Software Support Engineer Resume Profile

Profile

Professional Software Engineer with over 14 years experience in IT and management. A skilled communicator able to quickly determine satisfying solutions to problems. Areas of strength include: project management, prioritization of multiple tasks, negotiation and relationship management.

Professional Experience

Confidential

Bartender/Supervisor

Multiple roles in Country Club environment including head bartender with supervisor duties.

Confidential

System Software Support Engineer

Developing and maintaining security documentation for applications in accordance of the Sarbanes Oxley Act of 2002 requirements.
WebLogic production support for outfacing dexknows.com website that handles an average of 2 million business searches on a monthly basis.
Software administration for Business Intelligence reporting tools Brio and Cognos .
Software administration for ETL applications Datastage and Informatica .
Coordination of release implementation activities for software into production.
Provided 24x7 application implementation and production support for Unix and Windows based applications in the Business Intelligence Data Warehouse environment for the DexMedia account. Responsibilities included:

Confidential

System Software Support Engineer

Provided 24x7 application implementation and production support for UNIX based applications that are monitored in the Systems Management Center including:
Project management and maintaining extensive application knowledge.
Coordination of release implementation activities for software into production.
Negotiation of logistics relevant to the support of applications with clients.
Developing and maintaining documentation and automated tools supporting applications.

Confidential

IT Specialist

Command Center Coordinator

Monitored 200 SUN and HP servers with HP OpenView. Notified management and vendors of outages. Managed SWAT calls regarding outages handled Resolve ticketing system gathered and tabulated statistics on system availability.

Confidential

Technical Administrator

Responsible for operating mini computer and computer consoles to execute computer runs operated CRTs, printers, tape drives, sorters, photo typesetters and other output devices accurately and on schedule. Completed UNIX saves ran DART statistics completed DPS printing and distribution completed system outage reports processed all off-premise transactions and batch files.

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