Senior Technical Writer Resume Burlington, MA - Hire IT People

PROFESSIONAL SUMMARY:

Technical communicator and information technology professional with twenty years of experience designing and writing document sets for software audiences, and processes, procedures, and requirements for technical and business audiences.
Designing, writing, and executing documentation plans
Editing and revising existing documentation
Usability testing
Writing context sensitive and Web Help
Writing developer's Help and System Administrator documentation
Writing functional specifications
Managing documentation projects
Formal coursework in programming and data structures
UNIX, XP, Vista, Win7, VAX/VMS
C++, C, PASCAL and FORTRAN
Internet: TCP/IP, OSI model
Networking principles and protocols, intranet, LAN and WAN utilities
Applications Experience
OOP tool kit, developer’s Help, databases, RDBMS, (Oracle, SQL, DB2), and SQA documents (use cases, scripts, UML)
ISP level enterprise solutions; SaaS, SOA
X - Windows and Windows networks
Familiar with networking principles and protocols
Managerial and Business Experience
Responsible for defining and managing documentation projects
Agile, Waterfall
Experience in financial, remote-control, workflow, networking, security, and ERP applications
Sales and sales management experience

PROFESSIONAL SKILLS:

Information Design Tools

RoboHelp, Doc to: Help, ForeHelp

SGML, HTML, XML

Information Mapping (Info Mapping)

FrameMaker (+SGML) Structured FM

MS Word, MS Excel, MS Access

Adobe Acrobat (with Distiller)

Visio, SnagIt

MS FrontPage, MS PowerPoint

Documentation control systems: Wikis, VSS, ClearCase, SharePoint, Lotus, MS Project

PROFESSIONAL EXPERIENCE:

Confidential, Burlington, MA

Senior Technical Writer

Responsibilities:

writing, revising and managing documentation sets for the infrastructure support team (network and databases).
Also restructuring documentation and publication processes, policies, and procedures. writer creating, editing, and revising network architecture, database structures, business requirements, procedures, and other documents for client’s customers with respect to website designs, marketing needs, materials and business requirements.
(Word, SharePoint, PowerPoint, Excel)
Also conducting employment search for full time work in IT.

Confidential, Wakefield, MA

Technical Editor and Writer

Responsibilities:

editing, revising, and approving operating procedures for mobile telecommunications.
Also editing and issuing reports and summaries in Excel and PowerPoint.
Responsible for documentation lifecycle and SharePoint version control and repository maintenance.
(Word, SharePoint, PowerPoint, Excel, Outlook)

Confidential, Cambridge, MA

Technical Writer

Responsibilities:

working on laboratory data collection and storage workflows and remote collaboration and conferencing tools, including an interactive whiteboard's best use.
Responsible for design and composition of pertinent documentation plans and document sets, including requirements gathering, determination of customer needs, and co-ordination with stakeholders and departments. (Word, SharePoint, PowerPoint, Excel, Outlook)
Conducting an employment search.

Confidential, Portsmouth, NH

Senior Technical Writer

Responsibilities:

designing and writing project and technical documents for a network security upgrade project.
Document set included checklists, procedures, quick guides, and all materials other than technical scripts.
(SharePoint, Visio, MS Project, Excel)