Candidate Resume:

• CREDENTIALS: 22 years of experience as a technical writer with 3 years of illustration.
• Disciplines: Interpretation of mechanical, hydraulic, pneumatic, electrical, electronic, and software engineering resources .
• Core Competencies: Microsoft Office Professional, SharePoint, Access,Lotus, Adobe CS Design Standard, Adobe FrameMaker, illustration extraction from several modeling applications, databases such Windchill and Dessault SmarTeam.
• Industries: aerospace, ground craft, sea craft, software, and manufacturing. Also training, customer/engineering/sales support, and contract/project arbitration.
• Specialty : Systems/process analysis and contract/customer problem solving.

PROFESSIONAL EXPERIENCE

Confidential

Position: Senior Technical Writer Contract

Responsibilities:

• Wrote troubleshooting instructions for multiple truck platform RG-33 project. F ilescomposed in Arbor Text/Epic Editor.
• Analyzed multiple systems, determined probability of failure, and wrote means of correction.
• Accomplishments:
• Saved approximately 7 million through expounded logic flows and quality content for troubleshooting procedures.

Confidential

Position: Senior Technical Writer 1 year contract

Responsibilities:

• Created content for the Buffalo A2 POR TM-23 troubleshooting instructions from corrected drawings and personal research . F iles composed in structured FrameMaker.
• Assisted team with various issues from hardware, software , illustrations, and fault/systemrelation's issues.
• Rewrote description of operation for several systems.

Accomplishments:

• Reverse engineered black box components with no support ing data e.g., schematics, manufacturer's theory of operation breaking deadlocks over function and resolving manualcontent issues.
• Assisted in verification process by explaining systems in question through functional diagrams, individual component breakdown, and expounding on theory of operation. Some explanation given verbally in a classroom setting.

Confidential

Position: Technical Writer Note: Brief tenure due to project loss

Responsibilities:

• Edited created troubleshooting content for Allen-Bradley vehicles. Files composed using Arbor Text/Epic Editor.
• C reated and corrected tag s for indexes and other content.
• Linked and corrected graphic files as required.
• Edited existing XML content for IETM.

Accomplishments:

Identified and corrected errors in troubleshooting flow charts with no supporting data,preventing further loss in profit and avoiding additional tension with the customer.

Confidential

Position: Technical Writer/Illustrator O pen contract

Responsibilities:

• Edited Created Service Maintenance Manuals SMM's from drawings, DTAs, andengineering documents . Files created using FrameMaker.
• Created Issue of Continued Airworthiness ICA's for new aircraft completions.
• Created graphics to support SMM's, ICA's, and other documents.

Accomplishments:

• Created matric es, links, and documented procedures involving Avionics/Structural data and completions improving manual creation and shortening development time.
• Simplified tracking methods and modified present processes in SMM and IPC development.
• Coordinated efforts with Engineering and Certification departments for Canada Transport to ensure final revision of certification material for completions approval .
• Reformatted and assisted in creation of new content for the ODA Manual in conjunction with Lead ODA Administrator and Assistant to achieve FAA approval for next level certification.
• Assisted customers and aircraft builder reps by resolving cross-departmental issues involving documentation and equipment completion projects .

Confidential

Position: Lead Technical Writer/Illustrator Note: Brief tenure due to projections

Responsibilities:

• Updated and created content for SIL's, SB's, ACMM's, and CMM's using Microsoft Office, Adobe FrameMaker and InDesign.
• Created illustrations and provided visual support for other department requests.

Candidate Resume:

• CREDENTIALS: 22 years of experience as a technical writer with 3 years of illustration.
• Disciplines: Interpretation of mechanical, hydraulic, pneumatic, electrical, electronic, and software engineering resources .
• Core Competencies: Microsoft Office Professional, SharePoint, Access,Lotus, Adobe CS Design Standard, Adobe FrameMaker, illustration extraction from several modeling applications, databases such Windchill and Dessault SmarTeam.
• Industries: aerospace, ground craft, sea craft, software, and manufacturing. Also training, customer/engineering/sales support, and contract/project arbitration.
• Specialty : Systems/process analysis and contract/customer problem solving.

PROFESSIONAL EXPERIENCE

Confidential

Position: Senior Technical Writer Contract

Responsibilities:

• Wrote troubleshooting instructions for multiple truck platform RG-33 project. F ilescomposed in Arbor Text/Epic Editor.
• Analyzed multiple systems, determined probability of failure, and wrote means of correction.

Accomplishments:

Saved approximately 7 million through expounded logic flows and quality content for troubleshooting procedures.

Confidential

Position: Senior Technical Writer 1 year contract

Responsibilities:

• Created content for the Buffalo A2 POR TM-23 troubleshooting instructions from corrected drawings and personal research . F iles composed in structured FrameMaker.
• Assisted team with various issues from hardware, software , illustrations, and fault/systemrelation's issues.
• Rewrote description of operation for several systems.

Accomplishments:

• Reverse engineered black box components with no support ing data e.g., schematics, manufacturer's theory of operation breaking deadlocks over function and resolving manualcontent issues.
• Assisted in verification process by explaining systems in question through functional diagrams, individual component breakdown, and expounding on theory of operation. Some explanation given verbally in a classroom setting.

Confidential

Position: Technical Writer Note: Brief tenure due to project loss

Responsibilities:

• Edited created troubleshooting content for Allen-Bradley vehicles. Files composed using Arbor Text/Epic Editor.
• C reated and corrected tag s for indexes and other content.
• Linked and corrected graphic files as required.
• Edited existing XML content for IETM.

Accomplishments:

Identified and corrected errors in troubleshooting flow charts with no supporting data,preventing further loss in profit and avoiding additional tension with the customer.

Confidential

Position: Technical Writer/Illustrator O pen contract

Responsibilities:

• Edited Created Service Maintenance Manuals SMM's from drawings, DTAs, andengineering documents . Files created using FrameMaker.
• Created Issue of Continued Airworthiness ICA's for new aircraft completions.
• Created graphics to support SMM's, ICA's, and other documents.

Accomplishments:

• Created matric es, links, and documented procedures involving Avionics/Structural data and completions improving manual creation and shortening development time.
• Simplified tracking methods and modified present processes in SMM and IPC development.
• Coordinated efforts with Engineering and Certification departments for Canada Transport to ensure final revision of certification material for completions approval .
• Reformatted and assisted in creation of new content for the ODA Manual in conjunction with Lead ODA Administrator and Assistant to achieve FAA approval for next level certification.
• Assisted customers and aircraft builder reps by resolving cross-departmental issues involving documentation and equipment completion projects .

Confidential

Position: Lead Technical Writer/Illustrator Note: Brief tenure due to projections

Responsibilities:

• Updated and created content for SIL's, SB's, ACMM's, and CMM's using Microsoft Office, Adobe FrameMaker and InDesign.
• Created illustrations and provided visual support for other department requests.

Accomplishments:

• Devised strategy and implemented plan in changing document management and development procedures through usage of CMS and improved processes .
• Initiated effort and support in transition from a word processor to a desktop publishing application.
• Decreased backlog, customer issues, and repetitive temporary revisions by correctinglegacy source material.
• Created trademarks for various software applications offered in a turnkey solution for total care/lifetime of company products.

Confidential

Position: Technical Writer 1 year contract

Responsibilities:

• Created and edited manuals and Bill of Material BOM for equipment.
• Assisted with implementing Engineering Change Notices ECN's to manuals and drawings.
• Corrected existing material to comply with ISO and ANSI standards.
• Edited and created new text operations, maintenance, troubleshooting for training and manual development according to design mechanical program .
• Created visual aids/templates for assisting in development of illustrations.
• Accomplishments:
• Cleared up 2-year backlog in 6 months by managing/reorganizing content and researchingequipment similarities.

Confidential

Position: Videographer/Media Consultant/Technical Writer/Co-owner

Responsibilities:

• Assisted in customer and client relations and prospected for new projects.
• Assisted in static imagery overflow and provided audio and video support.
• Initiated and completed all forms of manual development, training, and file mapping.
• Consulted with customer s on types of media and final output best suited for target audience.
• Wrote SOPs and reports with supporting graphics according to various industry specs such as 21 C FR Part 26 .

Accomplishments:

• Completed 48 page financial and 15 page executive summaries for investors and loan institutions completed, explained, and proven all research.
• Created static and motion graphics for local musicians and artists on concept CD and for online presence.
• Helped pilot, push, and create other avenues of business in both vertical and horizontal markets.
• Successfully enabled a simple content management system and documentation procedures for customers saving time and money ensuring a means of quality control and liability.

Confidential

Position: Technical Writer/Engineering Assistant

Responsibilities:

• Edited, created, and maintained all written material for the operation, and maintenance content for manufactured equipment. Supported training with content and on site as needed.
• Ensured correctness of all assigned diagrams and schematics.
• Supported training and sales departments with all forms of media audio, video, static images, and SOP material . Also performed personal and class room instruction hands-on in customer's locations.
• Coordinated development of documentation and training material hard copies.

Accomplishments:

• Increased manual turnaround time 15 by working with the program, design, and project engineering teams as equipment was being developed.
• Streamlined operator/training manual development by: 1 creating conditional content , 2 finding similarities in programs and components, and 3 created database for illustrations and other visual requirements.
• Increased revenue by 18 for training by introduction and creation of multimedia .
• Cut costs by 10 in product literature and manual development by implementing content management methods and advanced application usage .

Confidential

Position: Technical Writer /Project Manager

Responsibilities:

• Created multi-level maintenance and troubleshooting content and for several systems and vehicles. Refer to page 5
• Assisted in Preliminary, Validation, and Verification processes of all content O perations, ORG, DS, GS, and Depot levels .

Accomplishments:

• Reduced project turn around by 12 by streamlining the documentation processthrough programmin g macros and creating templates for manual editing and development.
• Managed teardown and validation teams successfully completing projects within timelines given.
• Increased profit by approximately 15 in a contract by creating shortcuts for writers with previously studied information from engineering prototype.Devised strategy and implemented plan in changing document management and development procedures through usage of CMS and improved processes .
• Initiated effort and support in transition from a word processor to a desktop publishing application.
• Decreased backlog, customer issues, and repetitive temporary revisions by correctinglegacy source material.
• Created trademarks for various software applications offered in a turnkey solution for total care/lifetime of company products.

Confidential

Position: Technical Writer 1 year contract

Responsibilities:

• Created and edited manuals and Bill of Material BOM for equipment.
• Assisted with implementing Engineering Change Notices ECN's to manuals and drawings.
• Corrected existing material to comply with ISO and ANSI standards.
• Edited and created new text operations, maintenance, troubleshooting for training and manual development according to design mechanical program .
• Created visual aids/templates for assisting in development of illustrations.

Accomplishments:

Cleared up 2-year backlog in 6 months by managing/reorganizing content and researchingequipment similarities.

Confidential

Position: Videographer/Media Consultant/Technical Writer/Co-owner

Responsibilities:

• Assisted in customer and client relations and prospected for new projects.
• Assisted in static imagery overflow and provided audio and video support.
• Initiated and completed all forms of manual development, training, and file mapping.
• Consulted with customer s on types of media and final output best suited for target audience.
• Wrote SOPs and reports with supporting graphics according to various industry specs such as 21 C FR Part 26 .

Accomplishments:

• Completed 48 page financial and 15 page executive summaries for investors and loan institutions completed, explained, and proven all research.
• Created static and motion graphics for local musicians and artists on concept CD and for online presence.
• Helped pilot, push, and create other avenues of business in both vertical and horizontal markets.
• Successfully enabled a simple content management system and documentation procedures for customers saving time and money ensuring a means of quality control and liability.

Confidential

Position: Technical Writer/Engineering Assistant

Responsibilities:

• Edited, created, and maintained all written material for the operation, and maintenance content for manufactured equipment. Supported training with content and on site as needed.
• Ensured correctness of all assigned diagrams and schematics.
• Supported training and sales departments with all forms of media audio, video, static images, and SOP material . Also performed personal and class room instruction hands-on in customer's locations.
• Coordinated development of documentation and training material hard copies.

Accomplishments:

• Increased manual turnaround time 15 by working with the program, design, and project engineering teams as equipment was being developed.
• Streamlined operator/training manual development by: 1 creating conditional content , 2 finding similarities in programs and components, and 3 created database for illustrations and other visual requirements.
• Increased revenue by 18 for training by introduction and creation of multimedia .
• Cut costs by 10 in product literature and manual development by implementing content management methods and advanced application usage .

Confidential

Position: Technical Writer /Project Manager

Responsibilities:

• Created multi-level maintenance and troubleshooting content and for several systems and vehicles. Refer to page 5
• Assisted in Preliminary, Validation, and Verification processes of all content O perations, ORG, DS, GS, and Depot levels .

Accomplishments:

Reduced project turn around by 12 by streamlining the documentation processthrough programmin g macros and creating templates for manual editing and development.

Managed teardown and validation teams successfully completing projects within timelines given.

Increased profit by approximately 15 in a contract by creating shortcuts for writers with previously studied information from engineering prototype.