SUMMARY

• Member of the 2009 Mental Health Parity project created copy for brochures, user aides and articles for publication in SharePoint
• Used Vasont, AutoWeb, Team Center, EMS - NG, and Phinix Content Management systems
• Created and edited XML files using DitaEditor XMetaL, and PTC Arbortext
• Created databases using Access
• Created and edited presentations using PowerPoint
• Administered SharePoint sites, Specifically, created IDs, assigned roles and applied elements to simplify user experience
• Created and edited PDF files ;using Adobe Acrobat Pro
• Created and edited Network Diagramming charts using Visio
• Used CAD/CAM methodologies at General Motors to administer CGS, Catia and Unigraphics databases
• Used Team Center - Content Management Software for CAD/CAM Unigraphics files
• Wrote copy using Word and PDF files
• Used the MIL STND 2223 (Military Standard) to create and edit PTC Arbortext content for maintenance manuals

PROFESSIONAL EXPERIENCE

Confidential, Ferndale, MI

EDITOR

Responsibilities:

• Created style sheets for ease of use in MS Word
• Verified copy for accuracy
• Checked fonts and headings for consistency
• Edited MS Word documents using the IBM Style Guide
• Maintained the original writer’s voice but corrected non-native speaker language
• Created basic enterprise LAN network architecture using block diagram and components for small web hosting environments

Confidential, Troy, MI

TECHNICAL WRITER

Responsibilities:

• Interpreted OEM specifications for electrical connectors and modules
• Added OEM specifications to content management system Stature
• Updated Best Practices documentation for Reliability Lab technicians

Confidential, Troy, MI

DOCUMENTATION SPECIALIST

Responsibilities:

• Created Formula templates for existing recipes in MS Excel
• Member of Project Foundation team responsible for building Formula spread sheets for upload to MRP system (Optiva)
• Assisted Test Kitchen Technicians with Sales requests for samples of Garden Fresh Gourmet (GFG) products
• Created training modules for clients and delivered ahead of scheduled release
• Created a Design of Experiment for use in testing ingredients for Salsa Verde

Confidential, Southfield, MI

TECHNICAL WRITER

Responsibilities:

• Edited and updated copy for accuracy and up to date information
• Wrote and edited Requests for Quotation and Business Proposals in MS Word
• Researched new content management system (CMS) to streamline publication process
• Created training modules for clients and delivered ahead of scheduled release
• Creating enterprise LAN/WAN network architecture using block diagram and components
• Used SEO best practices to create content for external and internal facing articles

Confidential, Detroit, MI

SENIOR COMMUNICATIONS COPY WRITER

Responsibilities:

• Created documentation for the Pharmacy Network’s Recredentialing project for Pharmacy Providers, including
• Flow Charts in MS Visio
• Policies and Procedures using MS Word
• Business Plan in MS Word
• Graphs and Charts in MS PowerPoint
• Shortened publication process by creating templates for internal/external documentation using MS Word, Excel, Visio, Adobe Acrobat
• Created training manuals for use by BCBSM employees and delivered training classes

Confidential, Troy, MI

QUALITY PROJECT ANALYST

Responsibilities:

• Development team member for project management software, accomplishing:
• Updated Project Plans and Business Proposals for accuracy and clarity
• Documented current Change process, recommending improvements
• Improved communications process and increased delivered materials efficiencies by creating job aids for engineers and change management team
• Created Job Aids using M S Word and PDF files, for engineers and change management teams to improve communication process and delivered copy in a timely manner

Confidential, Rochester, MI

SENIOR TECHNICAL WRITER,

Responsibilities:

• Senior Technical Writer, Project Lead updating a military technical maintenance manual for the Tactical Army Command (TACOM) division of the U.S. Army and Marine Corps
• Edited maintenance procedures for the M87 semitrailer
• Used Epic Editor Arbortext to create XML files
• Used EMS NG publishing and Content Management System
• Responsible for directing desktop publishing, editing and art work for a 2000 page Operator Maintenance manual
• Collaborated directly with military Subject Matter Experts and Publication Manager to achieve quality control
• Recommend revisions or changes in template, format, content, and methods of reproduction and binding
• Verified edits were to MIL STND and customer mark-ups

Confidential, Livonia, MI

AUTHOR/EDITOR

Responsibilities:

• Content Author for Google Applications Implementation Team
• Subject Matter Expert for Google Applications, wrote user test cases specifically for:
• Responsible for editing, formatting copy and tracking all technical documentation for posting on SharePoint site
• Member of Training team and Help Desk for Google Applications Implementation
• Creating enterprise server farm network architecture using block diagram and components

Confidential, Denver, CO

SENIOR DOCUMENTATION WRITER

Responsibilities:

• Member of Feasibility Study team to deploy Google Applications to large automotive OEM
• Responsible for editing, formatting content and tracking all technical documentation for General Motors SDP-21 project management methodology
• Wrote, edited and delivered test use cases for Google Applications, specifically for:
• Created basic enterprise server farm network architecture using block diagram and components with Visio

Confidential, Southfield, MI

SENIOR TECHNICAL WRITER

Responsibilities:

• Used DitaEditor XMetaL to create SXML files for military diesel engine service manuals for Tactical Army Command (TACOM) division of the United States Army and Marine Corps
• Collaborated with engine technician specialists for accuracy of edits to manuals
• Responsible for proof reading and releasing service brochure copy updates
• Used Vasont Content Management System
• Used Adobe Acrobat to create PDF files for posting in Team Center and SharePoint sites
• Recommend edits or changes in template, format, content, and methods of reproduction and binding

Confidential, Warren, MI

TECHNICAL AUTHOR

Responsibilities:

• Created and edited maintenance manuals in Arbortext for 22 ton semitrailer
• Used EpicEditor Arbortext to update existing military technical manuals for creation of interactive electronic technical manuals (IETM) for Tactical Army Command (TACOM) division of the United States Army and Marine Corps
• Used Adobe Acrobat to create PDF files for review by TACOM Subject Matter Experts (SMEs) and Publication Managers
• Used EMS NG for publication of Arbortext XML files
• Used Military standards (MIL-STD-2361C) for documentation creation and editing
• Collaborated with Publications Managers and SMEs to ensure quality standards required by Government as documented
• Team member of SharePoint Implementation project
• Created job aides in PDF format for new SharePoint users and delivered training courses

Confidential, Livonia, MI

TECHNICAL WRITER

Responsibilities:

• Created General Motors IT SDP-21 documentation for client to use in implementing a major IT software upgrade
• Wrote and edited Requests for Quotation for General Motors project
• Reviewed and edited existing documentation for clarity and adherence to GM SDP-21 corporate standards
• Used Visio to create process flow diagrams
• Subject Matter Expert for SharePoint site used as a content management repository
• Worked with sales representatives, executives, and project managers to implement best practices and edits for documentation templates (Word)

Confidential, Southfield, MI

TECHNICAL WRITER

Responsibilities:

• Created training documentation for new on-line marketing reporting application for major multinational consumer goods manufacturer
• Delivered training in the form of videos and class room sessions
• Created basic enterprise LAN/WAN network architecture using Visio block diagram and components
• Edited client presentations in PowerPoint for clarity, consistency, style, and language