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Call Center Representative/major Incident Manager Resume

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RI

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TECHNICAL SKILLS

  • Fast Learner and Strong Communication Skills
  • Excel, Access, Outlook, Word, IC Desktop, Cisco Soft phone, ACD, Sales force, SharePoint, and SAP and noledge of multi - line phones
  • Filing/Medical Records

PROFESSIONAL EXPERIENCE

Confidential, RI

Call Center Representative/Major Incident Manager

Responsibilities:

  • Troubleshoot technical issues for lottery equipment and escalated tickets if necessary
  • Handle Casino Systems and Gaming Operation calls worldwide
  • Manage Major Incidents, along wif informing executives on resolution updates

Confidential, MA

Stock/Sales Associate

Responsibilities:

  • Stocking and remerchandising teh Floor
  • Customer Service and Up selling products

Confidential, RI

Externship for Medical Assistant

Responsibilities:

  • Data Filing and organization
  • Answering phones, office maintenance, and filing
  • Escorting Patients to rooms and to teh waiting area

Confidential, MA

Server/Cashier/Bus Person

Responsibilities:

  • Serving and cashing out customers, Maintaining and cleaning restaurant
  • Providing customer service wif confidence and exceptional communication in a fast-paced environment
  • Serving customers and providing customer service
  • Maintaining and cleaning teh restaurant

Confidential, RI

Receptionist

Responsibilities:

  • Escorting Patients to rooms and to teh waiting area
  • Occasional treatment application
  • Answering phones, filing, and office maintenance

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