SUMMARY:

• Experienced Technical Project Coordinator with a demonstrated history of working in the Broadcast industry, Telecomm and AV Industry. Skilled in Video Conferencing installing and Meeting Support,
• Broadcast Operations and Video Production. Excel in adapting to changing technology of IT, AV integrations, quality control of client accounts and technical support for government agencies.

TECHNICAL SKILLS:

• Office 365Google WorkspaceZoom. GoToMeeting
• Remedy/CadencePublic Trust Security ClearanceWindows 10, Outlook
• Google CalendarWebEx/Polycom, Microsoft TeamsC - Cure Badging System
• Salesforce, SharePointIPAD-Traction GuestBMS Building Monitoring
• Service Now. SlackCisco Gear, Crestron, ExtronMAC OSX

PROFESSIONAL EXPERIENCE:

Videoconference Installer

Confidential

Responsibilities:

• Provided contract services to the Department of the Interior/Bureau of Land Management.
• Installed Vidyo telepresence equipment in Federal, state, and district offices throughout North America.
• Deployed 200 VTCS units in 19 states, Trained staff on new equipment use and troubleshooting procedures.

Data Center Technician

Confidential

Responsibilities:

• Built and established relationships with customers to manage up to 25 tickets daily, which were tracked along with, completed in a timely manner in the ticketing system.
• Controller of all shipping and receiving requests, which averaged 30 packages daily for freight, FEDEX, UPS, and DHL/couriers.
• Security enforcement of electronic badging and the checking in up to 30 customers, vendors and maintenance technicians daily.
• Created a quick and easy to locate area for crash carts and service lifts that helped streamline together with expedite the needs of data center customers which resulted in shorter wait times.
• Organized, and then subsequently managed, the shipping and receiving area which led to a more efficient process.
• Transformed and standardized the sign-in process from a lengthy, manual process to an IPAD system, which was pre-loaded with questions and cut the process time in half.

Structured Cabling Technician and A/V Installer

Confidential

Responsibilities:

• DAS Integrators: Connected antenna systems for first responders in commercial buildings, theatres, and businesses.
• Gigaspan: Pulled CAT 5 and 6 cables along with speaker wire for commercial businesses, hospitals, and Denver Public Schools.
• CCS Presentations: Installed speakers, LED projectors together with smart boards for Aurora Public Schools, Jefferson County Public Schools, and National Colorado Atmospheric Research (NCAR).
• Provided safety measures for emergency responders and faculty who showed great appreciation for the technical upgrade.

A/V and Technical Project Coordinator

Confidential

Responsibilities:

• Renovated and updated conference rooms to ensure standard practices were implemented for A/V processes, technology, including resources, in 10 buildings with over 180 tech-rooms.
• Implemented A/V design, remodels as well as new construction for clients such as Charter and Time/Warner, which included space planning of conference rooms along with auditoriums.
• Oversaw the integration and selection of A/V equipment that would work with current network connections per the client’s needs including budget.
• Distributed and organized A/V projects via WebEx meetings between five national vendors, low voltage wiring companies, contractors as well as commercial realtors.
• Utilized 20 A/V templates, which explained equipment usage installation pricing by vendors.
• Worked with 85 end users and usage vendors to resolve technical issues in the conference rooms.
• Wrote procedures to put in each conference room to help users troubleshoot the most common issues on their own.
• Successfully planned and managed A/V projects up to $1M in funding which included video conference rooms, demo rooms along with rooms on time and within budget.
• Seamlessly worked between Cisco, Polycom, WebEx, Zoom, and digital signage when offering solutions to clients.
• Initiated the process of conducting run throughs prior to each meeting to ensure all technology worked in every room, which resulted in meetings that ran without issue.

Technology Specialist/VTC Engineer

Confidential

Responsibilities:

• Supported the Department of Interior at the Denver Federal Center by operating 14 Polycom videoconference rooms daily and handling all technology issues.
• Helped departments with antiquated equipment join meetings, which were held in advanced technological formats.
• Coordinated technical refreshes of equipment and software to ensure intermittent patches along with updates of the software were loaded as well as ready for end users.
• Encrypted 25 laptops for government use only.
• Bridged calls with up to eight agencies that merged into one meeting ensuring each technological format merged seamlessly and without incident.
• Successfully managed and facilitated up to 300 users on an all-hands virtual meeting without any issues or problems.
• Provided technical support for up to four executive daily-monitored meetings for quality.
• Received Outstanding for assisting with annual government agency meeting presentations, which were successfully tested and executed without incident.