SUMMARY

• Experienced technical writer working in a variety of remote and onsite environments.

TECHNICAL SKILLS

Authoring tools: RoboHelp, GitHub, Word, Excel, PowerPoint, Visio, SnagIT, Adobe Experience Manager, Confluence

Content Management: GitHub, Confluence, Jira, SharePoint, Rational, SuccessFactors (LMS)

Technical Writing: Procedure and user guide creation, test script writing, markdown in GitHub, flow charting, Confluence documentation, RoboHelp

Programming: HTML, CSS, JavaScript (proficient), C#, and SQL (exceptionally light)

PROFESSIONAL EXPERIENCE

Confidential

Technical Writer

Responsibilities:

• Maintained user guide in MS Word and in Adobe RoboHelp.
• Stored user guide and all documentation in GitHub document repository, Confluence, and SharePoint.
• Sought approval from SMEs and stakeholders for user guide and online help prior to release.
• Created new RoboHelp tasks in Jira and new branches in the RoboHelp GitHub repository for every new release.
• Ensured documentation was 508 compliant using accessibility tools JAWS and WAT.
• Updated and edited VA 1010 PDF forms for the VA using Adobe Experience Manager.
• Documented technical specifications in Confluence.
• Composed online help test scripts for SQA and UAT testers for every release.
• Created training videos for developers in Camtasia.
• Took meeting minutes at work in progress (WIP) and UAT (user acceptance test) calls.
• Worked in a remote agile and DevOps environment.
• IM’d through Teams and Slack.
• Held meetings through Teams.

Confidential

Technical Writer

Responsibilities:

• Created Office 360 training videos in Camtasia for new team members.
• Created PowerPoint presentations for Society leadership.
• Assisted with spelling, grammar, and Society standardization of RFPs submitted by the Society.

Confidential

Technical Writer

Responsibilities:

• Maintained and updated step/action procedures with if/then scenarios during Loan Origination System (LOS) migration.
• Procedures built from information mapping using macros.
• Developed procedures from Visio processes.
• Stored procedures in SharePoint.

Confidential

Technical Writer

Responsibilities:

• Updated step/action procedures for 2016 ACA (Affordable Care Act).
• Stored procedures in SharePoint.

Confidential, Southfield, MI

Training Content Analyst / LMS Administrator

Responsibilities:

• Maintained learning management system (LMS) (SuccessFactors).
• Scripted, narrated and edited voice overs in LMS using Camtasia.
• Communicated issues to training manager weekly.
• Assisted with curriculum updates and course descriptions.
• Uploaded SCORM files to LMS.
• Tested e - learning modules in all platforms: desktop, iPad, and mobile devices (Apple or Android) ensuring launch.
• Ensured Confidential - Confidential standard, spelling and grammar in LMS and all documentation.
• Served as point-of-contact for LMS customer service communicating with external and internal customers registering learners in web-based or in-person classes, pay for web-based or in-person classes, apply coupons for class discounts, train learners on how to use the LMS, or fix any technological errors found within the LMS and online courses or any errors found within the curriculum.
• Created user guides to assist learners with LMS functionality.
• Wrote automotive diagnostic copy for Firestone and TiresPlus.
• Assisted Systems Analyst with LMS certificate to be exported out of the LMS.
• Assisted with automotive diagnostic training videos in Camtasia and Adobe Premier.
• Promoted training through twitter, training website, and YouTube.
• Stored job aids in Confluence.

Confidential, Southfield, MI

Technical Writer / RFP Writer

Responsibilities:

• Updated mortgage and insurance user guides supporting SaaS LOS migration.
• Composed and updated SaaS system feature announcements.
• Tested LOS, communicating all bugs and errors to developers.
• Led RFP process under tight and simultaneous deadlines.
• Implemented new SharePoint site for RFPs and documentation building libraries, workflows, lists, permissions, and working with webparts.
• Worked with IT to document security, disaster recovery plans, and Active Directory.
• Mapped workflow processes using Visio.
• Stored documentation and RFP requirements in SharePoint.

Confidential, Ann Arbor, MI

Technical Writer

Responsibilities:

• Established procedures for IT entire infrastructure such as development and Active Directory.
• Implemented style guide and template approved by senior management.
• Worked with senior management to implement document management system.
• Built intranet using HTML and CSS to store documentation.
• Tested cloud-based LOS tool, BlitzDocs.
• Edited XML data for reports within BlitzDocs.
• Mapped processes using Visio.

Confidential, Auburn Hills, MI

Technical Writer

Responsibilities:

• Maintained user guides for Powertrain.
• Served as intranet admin using Adobe Dreamweaver.
• Entered and edited requirements in IBM Rational DOORS.

Confidential

Technical Writing Intern

Responsibilities:

• Established SharePoint wiki site for IT for training end users.
• Trained end users how to use SharePoint wiki through instructor-led session.
• Stored training material in SharePoint.

Confidential

Technical Writing Intern

Responsibilities:

• Maintained user guides and PowerPoint presentations.
• Mapped processes in Visio.
• Reviewed SharePoint and Confluence and recommended which was the better content management system to senior leadership and CIO.