Candidate Resume:

OBJECTIVE: Technical Writing position with Analyst responsibilities.

SUMMARY: Proven ability to research, create and evaluate complex technical and scientific data, statistics, graphs, drawings and written material.

• Tenyears of experience with Technical Writing.
• Eight years of experience with IT systems.
• Six years of experience with laboratory and investigative research.
• Three years of experience with CMS software development and maintenance contracts.
• One year of experience with business process analysis in a Rapid Application Development environment.
• One year experience with in an Ad Hoc software environment.
• Two years of experience of teaching, education materials and technology. Developed and taught training courses on systems operation, maintenance, data collection and environmental awareness.
• Familiar with SDLC and CMMI software production schedules and standards.
• Knowledge of project documentation, content and format standards to prepare and publish technical manuals.
• Developed operations and maintenance documents for users of electronic equipment and computer software systems.
• Publishing experience with standard generalized or hypertext mark-up language software HTML .
• Proven ability with software coding and application packages see IBM experience .
• Proposal writing and promotional marketing.

TECH WRITING SKILL HIGHLIGHTS:

COMPUTER CERTIFICATIONS AND COURSES:

• MCSE training for Window NT 4.0, at Ameritrain, 1998.
• Networking Essentials Microsoft Certified.
• NT 4.0, Windows 2000, XP, Exchange, WatchGuard, Firebox, Symantec products, and HTML.
• IBM Courses: Assembler, DOS, VM, CICS, VSAM, VTAM, DL/1, ACF/VTAM, MVS, NCP, SNP, MSNF/ACF/VTAM, and SNCP.

PROFESSIONAL EXPERIENCE:

Confidential

• Writing application training and user guides for Quality Perfomer and Clinical Performer
• Editing and formatting database codebooks for client applications

Confidential

• Scheduled and supervised SDLC documentation for five applications.
• Wrote and updated CMS/DCCA System Security documents.
• Updated documents as changes occurred during the software development pr ocess.
• Coordinated documentation efforts with other team members and departments.
• Ran document peer reviews.
• Formatted documents to meet 508 Compliance requirements.
• Maintained CMMI records and statistics based on System Tracking data.

Confidential

• Updated documents as changes occurred duringthe SCLC pr ocess .
• Formatted documents to meet 508 Compliance requirements.

Confidential

• Managed the six month project deliverables cycle for a SDLC project for CMS.
• Updated documents as changes occurred during the software development process.
• Coordinated documentation efforts with other team members and departments.
• Ran document peer reviews.
• Formatted documents to meet 508 Compliance requirements.

Confidential

• Performed formal and informal testing and validation of application screens with their underlying database tables, using SQL for verification .
• Coordinating documentation efforts with other team members for testing Social Security Administration's new Annual Wage Report application.
• Wrote and edited processes and procedures.
• Participated in document peer reviews.

Confidential

• Organized Mortgage Backed Securities documentation for upcoming RISK evaluations. Validated process document content against audit and compliance standards.
• Wrote and edited procedures for mortgage backed securities.
• Maintained a manual Document Management System using an Access database.
• Participated in document peer reviews.
• Coordinated documentation efforts with other team members and departments.

Confidential

• Analyzed business processes using SDLC methods for intranet communications in Sprint/Nextel's Customer Support Call Centers, while merging two separate Knowledge Management Systems.
• Verified and wrote documentation while working with new applications and new releases in a Rapid Application Development environment using DreamWeaver, KMS, eAgent, HTML, and Documentum.
• Managed new releases of documents, verifying and coordinating major and minor changes in the applications and call center procedures.
• Produced online help files using RoboHelp.
• Participated in document peer reviews.
• Coordinated documentation efforts with other team members.

Confidential

• Wrote, scheduled and edited Montgomery County 's annual IT Architecture document, designed to document and develop processes and procedures in support of the CMMI initiatives.
• Maintained document version control using Rational ClearCase.
• Managed the project time line with the coordination of 25 authors within 15 Departments, bringing the project to completion on time and within budget.
• Created basic process f low diagrams, table, diagrams and time lines for processes and procedures. These were passed to graphic artists in India, and then incorporated within the product.
• Identified and documented gaps and inconsistencies between processes, documentation, and audit and compliance standards.

Confidential

• Designed, maintained and tested websites, technical data sheets, catalogs, procedures, and technical manuals.
• Verified documents using knowledge of fiber optic technology, electronics, audio, video, and data communications.
• Coordinated documentation efforts with other team members.
• Performed NT Server backups and coordinated off-site storage
• Created, ordered and tracked trade show materials and transport.
• Wrote marketing materials and trade show slicks.

Confidential

Network Administrator, responsible for the 65-PC LAN and database

• Performed diagnosis, repairs, installations and upgrades for all PCs.
• Designed and implemented the school web site
• Taught teachers to use computer technology in their classrooms and their curriculum.

Confidential

• Technical research and writing, evaluating Federal military sites using the Hazard Ranking System model HRS for submission to the Environmental Protection Agency s National Priorities List the Super Fund .
• Worked with standards and legal guidelines for EPA NEPA evaluations.
• Wrote the proposal for an environmental science teaching tool and developed the instructional design and materials for the client.
• Developed learning aids, forms with online help and training and reference material as part of the 4-H Environmental Science course contract.