Technical Writer Resume Profile

Candidate Resume:

AREAS OF EXPERTISE:

Statistical analysis, mathematical analysis, modeling, simulation, data mining, data warehousing, security, systems analyst, web architecture, web development, web design, web content, business analyst, network architecture, enterprise architecture, problem solving, software development, hardware configuration/troubleshooting, technical writing, professional writing, editor, communications, visual information specialist, graphic L F design, training and supervision of technical staff.

WORK EXPERIENCE

Senior Technical Writer

Confidential

Sole Technical Writer supporting the Network Operations Team, the Applications Infrastructure Support Team, and the Customer Support Help Desk Team at CMMI Level 3 for services and development and ISO 9001:2008 implementation levels, including the implementation of ITILv3 best practices.
Responsible for documenting and organizing full lifecycle design, development, and deployment documents for various mission critical software applications.
Capture business cases, business processes, and technical information on a regular basis.
Apply the team's implementation process and the System Engineering Life Cycle SELC documentation requirements.
Responsible for being familiar with a variety of the IT field's concepts, practices, policies, and procedures.
Extensive experience in writing and editing technical documents of an operational nature.
Expansive experience and knowledge of working with a variety of software and research tools for writing professional documents, such as manuals, procedures, and training, amongst other documents.
Responsible for gathering, analyzing, and composing technical information required for preparation of security documentation, handbooks, manuals, training materials, guides, and reports, amongst other documentation.
Validate, verify, and resolve inconsistencies in procedural data contained in existing documents and manuals by interviewing and consulting with SME's.
Actively gather, analyze, translate, compose, and edit a vast variety IT documents and information into clear, readable, useable documents for use be technical and non-technical personnel.
Review, edit, and format technical reports to improve grammar and flow of technical content.
Conduct research and ensure the proper use of technical nomenclature.
Ensure the central depository is maintained for IT operational documentation.
Prepare technical reports and project related documentation including test instructions and associated procedures.
Develop document templates and transcribe meeting minutes for distribution to participants.
Ensure content and links are up-to-date for operational policies and procedures, amongst other documents are available on the agency's intranet.
Daily use of MS Word, Excel, PowerPoint, Visio, SharePoint Adobe Acrobat Pro, InDesign, Photoshop HTML.
Responsible for developing hypertext and on-line help applications.
Participate in the development of user documentation and training.
Applied structured documentation techniques and other industry-wide standards daily.
Exceptional inter-personal and communication skills oral and written including the astute ability to convert technical knowledge into easily understood terms.
Superior writing, editing, and proof-reading skills.

Senior Technical Writer

Confidential

Expertise in the production of management assessment, strategic business plans, business case analyses, business process engineering reports, weekly status reports, monthly program/project management reports, market research plans, and statistical analyses.
Developed SDLC documentation including but not limited to: Business Analyst: Business Requirements Specifications, Operational Analysis Plan, Business Implementation Plan, Disposition Plan, Change Request Plan, Communications Plan Project Management: As-Bulit Documentation, Project Management Plan, Communications Plan, Business Case Documents, Enterprise Architecture Documents, Architecture and Design Documents, Architecture Diagrams, System Requirements Document SRD , Functional Requirements Document FRD , Database Design Document LF DDD , Systems Implementation Plan, Test Planning Document TPD , Integration, Test, and Evaluation Plan IT E , Test Planning Report Information Assurance: Acquisition Strategy, Information Assurance Plan, Interface Control Document ICD , System Security Plan SSP , Disaster Recovery Plan DRP , Disaster Recovery Test Report System Documentation: Installation Manuals, Technical Manuals, Systems Administration Manuals/User Guides, User Guides, Process Guides, Operational Guides, Maintenance/Troubleshooting Guides.
Familiar with SDLC methodologies including but not limited to: Waterfall, Spiral Agile Software Development: Scrum, XP, Kanban: Rapid Prototyping Incremental Synchronize and Stabilize.
Verified and confirmed content accuracy with Subject Matter Expert's SME's , engineers, and project staff.

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