Technical Support Representative Resume NJ - Hire IT People

SUMMARY

Certified IT Professional wif Bachelor’s degree and strong interpersonal skill. Excellent noledge of computer configuration, hardware and software. Solid analytical, problem - solving and troubleshooting skills.
Install, configure, and maintain Microsoft Windows 7, Windows 10, and Windows Server 2012.
Configure network protocols; NTFS permissions, diagnose and troubleshoot; backup and data storage; disk management
Create and administer user and group accounts; configure TCP/IP protocol suite; interoperability wif Linux; administer file and print services
Active Directory design and implementation, manage and administer group policy configuration
LAN implementation and maintenance; install and configure DNS, DHCP, and WSUS
TCP/IP installation; IP addressing and subnetting
Install and configure Network Access Protection (NAP)/Routing and Remote Access (RAS), Network Address Translation (NAT), and Virtual Private Network (VPN).
Install and configure Cisco 1800/2900 series routers and Cisco switches; routing protocols RIP, EIGRP and OSPF; configure VLAN, ACLs; troubleshoot LAN and WAN problems
Install and configure motherboards, NICs, SCSI and peripheral devices; upgrade memory, adapters and other hardware; Ethernet switches and routers; network cabling
Implement, configure, and troubleshoot network security issues
Implement and maintain virtual environments using VMware and VirtualBox
Fundamentals of SharePoint 2013, Microsoft Azure, Microsoft Office 365, and database concepts

PROFESSIONAL EXPERIENCE

Confidential, NJ

Technical Support Representative

Responsibilities:

Troubleshoot complex technical support calls from Optimum Online ‘internet’ and Optimum Voice ‘phone’ customers who are using the supported software/hardware wifin departmental productivity and quality standards by educating customers through established troubleshooting procedures.
Phone porting, Modem and Router configurations, Help customer create online accounts and password reset. Webmail and Mail client’s configurations on MAC, Windows and other operating systems as needed by customers, including mobile configurations.
Ttroubleshoot other products depending on business needs (me.e. digital television, Optimum Mobile, etc.), take payments and confirm appointments.
Responsible for keeping informed of new products, services, and procedures. Act as a “feedback loop” for continuous improvement raising issues dat are consistently being brought up wif regards to technology or processes.
Other assigned projects on an ad hoc basis to include working wif various teams from wifin and outside of the department on a variety of topics typically related to the tools, policies and/or technology of the product line(s).
Other duties as required.

Confidential, Hillside, NJ

Desktop Support Technician

Responsibilities:

Support contact for Laptop and Desktop Break/fix
Act as primary contact and provide technical support to Christ Glory Community Dev. Center Staff
Proactively manage hardware, software and peripherals as needed
Implement standard operating procedures following IT policies and procedures
Configure PC, Software installations and program updates, troubleshooting and problem resolution on computer
Train users on supported software and hardware wif understanding of technology from a user perspective as well as technical perspective
Assist users to resolve computer related problems such as inoperative hardware or software
Coordinate adds/moves/changes of computer equipment
Audio-Visual Equipment handling and support

Confidential, Elizabeth, NJ

Assistant Support Counselor (ASC)

Responsibilities:

Successfully maintain program standards of operation and development
Support contact for technical related issues.
Ensures members health, safety and welfare, including appropriate medication administration
Complete Daily Logs, Monthly Reports, and other necessary Program documentations using Carelogic and 2X software applications.
Complete online and form related incident report, food and vehicle weekly reports as required by the Program.