Skills

Employment History

Confidential

Technical Writer

• Author documents within department according to style guide
• Participate in upper level management meetings
• Consistently utilized MS Office 2010 to include Word, Excel, Power Point, Publisher, VISIO, Outlook
• Regularly scheduled meetings and recorded/published meeting notes
• Utilized SharePoint 2010 collaboration
• Utilized Adobe Acrobat X
• Highly versed in area of information technology
• Identify and create online documentation and templates
• Exposure to SAP and PeopleSoft software

Confidential

Marketing Writer/ technical writer

• Technical writing for marketing firm
• Author brochures, white papers, press releases and marketing information for clients
• Proficient in MS Office 2010 to include Word, Excel, Power Point, Publisher, VISIO, Outlook .
• Experience scheduling meetings and recording meeting notes
• Experience in creating documentation
• Experience with SharePoint 2010 collaboration
• Proficient in Adobe Acrobat X

Confidential

Warehouse office administrator

• Inventory Control
• Monitor logistical activities within warehouse
• Consistently utilized MS Office 2010 to include Word, Excel, Power Point, Publisher, VISIO, Outlook
• Supervised office staff
• Responsible for continuous process improvement
• Filled orders when required
• Loaded trailers when required
• Extensive use of forklift
• Responsible for safety training

Confidential

Technical Writer

• Project Management
• Author/edit product operator manuals
• Author/edit product repair manuals
• Participated in field training of equipment dealers
• Extensive use of MS WORD, EXCEL as well as .pdf files ADOBE
• Extensive interfacing with technical support, engineering and marketing personnel
• Participate in detailed project planning activities by developing estimated hours,
• o resource requirements and report progress for projects for which they are
• o responsible for all of this to ensure completion of projects as scheduled.
• Coordinate, develop, and author technical information including but not limited to parts catalogs, assembly instructions, dealer installed accessory instructions,
• and job code manuals. Technical Information needed to be completed by dates given by plat form managers to meet product launch and model year update requirements.
• Coordinate, develop, and author technical information for global markets to
• effectively communicate the safe operation, maintenance, repair, and service
• parts procurement of CNH products.
• Produce technical information that conforms to CNH's style guide and procedures manuals.
• Participate in quality reviews involving engineering, product groups, and the parts organization to increase customer satisfaction and parts sales, and to decrease warranty cost and risk of litigation.
• Ensure technical information meets all legal and safety requirements by complying with all current standards, and being aware of future safety and legal standards, machinery directives and company policies with respect to product operation, service, and documentation.
• Proactively communicate with product and platform managers by participating in product launch team meetings to assure technical information activities are aligned with product launch plans and that technical manual requirements are met in a timely manner.
• Extensive use of a Technical Information Data Base TIDB , which includes use of Arbortext and writing in HTML

Confidential

Technical Writer/Trainer

• Project Engineering
• Extensive technical writing for military contracts on equipment either developed or
• in process of being developed
• Extensive one-on-one training classroom and field of soldier
• Developed specialized training curriculum based on previously written manual s
• Experience with Microsoft Access, Excel, Word and Project and PowerPoint
• Prepare Depot Maintenance Work Requirements/National Maintenance
• work requirements DMWR/NMWR in accordance with MIL-STD-40051.
• Identify graphic requirements IAW MIL-STD-400-51.
• Extensive interfacing with publications production personnel.
• Extensive travel to customer locations including program level semi-annual
• Interim Progress Reviews as well as weekly workshops via webex/telecom
• Participate in validation/verification requirements
• Exposure/experience with US Army Field Manuals
• Exposure/experience with TRADOC publications including 350-70 Systems Approach to Training
• Exposure/experience with Military training tools such as ATIA and TDDT
• Most recent project includes involvement in Future Combat Systems FCS program
• precipitating need for Army AKO account and ACE account
• Prior projects include US Army Buffalo, Cougar and MDARS extensive training and repair on vehicles
• Field training at Hawthorne Army Depot, NV

Confidential

Process Control Technician/Writer

• Analytical testing of product s
• ISO 9002 certified auditor
• Extensive use of MS Access, Excel, Word, Outlook and Lotus notes
• Report writing
• Design of experiments
• Extensive use of Statistical Process Control SPC
• Authored standard operating procedures
• Instrumental in company's attainment of ISO certification
• Conducted company-wide training sessions

Confidential

Engineering Technician/Quality Control Technician/Technical Writer

• Electronic product development of dental equipment
• Solid state circuitry and prototype construction
• Quality control component testing and inspection
• Extensive use of inspection equipment including CNC, rail gages, micrometers, calipers, dial gages, plug/thread gages, etc.
• Prototype development and construction
• Extensive utilization of blueprints and schematics
• Authored technical manuals for prototype equipment
• Report writing
• Conducted field training exercises