Candidate Resume:

SUMMARY

Extensive experience developing technical documentation in the information systems and telecommunications industries, and outstanding abilities in managing large libraries of highly technical material. Experience in document design and development, L F supervision of other writers and editors, and supplementary installation and system administration support. Writing projects in the areas of behavior detection, text analytics, supply chain management, Internet commerce and security, telephony, auditing, registration and billing, fingerprint identification, electronic mail, systems software, search and retrieval, missile management, and inventory logistics. Corporate internal documentation of policies and procedures LF manuals, style manuals, marketing materials, and proposals.

PROFESSIONAL EXPERIENCE

Confidential

On a contract to the SEC, develops internal documentation such as procedures manuals, user guides, system security plans SSPs , disaster recovery plans DRPs , and write-ups for Business Management Unit website.

Confidential

• For CACI via Prism, Inc September 2011 to May 2012 on a contract to the SEC, develops internal documentation such as procedures manuals, user guides, system security plans SSPs , disaster recovery plans DRPs .
• For QSSI May 2011 through June 2011 , developed a user guide that documents the Home Equity Conversion Mortgage HECM application.
• For Amdocs August 2010 to January 2011 , during a 5-month contract for this provider of software and services to telecommunications companies, updated a library of seven manuals and online help for a major release. This documentation covers various aspects of the Amdocs Process Management APM application, which is used by software developers to build billing, customer relationship management and operations support services applications in a J2EE environment. Was responsible for release notes documenting fixes and enhancements for all minor releases of the APM application.

Confidential

• As one of an international team of technical writers for this software development firm that provides behavior detection solutions to the financial services industry, most recently was responsible for the maintenance and updating of the Oracle Mantas configuration guide, installation guide, services L F guide, release notes and readme file.
• Wrote two user guides for standalone active pages applications one that assists financial services institutions in monitoring and analyzing statistics on the handling of customer orders, and the other that provides the ability to execute ad-hoc queries L F against financial transactions within the Oracle Mantas system.
• Provided backup supervisory oversight for the Documentation Team in the absence of the manager. Most of the members of the team reside in India.

Confidential

• Was the sole writer for this software development firm that specialized in building products and services that used text analytics technologies. As such, was responsible for creating and maintaining technical documentation for the entire Content Analyst product library, which included user, system administrator, installation, and programmer manuals, as well as online help.
• Developed and maintained the online help for the Content Analyst corporate intelligence subscription service, the Executive Daily Brief. Wrote the user manual and system administrator instructions and co-produced the training materials for the first release of this service.
• Designed, wrote, and produced marketing collateral such as one-page brochures for business solutions assisted in the writing of business plans and produced various types of internal documentation, templates, and a style guide.

Confidential

• Most recently, developed documentation for an algorithm-intensive suite of web-based and client/server supply chain planning software products and authored the products' installation/administration manual.
• Provided supplementary installation and administration support for Windows and UNIX servers and an Oracle DBMS, all used by the writing group for test purposes.
• In an earlier role as the sole writer for a 1000-page library, documented a software product designed to optimize inventory and replenishment forecasting to create time-phased inventory plans.
• Leveraged single-sourcing techniques and automated metadata retrieval mechanisms to reduce duplication and strengthen accuracy of information.
• Provided training and editorial oversight to writers in India, and facilitated communication between personnel overseas and onsite developers to ensure cohesive efforts.

Confidential

• Wrote the system administration guide for the IBM SecureWay Trust Authority, a C and Java-based Internet security product that uses extended public key infrastructure PKIX technology achieved highest rating five stars for Documentation in a review of the product in SC Magazine .
• Documented internal registration and billing procedures for IBM InfoMarket, and wrote/updated several books for the company's Vault Registry, a PKI-based Internet security product.
• As IBM IIT Information Development Team Lead, played a major role in planning and writing two libraries of books for e-commerce products.
• Developed user, programming, and installation guides for various IBM Internet service applications.

Confidential

• For Sprint International , wrote user, operator, and system administrator guides for the SMX for LANs service that enables Microsoft Mail users to connect to any X.400-based messaging system.
• For NEC Technologies , created documentation to satisfy pre-award requirements for a UNIX-based, automated fingerprint identification system for the FBI.
• Managed the production of internal documentation for the testing phase of a new automated underwriting system for Freddie Mac.
• Wrote the user guide for MCI billing centers to audit invoices generated on the MVS-based New Computerized Billing System NCBS .
• For SEGUS, Inc., authored a library of manuals for products that used IBM DB2.

Confidential

• Wrote, revised, and updated manuals from large libraries for the VM software product line.
• Earned President's Award for contribution to an outstanding team effort in reducing the documentation cycle and producing high-quality work with limited resources.
• Produced documentation using the SGML-based Document Composition Facility DCF and Interleaf publishing tools.

Confidential

• Supervised writer/editors and an artist in development of publication-quality, end-user documentation for the entire Business Systems product line of telephones.
• Integrated a new electronic publishing system Xerox 6085 Star into the production cycle to eliminate outside typesetting.
• Directed cataloging, production, and distribution of all corporate forms, and spearheaded development, production and distribution of numerous sales documents.
• Earned a rating of 10 out of 10 for documentation of the Starlog product line in Teleconnect magazine June, 1987 .

Earlier part-time technical writing experience includes:

• Writing and editing support to the internal office operations of a data processing consulting firm.
• Technical writing and editing support for several projects for the U. S. Navy using the Federal Information Processing Standards FIPS PUB 38 . Held a Secret security clearance during this time.
• 10 credit hours toward a certificate in Technical Editing three credit hours in Introduction to Computer Programming from the US Department of Agriculture Graduate School, Washington, DC and three credit hours in Technical Writing from Northern Virginia Community College, Alexandria, VA

CURRENT SOFTWARE SKILLS

• Electronic publishing/word processing: FrameMaker and MS Word
• Online help: WebWorks Publisher, some RoboHelp, and Mif2Go
• Graphics: Visio, Paint Shop Pro, Paint, and Snagit
• Line command languages: Elementary DOS and SQL used on Windows and Oracle
• Configuration and content management: WinCVS, PVCS, Subversion, Rational ClearCase, Perforce, Sharepoint
• Defect-tracking software: Rational ClearQuest and Quality Center
• Other office applications: MS Excel, MS PowerPoint, MS Outlook, Adobe Acrobat, Lotus Notes, and HomeSite