IT Technical Writer Resume Tampa, FL - Hire IT People

SUMMARY:

Over 10 years of experience as a Technical Communicator/Content Developer mostly with the U.S.Department of Energy, National Nuclear Security Site and other regulatory environments.Assertive approach to fact - finding, collaborating, and interfacing with customers and subject matter experts. Excellentwriting, editing, proofreading, and time management skills.

SKILLS:

Microsoft Office Suite (Word, Excel, PowerPoint, Project, Publisher, Visio), SharePoint; AdobeAcrobatPro, FrameMaker-Expert, PhotoShop, RoboHelp; HTML (HomeSite)/XML (Arbortext), Camtasia, SnagIt, Gadwin; KRONOS, ADP; Outlook, LotusNotes, Google Docs, PC/Mac OS, 60wpm typing. Writing/manual style proficiencies APA, CMS, GPO.

PROFESSIONAL EXPERIENCE:

IT Technical Writer

Confidential, Tampa, FL

Responsibilities:

In support of the IT Architectural Communications department, created user guides, presentations, and a style guide/manual for SharePoint end users.

Technical Writer

Confidential, Tampa, FL

Responsibilities:

Supported Confidential software development teams’ product documentation within an agile environment for long-term care facilities’ pharmaceutical dispensary needs.
Created user interface text and images for online help and developer guides, user tutorials for LTC400 and GUI applications.
Interfaced with project leads, business analysts, developers, quality engineers, product managers, usability experts, and training personnel to ensure an accurate and consistent user experience.
Performed quality assurance and user acceptance testing duties to ensure accuracy and consistency.
Ensured version control and electronic documentation management utilizing SharePoint/DocuTrack.

IT Technical Writer/Content Developer

Confidential, Miami, FL

Responsibilities:

Researched and created user guide/help manual using help authoring tool for in-house, custom supplement manufacturing software application.
Performed, documented, and validated processes for all user perspectives.
Work with software developers to document/troubleshoot Manuforce Help Desk.

Technical Writer/Content Developer

Confidential

Responsibilities:

Executed electronic change requests using custom Customer Service content management tools; researched, analyzed, and reviewed client requirements, documentation, and communications needs.
Analyzed incoming client change order requests, consulted with client team on proposed impact and change requirements.
Implemented updates based on Service Level Agreements.
Utilized multiple custom, industry specific customer service content management tools to implement client requests.

Technical Editor/Writer

Confidential, Davie, FL

Responsibilities:

In support of Pharmaceutical Technologies, ensured compliance with the Confidential current Good Documentation/Manufacturing Practices (cGD/MPs).
Updated Bottle Consolidation project procedures; edited and formatted pharmaceutical packaging processes.
Generated and submitted weekly progress reports to Project Manager.
Performed quality assurance duties as assigned (e.g.,proofread analytical, created batch control spreadsheets).
Managed electronic documentation utilizing Documentum.

Technical Editor/Writer

Confidential, Miramar, FL

Responsibilities:

Provided required information for technical manuals and documents by ensuring accurate content, format, spelling, punctuation, and grammar.
Incorporated subject matter experts’ (SMEs) change requests via open-ticket request system; ensured revision cycle milestones and deadlines were met.
Interfaced with engineering, operations, and maintenance personnel in person and using SharePoint.
Edited, formatted, and proofread regulatory documents; compiled and distributed publications to remote personnel using multiple publishing outputs (i.e., SharePoint).
Upheld assigned documentation architecture/version control.

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