Systems Operator Resume Profile

Objective

Seeking a position where I can contribute to the success of my employer by fully utilizing the organizational and troubleshooting skills I sharpened during my years of experience in IT support.

Computer Skills

iSeries, OS/400: Monitor systems for errors. Run job schedules. Provide ticket support for programmers and users. Troubleshoot errors issues to resolution. Contact appropriate person for errors. Run backups maintain tape management. Setup monitor jobs using Robot/Schedule. Setup reports using Robot/Reports. Monitor job errors using Robot/Console. Create and maintain job run schedules. Perform startup shutdown procedures. Install upgrades. Use CL commands. CL menu creation.
PC/Network: Proficient using Win XP, MS Office: Word, Excel Outlook. Familiar with WinNT, Lotus Email, Tivoli Storage Manager, Novell Netware, MS Exchange Server, MS SQL. Perform software installs upgrades. Run manage backups. Resolve Connectivity issues. Provide user ticket support. Server/Client administration troubleshooting.
Website Development: Perform website design and administration for book I've written, my own author and painter website, and previously for website of a small business. Write keyword rich copy with SEO in mind. Image and ad creation. Proficient use of Adobe Creative Suite CS2: GoLive, Illustrator Photoshop. Also proficient using WordPress, Google Analytics Webmaster Tools, SEO techniques, OS/Commerce, Coppermine, and familiar with MySQL, Html and PHP code. Administration of website hosting, FTP, permissions, domains, email databases. Website promotion through social media and search engine advertising.

Employment History

Independent Writer

Confidential

Reluctantly left position at Stein Mart in 2007 to complete research and writing of Vincent Alias Jack. Completed book and acquired literary agent. Pitches currently being submitted to publishers. Learned the craft of creative writing over years of self-study. Posses a willingness to be thorough and to perform extensive research: Vincent Alias Jack required 3 years of research, 2 years to write, 1,181 endnotes, and 73 bibliography entries. Employed website development skills to create a book website and promote through search engine and social media advertising, forum discussions, and SEO techniques.

AS/400, iSeries Computer Operator

Confidential

Monitor multiple iSeries systems for job completions, errors performance. Execute daily, weekly, and monthly job run schedules. Troubleshoot resolve job and system errors issues. Contact appropriate person for job errors and issues. Schedule and adjust jobs using Robot/Schedule. Execute special job requests tasks for programmers. Print and distribute user reports. Monitor job errors using Robot/Console. Provide user ticket support to resolve connection issues password resets. Monitor PC network for errors issues and contact appropriate person. Create update job run schedules. Replace consumables and resolve printer issues. Install iSeries upgrades and initiate system startup and shutdown procedures. CL menu creation. Perform PC network backups and special procedures.

Systems Operator

Confidential

Monitor multiple iSeries systems for job completions, errors performance. Monitor Unix, Alpha systems RS/6000's for errors and completions. Execute daily, weekly, and monthly job run schedules. Provide Help Desk phone support. Perform backups on various systems.

iSeries Computer Operator PC/Network Administration Support

Confidential

Monitor iSeries system for job completions, errors performance. Provide Help Desk support for iSeries PC network. Supported a 35 PC network and 15 remote locations. Administration of Novell Netware and WinNT servers and workstations. Client/Server troubleshooting software installs, including MS Exchange 5.5 e-mail software. Administration of MS SQL Server 6.5 database. Print checks and user reports.

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