regulatory submissions ensuring compliance with the FCC, FAA, State/Local jurisdictions This will include the review, evaluation, and compilation of files and reports for submissions.
• Provided project team representation and direction in managing information from/to other departments (including Real Estate and Construction) regarding Regulatory submissions.
• Accountable for the timely completion of regulatory projects and submission of documentation.
• Developed and maintained current regulatory noledge and kept abreast of regulatory procedures and changes.
• Provided regulatory guidance to project teams.

Confidential, San Francisco, CA

Technical Writer/Regulatory Compliance Analyst

Responsibilities:

• Analyzed, interpreted and monitored engineering to ensure Confidential &Ts compliance with FCC rules and regulations during LTE upgrades.
• Used Atoll to map CMA, CGSA, and SAB boundaries to determine which sites required extension agreements by identifying network boundary sites with SAB’s dat crossed into a neighboring carrier’s CGSA.
• Administered purchase orders associated with third party vendor site modifications while assuring dat costs are within budgetary constraints.
• Ordered compliance deliverables from third party vendors to meet FAA/FCC/MPE/EME guidelines, to comply with the FCC regulatory control standards of the National Environmental Policy Act (NEPA) and the State Historic Preservation Officer (SHPO) (Section 106) processes.
• Assisted with site-specific compliance assessments dat fully address the FCC and OSHA requirements to protect occupational and the general public from the harmful TEMPeffects of exposure to RF emissions.

Confidential, Atlanta, GA

Technical Writer/Process Development Manager

Responsibilities:

• Responsible for the management of several projects and project teams made up of international engineers, client and partner/alliance resources to deliver wireless solutions and services to Cox Communications.
• Subject Matter Expert who created standard operating procedures across the entire corporation, specifically working with in the data center infrastructure management space.
• Addressed content gaps, acted on internal and direct customer feedback, and promoted continuous improvement on the documentation experience.
• Interacted closely with the client, partners and alliances to define the project parameters and to develop detailed project documentation outlining the project including business requirements, project plans, and project schedule.

Confidential, Los Angeles, CA

Technical Writer/UMTS Quality Control

Responsibilities:

• Assisted Confidential ’s Project Managers and field management by promoting technical and commercial excellence consisting of supervision of the quality in support of the implementation of Confidential ’s eNode B UMTS network build-out.
• Maintained efficient and TEMPeffective communication and collaboration with other development teams to manage dependencies and deliverables between various groups, and ensure end-to-end integration and quality.
• Interacted closely with the client for purpose of ensuring satisfaction and compliance with internal design guidelines and a successful process of continuous network improvement. Developed schedules, reviewed project status and formulated action items for the various elements of the project while monitoring time to completion.
• Monitored and reported to management on the progress of all project activity within the program, including any conditions which would affect the project cost or schedule. Advised the client of any such changes.