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Sr. Technical Writer Resume

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Atlanta, GA

SUMMARY

  • Solutions - oriented professional with over 20 years experience in network architechure, security analysis, and project management for high-profile, large-scale infrastructure and broadcast network projects seeking an IT compliance and governance position.
  • Adept at utilizing and combining technical expertise with business management skills including risk management, resource allocation and tracking, equipment and materials procurement, process optimization/re-engineering, budgeting, estimating, and change management.
  • Excellent interpersonal, mediation, and organizational skills. Qualified for vendor and client interaction at all levels.

TECHNICAL SKILLS

  • Cisco Routers and Switches
  • Cisco ACS 5.5 Server Appliances
  • Cybersecurity/Security Analysis
  • Technical Writing for Documentation & Planning of all Projects
  • Dynamic Multipoint IPsec Configuration
  • Microsoft Active Directory Administration
  • 802.11 a/b/g/n Wireless Administration
  • Data Center Migration
  • Multi-Protocol Label Switching (MPLS) Networks
  • Network & Systems Security
  • OC-192 Networks
  • Simple Network Management Protocol
  • SolarWinds Orion Network
  • Stealth-Watch and Lan-Scope Network Management Systems
  • Technical Writing
  • UNIX/Linux Server Administration
  • Windows XP/7/Server ‘03/’08/’12 Administration
  • Physical to Virtual Server Migration

PROFESSIONAL EXPERIENCE

SR. TECHNICAL WRITER

Confidential, Atlanta, GA

Responsibilities:

  • Supported staff engineers in the writing and editing of network design, interface and architecture documents, network plans, and complex internal technical publications.
  • Assisted with Cisco and Palo-Alto equipment upgrades including documenting Endpoint logical connectivity for various system locations.
  • Amended and revised Teleport & PoP (Place of Presence) diagrams using Visio software; prepared for migrations by creating client service graphs using Cacti software and Net-Cracker to revise device name/location and port designation for IS1-2.0 Migration Project.
  • Finalized network diagrams for Intelsat NOC escalation/troubleshooting, future projects and migrations.
  • Drafted, documented and simplified complex technical requirements, methodologies and procedures for diverse audiences.
  • Mentored fellow coworkers to enhance knowledge base for future projects and to contribute to the career development of high potential employees.

SR. NETWORK ENGINEER/SR. TECHNICAL WRITER

Confidential, Atlanta, GA

Responsibilities:

  • Planned and directed the scheduling, development, installation, technical writing, documentation, maintenance and testing of contingency plans and hardware maintenance and lifecycle planning for the corporate hardware and networking assets; served as Lead Project Manager on high-profile, complex networking projects.
  • Designed, configured and deployed high available networks built on Cisco routers, switches and wireless LAN devices, HP 12500 & 5900 switches, F5 Load Balancers, and Palo Alto Firewalls utilizing Endpoint; utilized and managed System Center Configuration Manger (SCCM) for reduce server vulnerabilities and strengthen network protection.
  • Engineered and implemented Cisco network system configurations included VoIP, Data and diverting internet destine traffic via a local Cisco PIX firewall; implemented and installed Skype for Business and RingCentral.
  • Managed and maintained wireless voice & data networks comprised of (22) AP’s, (1) 3750 w/routing code and POE, and (3) 3750 switches also possessing POE; utilized CiscoCatalyst6509-E for distribution and 6506’s as site core routers utilizing Ten-Gigabit technology with Dark-Fiber vendor services for diverse WAN connectivity.
  • Engineered and implemented flyaway kits (1-Cisco 2811, w/two 3750G’s) for TNT Sports network coverage for major national sporting events using Sprint-MPLS Bonded T1s for the WAN piece. Technical writing for planning & design for the magnitude of the project.
  • Designed and deployed the Distributed Sniffer Servers for monitoring and analyzing network traffic between segments via Glass Hopper Matrix Switches. Technical writing was necessary for documentation of this project.
  • Utilized Cisco (WAAS) Wide Area Application Services (IP-based video WAN acceleration unit using Cisco's IP video infrastructure and video-encoding technology) to transfer multi-gigabit files for broadcast in real-time.
  • Executed troubleshooting, performance monitoring, and security analysis utilizing vulnerability remediation management tools and technical writing to document/plan various projects.

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