TECHNICAL SKILLS:

SEO * UI/UX

HTML * XML

DITA * CSS

SharePoint * API Documentation

Visio * FrameMaker

MS Office * PowerPoint

Confluence * Excel

RoboHelp

Photoshop * Adobe Acrobat

SnagIt * Wiki * Markdown

Blogging * Content Marketing

Page Design * Wireframes

Product Branding * Imaging

Page Layout & Composition

Copywriting * Automated Testing

Agile Methodologies * JIRA

Relational Database * SDK

Pivot Tables * Charts & Graphs

Release Notes * White Papers

Tech Briefs * AutoCAD

Experience continued

Uber Driver

EXPERIENCE:

Confidential, Sunnyvale, CA

Technical Writer

Responsibilities:

• Create documentation for a user security project
• Research topic information from various resources
• Concise delivery of text and visual information to a developer audience
• Collaborate with SMEs on research and topic accuracy to obtain official approval
• Write to the style, process, strategy and requirements of key stakeholders
• Develop Confidential slides presentation on work accomplishment
• Self - motivated, results-focused delivery of core-centered content in accord with prescribed timelines

Confidential, San Francisco, CA

Senior Technical Writer

Responsibilities:

• Update, build and format 60 utility procedures for NERC/FERC Confidential
• Adhere to FERC evidence timeline requirements
• Emphasize Confidential & Confidential Bulk Electric System as point of NERC/FERC compliance
• Track procedure status
• Maintain incremental process database, files, agenda
• Collaborate with SMEs, department heads, and stakeholders
• Develop procedure collection notebook
• Assemble FERC management evidence notebook

Software:

• SharePoint
• PowerPoint
• Microsoft Word templates
• Excel

Freelance Blogger/Content Strategist

Confidential, Union City, CA

Responsibilities:

• Designed and built original socially conscious blogs for a civic organization.
• Developed informational content strategies and devised product engagement that targeted and informed the public on community issues.

Software:

• SEO
• Content Marketing
• Content Strategies
• HTML updates
• Photoshop

SEO Content Writer/Editor

Confidential, Union City, CA

Responsibilities:

• For an automated software testing company, utilized Microsoft Word and Excel to design and build original, creative and technical content.
• Applied my SEO and content writing expertise to engage prospective clients into becoming consumers. Devised content strategies and developed content marketing.
• Selected photographic and artistic visuals to augment content delivery.
• Subject matter included, automated test management, mobile technology, network and systems interfaces, technical systems, white papers, JIRA documentation, Cloud technology, UX, UI, web content, SEO, blogging, and procedural documentation. Blog sizes averaged 1600 words
• SEO, Content Strategies
• UX page design
• UI touch points
• Content Marketing
• Atlassian Product Documentation
• Automated Test Management System documentation
• IoT Documentation
• Procedural Documentation
• Systems Testing
• Cloud Technology Documentation
• Cloud Computing documentation
• Networking
• JIRA Integration
• System Security documentation
• DevOps documentation
• UI Engagement
• Visual Design
• Notifications
• Positive Imagery
• Audience Engagement
• Monitoring Results

Confidential, San Mateo, CA

Technical Writer

Responsibilities:

• Collaborated with management and training directors to specify and finalize UX requirements.
• Designed a Data Dictionary spreadsheet which indexed field options utilized in software processing.
• Captured screen images, as well as updated, modified and transformed images for procedural clarity.
• Delivered precise, accurate, and quality documentation within all specified timeframes.
• Knowledge base articles, User Guides
• Confluence
• Wiki
• Pivot tables
• Algorithmic tables
• Relational databases
• Indexed Data Dictionary, FAQs
• Collaboration with Stakeholders
• Snagit, Screen Capture

Confidential, San Francisco, CA

Technical Writer

Responsibilities:

• In an information technology environment, documented and flowcharted software for Big Data warehousing.
• Utilized Snagit image capture with a followed-up of image design and insertion.
• Utilized PowerPoint to define and illustrate relational software structures and dependencies.
• Developed and formatted externally linked workflow and organizational charts resulting from cross-functional collaboration. ADA Compliance.
• Visio
• Word
• Knowledge base articles
• Big Data Warehousing
• Agile Methodology Research
• Snagit
• PowerPoint
• Software Dependencies
• Excel
• Snagit, Image Capture
• Flowcharting
• Data Management
• Organizational Charts
• Software Platforms
• File Management

Freelance Technical Writer

Confidential, El Cerrito, CA

Responsibilities:

• Utilized Microsoft Word, FrameMaker 9, PowerPoint, Excel, and Photoshop, SharePoint, HTML, CSS, and Visio, XML, REST API to design and build original, creative and technical publications, devise content strategies and develop content marketing for a diverse business and private clientele. Subject matter included:
• DITA, FrameMaker, Visio, Word
• Content Marketing in mobile technology tech, technical systems, white papers, telecommunication, mobile technology, and cloud technology.
• Technical Writing in mobile technology tech, technical systems, white papers, telecommunication, mobile technology, and cloud technology.
• Creative fiction
• Web documentation involving UX, UI, web content, web page design, web interface, and Confidential -commerce. hair design.
• Blogging in hair care, personal health and skin care, makeup tips.
• Ad shorts for a and
• Slideshows
• Flowcharts, Organizational Charts
• Presentation portfolios
• Curriculum designs, use cases, procedural documentation, newsletters

Software and Software platforms: FrameMaker 9, DITA, CMS, UX/UI, HTML, CSS, XML, PowerPoint, Excel, Photoshop

Technical Writer

Responsibilities:

• Within a cross-functional UX and Agile-type environment, utilized Word and Excel to update and edit documentation on cloud-based Big Data pooled storage units, and Cloud interfaces with system platforms.
• Independently researched software, hardware, machinations, imagery and presentation methods and methodologies.
• Used Confluence to interact with managers and SMEs on content strategies.
• Formatted promotional materials, developed use cases, researched Agile team development methods, and drafted REM How-To Guides, REST API documentation, White Papers, SEO.
• Utilized SDK to download documentation into mobile format.
• Word * MS Project
• HTML, XML
• Cloud software / platforms
• Hardware Documentation
• Excel * Confluence
• Agile Methodology
• Research

Confidential, Novato, CA

Technical Writer

Responsibilities:

• Web content management and page design. Combined DITA software templates, CRM and API with a SharePoint content source to format and update structured web pages toward the development of a communication and marketing website.
• Landing pages, data links, paging, routing, network navigation, sequential online delivery, graphic formats, imaging, page design, API updates to GUI interfaces, CSS and HTML updates.
• Adhered to exacting data, format, and software specifications.
• DITA
• CSS
• CMS
• HTML
• Web page formatting
• Networks
• API Updates
• Wireframes
• Web Navigation
• SharePoint