Business Systems Analyst Resume Profile

Candidate Resume:

Skills and Qualifications

Technical Professional Writing
Social Media
Requirements Analysis
Reporting Presentations
MLA, APA AP Style
QA Testing
Project Management
Implementation Coordination
Database Administration
Desktop/Network Support
MS Office Suite
including Visio PowerPoint
Adobe FrameMaker RoboHelp
Snagit 10
TCP/IP Administration
Basic IP Routing

EXPERIENCE

Technical Writer

Confidential

Writing and editing for all technical communications related to Aptify's software, development, and implementation. Creating, updating, and editing user guides, installation guides, release notes, and hotfix documentation. Extensive experience with MS Office and Adobe's Technical Communication Suite particularly FrameMaker . Experience with QA Testing, Product Releases, and the creation of Help files via Adobe's RoboHelp. Experience in development of Documentation Standards, a Corporate Style Guide, and Corporate Templates. Provided in-house training on the use of Microsoft Word including details on using and applying style templates as well as participation in an internal team created to launch and develop a corporate Social Media Strategy.

Technical Writer/Business Analyst

Confidential

Writing, editing, and maintaining documentation including userguides and other technical materials for a variety of tools, applications, and websites. Collaborating as a business analyst and technical writer managing client expectations, and facilitating communication between internal and external stakeholders.Working to help define, identify, and write technical requirements, use cases, and support documentation for software development projects. Providing Project Management support by maintaining and updating detailed status information for client reporting.

Business Systems Analyst

Confidential

Working as part of a service and support delivery organization tasked with resolving mission-critical customer issues and inquiries on a time-sensitive basis. Supporting global financial institutions representing clients ranging from Fortune 100 companies to small business es. Support of government entities at the local, state, and federal levels. Providing high value technical service o n a day-to-day basis for clients and corporate customers across the global marketplace. Responsibilities including extensive written communication, troubleshooting and collaboration to maintain processes, documentation, specialized customer and client supportand to maintain the high est level of service.

Implementation Coordinator/Project Manager

Confidential

IP Data Backbone Engineering Implementation Coordinator

Acting as the primary point of contact to manage incoming requests . Creating, scheduling and tracking requests for network maintenance in support of the IP Implementation and Engineering Department. C oordinating with engineering, on-site technical staff, project management and implementation to manage a variety of network maintenances card installs, network migrations, circuit activations, router decommissions, etc Maintaining ongoing status reports for daily maintenance as well as reports to track future maintenance and corresponding ticketing and contact information. Creating and maintaining technical documentation for procedures related to this function and other processes for the team on an as-needed basis .

NDNC-IP - Project Manager

Acting as the primary point of contact for all devices in process with NDNC-IP Tier 3 Team. Providing status updates, escalations, and information pertaining to any and all issues for devices handled by NDNC-IP/Tier 3 for National Project Managers on an as needed basis and for regularly scheduled status calls . M aintaining internal forecast for projected devices for FTTP, DSL, POP, E911 and other projects impacting NDNC-IP/Tier 3. M aintaining updated information, target dates, and status within an internally developed database for use by team members and providing repo rts on pertinent details. Issuing bi-weekly reports to provide National Project Management with status information for devices still in process. Developed and authored work instructions, training materials and procedures in relation to IT Project Management functions, tools, and resources .

Streaming Media Producer

Confidential

Managing successful events from pre-event to post-event including troubleshooting and managing end-to-end productionfor incoming client web-casting. Responsible for verifying information and coordinating with the Master Control Room for all events. Responsible for requesting booking feeds and maintaining information regarding client billing. Configuration,encoding and monitoring of both WME and Real feeds. Troubleshooting, editing, and delivery of final product to client. Followed and provided input to procedures and processes including authoring of in-house documentation for staff procedures based on individual client specifications.

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