SUMMARY

• Over 15 years’ experience creating documentation including user guides, developer guides, business/functional requirements, customer communications, release notes, use cases, test cases, flow charts, wireframes, and user interfaces.
• Expert at creating documentation using MadCap Flare, Microsoft software including Word, Excel, SharePoint, Visio and Adobe products including Captivate, Dreamweaver, RoboHelp, Photoshop, Acrobat Professional, FrameMaker, and other tools including Atlassian Wiki, SnagIt and NotePad++ (HTML and XML editing).
• Ability to translate complex information into user - friendly documentation.
• Over 5 years’ managing and creating SharePoint and Wiki sites.
• Excel at organizing information, creative problem solving, and multi-tasking.
• Analysis of business processes and software to solve business flow issues resulting in increased productivity/usability.
• Interfacing with end users, clients and other subject matter experts to obtain information to complete documentation.

TECHNICAL SKILLS

• Microsoft SharePoint
• Word
• Excel
• PowerPoint
• Access
• Outlook
• Visio
• Project
• MTFS
• Visual Studio
• MadCap Flare
• SnagIt
• Atlassian Jira and Confluence Wiki
• Adobe Captivate
• Acrobat
• Dreamweaver
• Photoshop
• RoboHelp
• FrameMaker
• CSS
• HTML
• XML
• PHP
• Java
• JavaScript
• ASP.NET
• Visual Basic
• MS SQL
• Oracle
• Sybase

PROFESSIONAL EXPERIENCE

Confidential

Sr. Technical Writer

Responsibilities:

• Created new User and API Developer Guides using MadCap Flare, Adobe Acrobat and SnagIt.
• Converted FrameMaker, and Word documents into MadCap single-source web and PDF projects. Created new stylesheets, conditions, variables, and Context-sensitive Help (CSH).
• Created and updated user stories in JIRA and attended Agile standup meetings.
• Collaborated with product managers and developers to develop workflows and document processes using Visio and Atlassian Confluence Wiki.
• Published release notes and communication emails containing project updates. Created product training videos using Adobe Captivate.
• Created new Atlassian Wiki site and trained users.

Confidential

Sr. Technical Writer

Responsibilities:

• Created online help and user guides for new software and updated existing projects using MadCap Flare, Visio, PowerPoint and Acrobat.
• Collaborated with project stakeholders to determine documentation requirements.
• Created new project stylesheets (css), updated HTML and XML content in outdated projects, updated SharePoint content.
• Trained other writers on various MadCap techniques.

Confidential

Sr. Technical Writer

Responsibilities:

• Created documentation including user stories in JIRA, PowerPoint decks, process flows, wireframes and user guides.
• Lead discovery sessions and documented requirements for multiple SharePoint 365 and Confluence Wiki sites. Enhanced site's visual design branding, navigation, and content.
• Documented department procedures (SOP), created user guides, and trained users on new processes. Updated and tracked documentation issues in Jira.
• Trained users on SharePoint libraries, lists, portal navigation, and creating views.
• Created content style guide for SharePoint and Wiki sites.

Confidential

Sr. Technical Writer

Responsibilities:

• Documentation designer for Confidential online shipping APIs. Created new Web Service, JSON, and XML API developer guides using MadCap Flare, Word, and Acrobat.
• Documented department procedures, created user guides, and trained users on new processes.
• Extensive analysis and revision of requirements, schema, and XPath. RFC analysis team member.
• Created stylesheets, snippets, variables, and conditional formatting to improve consistency and usability between guides. Implemented single source development to combine multiple projects for multiple types of output.
• Started bi-weekly team meeting and portal where team members share lessons learned and other helpful information to complete their job and avoid/resolve issues. Trained on standard process workflows, internal programs,
• Improved the usability of the SharePoint and Wiki team sites by creating new views, updating the site navigation, organizing and creating new content. Created a status datasheet to track project progress. Documented new employee system setup steps.

Confidential

Sr. Technical Writer

Responsibilities:

• Created user guides for Confidential fraud management software and other web-based projects.
• Converted FrameMaker and Word documentation into MadCap Flare projects. Utilized Dreamweaver to edit HTML, XML, and CSS.
• Improved online help projects by updating product skins, templates and style sheets (CSS). Increased usability by improving the table of contents, topic mapping, glossary, index, and meta tags. Combined multiple builds and added conditional tags to include/exclude topics, resulting in multiple builds for different audiences in less time.

Confidential

Business Analyst/Technical Writer

Responsibilities:

• Documentation designer for Surgical Information Systems ( Confidential ) mobile and web-based projects.
• Updated business requirements, wireframes and user stories in an Agile environment.
• Creation and maintenance of online help, user training materials, and support documentation using various tools including: Word, SnagIt, Camtasia, MadCap Flare, and Dreamweaver.
• Improved online help projects by updating product skins, templates and style sheets (CSS). Increased usability by improving the table of contents, topic mapping, glossary, index, and meta tags.

Confidential

Business Analyst

Responsibilities:

• Documented technical/functional requirements for Salesforce reporting project.
• Created dashboard and report mockups for new SharePoint portal and Retail.net software using RoboHelp, Xcelsius, SnagIt, Acrobat, Dreamweaver, Word, Excel, and iReports.
• Worked with stakeholders to design, develop and test new and modified reports based on business needs.
• Maintained project information using SharePoint and Clarity.

Confidential

Business Analyst

Responsibilities:

• Documented business processes, requirements and functional requirements for a SharePoint portal using: Word, Visio, Photoshop, Dreamweaver, and Acrobat.
• Directed JAD sessions with business owners, development, and cross-functional groups.
• Created SharePoint web parts, xml lists, and forms used to capture project/product requirements, issues, and timelines.
• Created mockups/wireframes and style guides, templates, and style sheets using Word, Visio, PowerPoint and Dreamweaver.
• Maintained and organized project documentation in SharePoint