PROFESSIONAL

EXPERIENCE:

Confidential

Technical Writer

• Compiled acquisition, configuration, maintenance, performance and other technical documentation
• Updated assessment documentation based on results of a wide range of gathered data
• Ran reports to obtain data for assessments
• Analyzed data for assessments
• Tracked the status of the data required from the stakeholders to complete the assessment, notifying the stakeholders which data remained missing

Confidential

Technical Writer

• Supported the Blue Cross Blue Shield of MD effort to document Standard Operating Procedures SOPs as they related to the Centers for Medicare Medicaid Services CMS . Worked in a collaborative environment with subject matter experts on the following SOPs:
• Group Conversion
• Transfer In
• Transfer Out
• Gratuitous Coverage

Confidential

Technical Writer

• Supported the Physician Quality Reporting System PQRS to develop and maintain systems documentation deliverables to the Centers for Medicare Medicaid Services CMS in a System Development Life Cycle SDLC environment. Worked with software engineers and other subject matter experts to develop and maintain the following highly detailed documentation:
• System Design Document SDD
• Interface Control Document s ICD
• Release Plan
• Test Summary Report
• Implementation Plan

Confidential

Technical Writer

• Developed clear, concise documentation of applications under development, modification, or maintenance for IBM in support of CMS
• Formatted, edited, and produced a three-company Joint Operations Procedure manual for CMS, collaborating with both internal and external subject matter experts from other corporations
• Edited and submitted contract deliverable documentation to CMS
• Designed and developed templates for procedure and process manuals
• Designed and developed accurate end-user documentation based on detailed graphics
• Participated in the peer review of project and organizational documentation
• Worked with the Quality Assurance department and subject matter experts to compose/edit new or existing processes and procedures
• Analyzed business processes to determine gaps in knowledge and procedure in transitioning to any new applications
• Produced meeting minutes, including updates to Action Items

Confidential

Technical Writer

• Developed clear, concise documentation of applications under development, modification, or maintenance for ViPS in support of CMS
• Reviewed and edited project and organizational documentation for accuracy and completeness
• Designed and developed accurate end-user documentation
• Worked with software developers to document Access DB software
• Worked with Use Cases to test documentation
• Supported the ViPS Capability Maturity Model Integration CMMI effort to obtain CMMI level certification 2 and 3
• Participated in peer reviews of project and organizational documentation
• Worked with the Quality Assurance department to compose/edit new or existing processes and procedures
• Designed and developed templates for procedure, process and policy documents
• Maintained project documentation libraries, including the use of version control the Talisma Knowledgebase and Microsoft SharePoint
• Edited and produced a monthly newsletter for our division.
• Produced meeting minutes, including updates to Action Items
• Used SnagIt to insert the screen grabs in the documentation

Confidential

Technical Writer

• Developed clear, concise documentation of applications under development, modification, or maintenance for Jacob and Sundstrom, Inc., in support of the Social Security Administration SSA
• Designed and developed accurate end-user documentation
• Reviewed and edited project and organizational documentation for accuracy and completeness
• Designed and developed templates for procedure manuals
• Gave formal presentations to SSA personnel
• Conducted training for SSA personnel
• Coached SSA personnel as a follow-up to training

Confidential

Technical Writer

• Developed clear, concise documentation of systems under development, modification, or maintenance for First Data in support of our clients
• Designed and developed accurate end-user documentation
• Reviewed and edited project and organizational documentation for accuracy and completeness
• Designed and developed templates for procedure manuals
• Experience with systems requirements, systems architecture, systems detail design, and operations documentation
• Wrote and produced standards manuals

Confidential

Technical Writer

• Developed clear, concise documentation of applications under development, modification, or maintenance for PRI in support of the U.S. Army Environmental Center
• Designed and developed accurate end-user documentation
• Designed and developed templates for procedure manuals
• Wrote, designed, and produced training material
• Provided end-user phone support for the applications software supported by the U.S. Army Environmental Center

Confidential

Technical Writer

• Wrote, designed, and produced a two-volume end-user instruction manual for an electronic claims entry system
• Wrote for audiences with varying levels of technical proficiency
• Worked with software developers to document the LifeCard, a smartcard owned by BCBSMD
• Designed and developed other accurate end-user documentation
• Designed and developed templates for procedure manuals
• Reviewed and edited project and organizational documentation for accuracy and completeness
• Edited and helped implement hypertext training material