SUMMARY:

• To secure a position as a technical writer in a challenging, exciting, deadline driven enviroment.
• Technical Writer

EXPERIENCE:

Confidential

Technical Writer Consultant

Responsibilities:

• Currently assisting the Global Head of Payments for the TTS organization in Confidential in creating various PowerPoint presentations and Visio diagrams for current and future planned infrastructure projects.
• Team includes developers and project managers.
• Responsible for documentation management including SharePoint and an internal Confluence website.

Software used: Word, PowerPoint, Visio, Confluence, SharePoint.

Confidential, Warren - NJ

Senior Technical Writer

Responsibilities:

• Was responsible for creating user guides for several applications that handled Confidential s Risk Retail businesses.
• These businesses included credit cards and mortgages.
• Documents created included process flows and procedural steps for using CitiRisk Retail applications.
• Some of these user guides were used in training material for the group s business partners.
• Was responsible for content management on the group s Sharepoint site.
• Worked with a large team including BA s, developers, and business partners in the Long Island City location.

Confidential

Lead Technical Writer/Documentation Team Manager/Documentation Control Management Specialist

Responsibilities:

• Started a documentation team for the IT support of a collateral management and Fed clearance - banking business. Was the recipient of numerous team awards for the documentation support of the bank s participation of seven years of tri-party reform and risk reduction following the banking industry failures of 2008.
• Led a team of four technical writers in which the team:
• Created user guides, release notes, client notifications for external clients.
• Created and maintained file format and extract documents that supported the coding of a client s interface into the bank s systems.
• Developed training documentation for internal business partners.
• Created an internal documentation site for the developer support of banking applications that consisted of system workflows, hardware specs, and test and development diagrams (such as diagrams for DEV, QA, CAT).
• Maintained system documentation for UNIX and LINUX servers, as well as Sybase and Oracle databases.
• Supported specific CAT (customer testing) requests in the format of client specific diagrams or client specific technical documents.
• Participated in regulatory and tax specific projects such as FATCA.
• Created the website so that it interfaced with the internal wiki developer pages for each application, and also real time data pages for the bank s messaging systems and data application reporting.
• Created a SharePoint site for documentation management and file sharing.

Products used: Microsoft Word, Visio, HTML, FrontPage, Wiki, PowerPoint, Clearquest, Dreamweaver, and Excel.

Confidential, New York

Senior Technical Writer

Responsibilities:

• Spearheaded the creation of a series of online documentation for products that allow application developers to build custom .Net and C++ applications for fixed income brokers to trade on the stock market.
• Documentation for six products was converted from a series of diverse Microsoft Word documents to an integrated (and fully linked) online internal web environment.
• Worked extensively with developers from the New York, London, and India offices to bring the documentation for these products current.
• Documentation for each product included, sections on What is New in This Release, Upgrade Considerations, System Requirements, Overview, Getting Started, FAQs, Glossary, UML Diagrams, Sample Code, Flow Diagrams, and Procedures.
• Products used included Twiki, Sharepoint, Visio, and Snag-it.

Confidential, Oceanport, New Jersey

Senior Technical Writer

Responsibilities:

• Chiefly responsible for the development and maintenance of Common Technology Engine documentation for three data management software product lines: QiNetix, QSM and QNet across numerous release cycles.
• Responsible for documenting key subsystems including the CommServe, Activity Control, Alerts, Security, Operation Windows, Express Recovery Tool, Job Management, Job History, Scheduling, Reports, Control Panel Administration, New Features, Caveats, Registry Keys, etc.
• Documented all aspects of the product suite including installation, configuration, upgrades, overviews, procedures, diagrams, flowcharts, screen captures, graphics work, online help and help mapping in JAR and CHM formats. Assisted in the conversion from FrameMaker - based publications to an online format, utilizing HTML and JavaScript.
• Provided support for Service Pack Documentation, PDF generation, Manufacturer Requests, and customer issues.
• Assisted the director of product certification, and upper management, in the implementation of ISO processes related to product documentation quality assurance, testing and reviews throughout the product life cycle.
• Worked closely with engineers, developers and testers to design custom solutions to client issues.
• Extensive systems analysis, project planning, and documentation impact planning experience.

Used the following systems: FrameMaker, FrontPage, MS-Project, TestDirector, HTML, Help Workshop, PaintShopPro, CoolTreePro, CVS Manager, Silk Radar

Confidential, Tinton Falls, New Jersey

Technical Writer

Responsibilities:

• Technical writing of computer hardware and software user guides, technical bulletins, release notes, quick reference guides, and hardware upgrade documents; line drawing of mechanical devices; digital photography of computer components; screen capturing of software components.
• Working with mechanical and software engineers in the completion of mechanical drawings and software products.

Confidential, Woodbridge, New Jersey

Technical Administrator

Responsibilities:

• Technical writing of end user/developer product support documentation; proposal writing; creating forms, procedures and style guides for the documentation team; testing of software for bugs and documentation usability; managing project scheduling; version control.
• Troubleshooted hardware, software and network problems to their resolution for customers; worked as a team with other departments to large network failures; ran statistical reports.