Sr. Technical Writer Resume

SUMMARY

Seasoned technical writer wif over 16 years of professional writing experience including single - sourcing, marketing, branding, online help development, web page design, and instructional design.

PROFESSIONAL EXPERIENCE

Sr. Technical Writer

Confidential

Responsibilities:

Served as the Flare Subject Matter Expert on the project.
Set up the MadCap Flare project framework and assisted wif the CSS work.
Ensured dat the existing structure, design, and templates from the internal tool were mirrored in Flare so dat the Flare PDF output files matched those being produced by the internal tool.
Set up source control wif Team Foundation Server.
Assisted in training and mentoring authors in how to use Flare.

Sr. Technical Writer

Confidential

Responsibilities:

Converted a large Doc2Help project into Madcap Flare. Created a new CSS in Flare and customized the project to meet the company’s standards.
Created a REST API Developer Guide.
QA tested software revisions.

Sr. Technical Writer

Confidential

Responsibilities:

Created a FrameMaker template for user documentation and product specification documents.
Created and used conditional text tags in FrameMaker to single-source the content of the user guides.
Created and managed documentation update schedules.

Technical Copywriter

Confidential

Responsibilities:

Created and edited technical content for an online support site using a Content Management System (CMS).
Updated web pages for an online support site for a major telecommunications carrier.

Track Data Engineer

Confidential

Responsibilities:

Co-managed a team of up to twelve people dat was responsible for development, testing, and delivery of a 15,000 mile, 1.1 million dollar project.
QA tested software databases.
Created training and documentation materials and delivered stand up training to internal employees.

Technical Communicator

Confidential

Responsibilities:

Migrated 5000 pages of FrameMaker documentation into MadCap Flare projects in five months’ time, enabling the company to single-source the content and output it to multiple formats including HTML, WebHelp, Adobe PDF and Microsoft Word.
Wrote, edited, and maintained software manuals, release notes, and patch notes.

Sr. Technical Writer

Confidential

Responsibilities:

Wrote, edited, and maintained software manuals, online help systems, and release notes for Confidential ’s CallXpress Unified Communications system.
Converted a large RoboHelp online help system and a FrameMaker software manual into MadCap Flare, creating a single-source environment for documentation, training, and online help materials. As a result of dis project, productivity was increased, the need for a Content Management System was eliminated, and $9000 and hundreds of labor hours was saved per development cycle. The project was documented by MadCap Software as a use case example and can be viewed at the following link

Sr. Training and Development Specialist

Confidential

Responsibilities:

Served as a team lead responsible for allocation, distribution, and overall management of documentation projects.
Created a series of intranet web pages for the Technical Publications department.
Created and implemented a proposal to streamline the documentation delivery process, saving the company over $225,000 and 500 work hours every five years.
Assisted wif proposal writing.
Created product bulletins, application briefs, case studies, and advanced feature documents.

Sr. Instructional Designer

Confidential

Responsibilities:

Assisted wif installation and integration of new products.
Taught “train the trainer” classes to introduce trainers to new course material.

TECHNICAL EXPERTISE

Software: MadCap Flare 2017 r3 (Certified Madcap Flare Developer), Madcap Contributor, Madcap Capture, Adobe FrameMaker 12, Microsoft Office 365 (Word, Excel, and PowerPoint), RoboHelp HTML X5, Visio, Adobe Photoshop CC, Adobe Acrobat Pro DC, Adobe Dreamweaver CC SharePoint, SVN, Adobe Captivate 2.0, Quark Xpress 6.1, Cognos Impromptu, Cognos PowerPlay, SourceOffSite, VMware Player, MySQL, HTML

Operating Systems: Windows 10, Windows 7, Linux, Sun Solaris 2.4, UNIX System V, R4, MacOS

Management/OSS: Network, Service, and Customer Management for Mobile and Fixed Carriers; GSM, GPRS

Telephony: Voice, SS7, Meridian, VoIP

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship