HIGHLIGHTS

• Over 20 years experience the design and development of a wide range of information products, including 15 years experience in project management, process development, and staff training and development.
• Creator of award winning online and hardcopy documentation for technical and non-technical audiences.
• Extensive developmental and substantive editing experience with a wide range of information products.
• Education and experience in GUI and Web site design and usability evaluation.
• Over 15 years teaching and training experience with middle school, undergraduate, post-graduate, adult, and professional audiences, both on-site and online.
• Over 15 years experience in documentation department development and management.

EXPERIENCE

Contract Technical Writer

Confidential

Designed and created work instructions, flow charts, standard operating procedures, graphical job aids, and training presentations for supply chain functions to be used in the company's new facility in Remington IN.

Contract Technical Writer

Confidential

Edited and revised NERC CIP compliance documents.

Contract Technical Writer

Confidential

• Created installation, maintenance, troubleshooting, and technical guide for General Electric's KD800 line of AC excavator motors.
• Created translation engine exceptions lists for GE controller documentation.
• Senior Quality Assurance Engineer/Lead Information Developer Confidential
• Hired as a permanent employee after contract.
• Designed and created electronic and hardcopy Section 508-compliant users manuals, SDDs, RTMs, test plans, and related documentation for time- and attendance-tracking software used primarily by federal government agencies, including the FBI, VA, DHS, SSA, and FDIC .
• Developed online help systems for company's software products.
• Managed project documentation from initial planning through the business review cycle.
• Trained and supervised contractors.

Contract Technical Writer

Confidential

• Revise user guides and related documents.
• Design and create hardcopy user guides and related materials for fingerprint scanning system hardware and software used by law enforcement and local, state, and federal agencies.
• Designed in-house printing and binding system for economical short-run, low-volume publishing.

Contract Technical Writer

Confidential

• As Information Development Team Lead, managed documentation projects and provided supplemental training for staff technical writers.
• Designed and implemented training for re-designing and developing modularized documentation.
• Developed strategies, policies, and deployment plan for conversion to single-source publishing.
• Developed Information Development Department's first style, usage, and best practices standards.

Graduate Assistant

Confidential

• Redesigned and maintained Department of Counselor Education Web site.
• Developed and maintained Virginia Community Counseling Association Web site.
• Maintained and enhanced PC and other high-tech hardware systems, including video conferencing systems, digital media hardware, and recording systems.

Contract Technical Writer

Confidential

• Edited and revised work instruction, policy, procedure, and training documents for FDA compliance project.
• Managed project documentation through the business cycle.
• Created software algorithms in pseudo code for manufacturing processes and software development.
• Designed, developed, and managed RTMs, RFPs, and development proposals.

Senior Information Developer

Confidential

• Developed and managed the documentation department for this startup fiber optics test equipment manufacturing company.
• Designed and created electronic and hardcopy user, sales, and technical marketing documentation for the company's optical vector analyzer product.
• Designed and developed SDDs, RTMs, RFPs, and research proposals.
• Managed and helped design company's Web site and its content.

Contract Technical Writer

Confidential

• Designed and developed UNIX and Linux installation, user and administrator guides, and technical supplements for the company's network security reporting application.
• Designed a cohesive documentation library, including installation, user, and administrator's guides and white papers.
• Developed company documentation style and usage standards and documentation processes, including version control.

Managing Editor

Confidential

• Edited all online and hardcopy documentation, including browser-based help systems and Web site technical libraries.
• Lead Documentation Process Management, Audience Analysis, and Style and Usage Standards teams.
• Conducted the company's first comparative study of industry documentation.
• Managed design and development of documentation for Gateway's Enterprise line of business products.
• Designed and developed documentation process management system and tools.
• Performed ISO 9000 audits.

Contract Technical Writer

Confidential

• Wrote users guides and technical manuals for cellular telephone switching applications.
• Wrote functional specofications algorithms in pseudo code for cellular telephone switching applications.
• Designed and created formatting and style standards for company publications.

Contract Technical Writer

Confidential

Designed and created 2000-page RoboHelp online help system for custom loan application assessment and granting software.

Contract Technical Writer

Confidential

• Designed and wrote electronic and hardcopy policy, procedures, training, and business process documents.
• Designed and implemented process management system and tools.
• Designed, developed research RFPs, and evaluated grant and sub-award proposals.
• Coded SGML DTDs and documents for ISO 9000 compliance.