PROFESSIONAL SUMMARY:

Experienced technical writing professional able to work independently and collaboratively in a variety of settings with demonstrated abilities managing knowledge transfer projects. Areas of expertise include: creating user and system documentation, designing effective help systems, Web content and instructional design solutions for large and small organizations.

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer

Responsibilities:

• Collaborated with project managers and subject matter experts to define the project’s scope and develop process documentation for Confidential ’s configuration and capacity management efforts.

Applications: SharePoint, Word, Excel, and PowerPoint.

Confidential

Technical Writer

Responsibilities:

• Developed documentation and support systems for Confidential Ability, a new platform that consolidates all Confidential technologies to allow customers to connect to the Industrial Internet of Things (IIOT).
• Designed and implemented QA and testing plans for a web - based team knowledge management application being developed by a Microsoft development team.

Applications: SharePoint, Word, Excel, PowerPoint, and Visio.

Confidential

Technical Writer

Responsibilities:

• Designed a document that incorporates Safelite’s business operational procedures as well as systems and physical security policies for a new high security or “clean room” call center with a large Confidential 500 financial services company.

Applications: Word, Excel and Box.

Confidential

Technical Writer and Instructional Designer

Responsibilities:

• Worked with the development team to document a comprehensive update to the US Air Force’s cloud-based Small Business Innovation Research (SBIR) and Small Business Technology Transfer (STTR) Programs.
• Produced a comprehensive user manual and online help system as part of the rollout of the SBIR/STTR Air Force Website.
• Designed and delivered separate modules for government users and prospective small business managers to help them navigate through the SBIR/STTR process. Applications: HelpStudio-Document X, SharePoint, Word, Excel, PowerPoint, and Visio. Languages: HTML

Confidential

Technical Writer and Instructional Designer

Responsibilities:

• Designed and implemented a comprehensive update to MVP’s user documentation and online help system for JAMS, a well-respected enterprise job scheduling application.
• Wrote individual transcripts and produced a series of instructional videos targeting new JAMS users.
• Defined and maintained a consistent look and feel for all user documentation and Websites throughout the organization.

Applications: HelpStudio-Document X, Camtasia Studio, SharePoint, Word, Excel, Visio, JAMS, WordPress and SnagIt. Languages: HTML.

Confidential

Consulting Technical Writer

Responsibilities:

• Researched and documented the complex processes involved in building customized credit card account center Web sites for Confidential ’s growing list of national clientele.
• Worked with management to create user documentation providing staff with best practices to create quality Web sites for Confidential ’s private label and co-branded credit cards.

Applications: SDL Tridion, Word, Adobe Photoshop and SnagIt.

Confidential

Technical Writer

Responsibilities:

• Provided technical research and project management for 8 new and pending patent applications.
• Developed a variety of technical documentation and promotional collateral for InAuth, a provider of mobile and Web security products to the financial services industry.
• Created a broad range of internal system resources and customer-related content for online help systems and user guides.

Applications: Word, Excel and PowerPoint, Adobe Illustrator, Photoshop and Acrobat.

Confidential

Technical Writer

Responsibilities:

• Created extensive documentation supporting a team of econometric experts responsible for predicting home foreclosure rates using complex life-of-loan loss forecasting models.
• Defined and implemented documentation standards for all model development teams.
• Developed templates to create built-in styles and formatting elements.

Applications: Word, Excel and PowerPoint.

Confidential

Web Content Writer

Responsibilities:

• Provided critical Web content and workflow design recommendations to usability and development teams at Confidential to help transition the company to an online transaction model.
• Was the lead content writer for several high profile transaction projects including: “SmartRide”, Homeowners, Life and Auto Web sites.

Applications: Word, Excel, Visio, Lotus Notes, Snagit and Quickr.

Confidential

Technical Writer

Responsibilities:

• Designed, wrote and edited a comprehensive IT disaster recovery and business continuity planning document for a state agency that provides infrastructure financing to Ohio counties and municipalities.

Applications: MindManager, Inspiration, Visio, Snagit and Word.

Confidential

Knowledge Management Specialist

Responsibilities:

• Researched, planned and piloted a knowledge repository for Confidential ’s Financial, Reporting and Data Systems department.
• Created and defined the database structure.
• Tested and evaluated the capabilities of the repository software based on departmental requirements.
• Created a design framework and samples for the creation of 50 system “guidebooks” with the goal of documenting and analyzing all critical systems throughout Confidential Financials Reporting and Data Systems department.

Applications: Inquira, Visio, SharePoint, Excel and Word.

Confidential

Technical Writer and Instructional Designer

Responsibilities:

• Managed, designed and implemented comprehensive user documentation and an online help system for Confidential, a Java-based engineering application, developed by Confidential for large utility clients.
• Collaborated with subject matter experts to create both Web-based and hard copy versions.
• Designed and implemented a curriculum for new users of Confidential, a design-build and analysis application to assist utility firms with pole and joint use design.
• Developed and produced a series of marketing and videos to promote the benefits of Confidential .

Applications: Adobe Captivate, Inspiration and Word.