Technical Writer Resume Profile

Personal Summary

An IT professional with over 5 years of professional and technical experience in engineering, configuration, implementation, project management, escalation support, administration, and troubleshooting of various technologies in medium to corporate enterprise environments.

Professional Experience

Job Responsibilities

Confidential

Technologies handled include but not limited to routers, switches, firewalls, Voice over IP, and servers, Windows 2003, Windows 2008, Exchange Server, Active Directory, DNS, DHCP, Group Policy, and frame relay.
Documentation, Planning and Implementation for new projects and finalizing documentation after completing the work.
Handling AMC with various companies and provides them network and system support.
Windows Server 2008 Hyper- virtualization configuration for servers.
Implementation and Configuration of all types of Routers and Switches.
Installation and configuration of UTM Devices such as Sonicwall and Cyberoam.
Ensure adequate antivirus protection solutions are maintained and updated.
Configuring and managing Network Printers and Wireless Access Points.
Installation Configuration ID card Printers, Fax Servers and Access Control Installation. Racking and patching equipment as needed.
Installation and Configuration of CCT IP-Analog Cameras.

Job Responsibilities

Confidential

Analyze and resolve the issues based on IT Tickets, mails, and calls on site as required.
Supporting first level administration of Windows Active Directory Creating Users, Groups and moving them into different OUs .
Implementation and administration of Internet Information Services IIS .
Giving Technical support to Inbound Users.
First and second line desktop support for our UK and European staff in software, hardware and networks troubleshooting.
Resolving system issues and Interact with Active Directory Users and Computers.
Giving L2 support Managing users, Printers, Mailboxes, Server related issues .
Configuring and resolving issues for Outlook, Blackberry and VPN setup.
Worked on RDC, Net meeting and VNC.
Installation and Configuration of VPN for Remote Users
Booking of Audio/Video Conference with Vendors such as Confidential
Installing configuring standard software with latest updates and security patch.
Interacting with Inbound Outbound users on 24/7 support VOIP Mail .

Job Responsibilities

Confidential

Troubleshoot and resolve problems in hardware, software, Microsoft Office applications, Windows server and desktop operating systems, network connectivity, wired and wireless.
Taking directions from the Head of Infrastructure and Systems Analysts to assist them in keeping all IT systems up and running.
Update and manage hardware, software and printer consumables inventory.
Maintaining backup images of PCs and laptops.
Configuring and manage Network printers and Wireless Access Points.
Ensure all systems up-to-date and backup regularly.

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