CANDIDATE HIGHLIGHTS

• Over fifteen years of progressively responsible experience providing analysis, design, development, writing, quality assurance testing, implementation, evaluation and maintenance in documentation and training.
• Responsible for writing, rewriting and editing technical documents such as functional plans program management, configuration management and quality management plans , requirements traceability matrix, functional design specifications, concept of operations, security plans, test plans, test scenarios, transition and communication plans, customization and configuration specifications, build procedures, user manuals, training guides, presentations and other materials and publications using IEEE and ISO 9000 standards and conventions.
• Prepared illustrative materials, drawings, sketches, diagrams and/or charts to provide consistency in documentation including style, grammar, and format to ensure accuracy of information within documents to clearly and effectively communicate with a wide range of audiences.
• Developed and wrote training programs, student class materials, and curriculums for companies in the banking and electronics industries analyzed requirements, submitted recommendations, and delivered all required documentation.
• Over 8 years of specialized experience organizing and supporting the implementation of Section 508 for client documentation for website use.
• Extensive use of Acrobat to edit and present documentation per client requests.
• Extensive experience in Documentation Management, Change Management, CMMI levels 2 and 3, Graphics Design, Project Management, Certification Accreditation FISMA documentation, Disaster Recovery, and Process Procedure Guides. Several years of supervisory/management experience.
• Expert using Word, PowerPoint, Project, Visio, Acrobat, Graphics packages, SDLC, and ITLM.

Development Languages/Tools and Application Packages:

Word, WordPerfect, Lotus, Excel, PeopleSoft, Oracle, Great Plains, Phoenix, Syllabus, Adapt, TenCore Producer/LAS, PC and MAC equipment, MS Office, eRoom, SharePoint, PowerPoint, FrameMaker, PageMaker, Ventura Publisher, PaintShop Pro, Dr. Halo, Deluxe Paint, Harvard Graphics, Outlook, cc: Mail, GroupWise, Beyond Mail, Lotus Notes, Adobe Acrobat, Visio, AutoCAD, ClearCase, Remedy, JIRA, Basic, and COBOL.

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Writer, Editor, Graphics Developer, and QA Analyst

Provided writing, editing, and managing all project documentation for the State of Maryland Health Insurance Exchange project using IEEE, PMBOK, and ISO 9000 standards and conventions

• Established all project documentation Standards and Conventions for consistency and stored the artifacts as easy to use templates in SharePoint library
• Managed documentation to centralize access and manage document control. Maintained document version control, and setup and controlled the document library
• Conducted quality review of materials and quality audits of system builds, procedures, and formal system testing and utilized prepared checklists
• Ensured the project documentation was minimally 508 compliant
• QA'd project system development, all documentation development, and process development
• Tools Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, SharePoint, Acrobat, JIRA, and Remedy

Confidential

Technical Writer, Editor, Graphics Developer, and QA Analyst

• Provided writing, editing, and managing all PeopleSoft project documentation for the U.S. Environmental Protection Agency project using IEEE, PMBOK, and ISO 9000 standards and conventions
• Established all project documentation Standards and Conventions for consistency and stored the artifacts as easy to use templates
• Managed documentation to centralize access and manage document control. Maintained document version control, developed the file naming standards, and setup and controlled the document library
• Conducted quality review of materials and quality audits of system builds, procedures, and formal system testing and utilized prepared checklists
• Ensured the project documentation was minimally 508 compliant
• QA'd project system development, all documentation development, and process development
• Tools Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, SharePoint, Acrobat, and Remedy

Confidential

Technical Writer, Editor, and Graphics Developer

• Provided writing, editing, and managing all project documentation for the AIS HIGLAS project for Centers for Medicare Medicaid Services, using IEEE, PMBOK, and ISO 9000 standards and conventions
• Established all project documentation Standards and Conventions for consistency and stored the artifacts as easy to use templates
• Managed SharePoint Document Libraries to centralize access and manage document control
• Conducted review of materials and procedures, formal system testing, and utilized prepared checklists
• Ensured the project documentation was minimally 508 compliant
• Designed, developed, and integrated systems documentation, presentation materials, and network graphics standards
• Tools Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, Acrobat, and SharePoint

Confidential

Technical Writer, Editor, Graphics Developer, and QA Analyst

• Provided writing, editing, and managing all PeopleSoft project documentation for the U.S. Senate Payroll project using IEEE, PMBOK, and ISO 9000 standards and conventions
• Established all project documentation Standards and Conventions for consistency and stored the artifacts as easy to use templates
• Managed SharePoint Document Libraries to centralize access and manage document control. Maintained document version control, developed the file naming standards, and setup and controlled the document library
• Conducted quality review of materials and quality audits of system builds, procedures, and formal system testing and utilized prepared checklists
• Ensured the project documentation was minimally 508 compliant
• QA'd project system development, all documentation development, and process development
• Tools Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, SharePoint, Acrobat, and Remedy

Confidential

Technical Writer, Editor, and Graphics Developer

• Provided writing, editing, and graphics development for multiple projects for MITRE and Lockheed Martin on CMS projects
• Refined documentation Standards and Conventions for consistency
• Ensured the project documentation was 508 compliant
• Wrote, reviewed, and edited employment SOP documentation and project background documents
• Tools Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, Acrobat, and ClearCase

Confidential

Documentation Manager

• Provided writing, editing, and managing all three Paper Data Capture Centers PDCC site documentation for the DRIS 2010 Census project
• Established the documentation standards and conventions for consistency
• Wrote, reviewed, and edited all SOPs, Operations, Quality Assurance, Facilities, and HR documentation and project background documents
• Maintained document version control, developed the file naming standards, and setup and controlled the document library
• Coordinated Peer Reviews, created and maintained slideshows, charts, and graphics for the documents and management project meetings
• Created EU charts for all deliverable documents
• Ensured the documents held at least minimal 508 compliance
• Performed operations reviews and updates as new or revised requirements were discovered.
• Wrote Lessons Learned documentation during testing phase, before and during production
• Provided one-on-one peer and Senior Management team with MS Office software training
• Completed PMP certification and PMP Boot Camp training to structure and supplement project management experience
• Tools Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, Acrobat, Workgroup Collaboration WGC library

Confidential

Senior Technical Writer

• Wrote maintenance application software training for the Constellation Energy Group
• Created and edited User Acceptance testing scripts, created and edited graphics, and wrote procedures for the eSOMS application roll-out
• Tools Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, and Acrobat

Confidential

Senior Technical Writer and Documentation Lead

• Supervised technical documentation staff providing editorial support for several major applications and prepared documents for CDRL delivery
• Defined the activities required to prepare, review, and formally inspect Benefits Systems Program BSP documents to be delivered to the United States Citizenship and Immigration Services USCIS , under the Department of Homeland Security DHS
• Created graphics clarifying how documentation flows through the Project Team, Documentation, Quality Management, and Configuration Management organizations to the Information Technology Document Library
• Interviewed SMEs, Project Leads, and developers to deliver Basis of Estimates BOEs for all proposed documentation
• Assigned application documentation to each Technical Writer
• Delivered management reports, stored metrics for monthly meetings and reviews, and provided informal procedure training for developers and supervisors
• Ensured proper procedures and documentation was provided to maintain CMMI level 3 standards
• Led the 508 compliance push to ensure all documentation would meet all ADA and 508 compliance standards for developers, testers, and technical writers
• Edited Requirements Traceability Metrics, Functional Requirements documents, System Design documents, Test Plans, Test Analysis Report documents, Version Description documents, System Administration and Operations Manuals and User Guides using SDLC and ITLM documentation templates
• Conducted weekly meetings with the Application Project Managers to review and ensure the project plan dates were viable and adjusted documentation resources to meet delivery deadlines
• Created and edited graphics and processing flowcharts for clear and concise system images
• Provided one-on-one, middle-management team with MS Office software training
• Tools Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, and Acrobat

Confidential

Senior Technical Writer

• Designed, developed, and implemented documentation standards and conventions for the Bureau of National Affairs, Inc.
• Wrote the User/Reference Guide for the UNISON Order Entry and Accounting software used by their employees
• Documented the Sales Credit Processing Methods and Procedures updates
• Tools Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, and Acrobat

Confidential

Senior Technical Writer

• Designed, developed, and implemented documentation standards and conventions for the Defense Security Services department of Homeland Security
• Wrote and/or edited all deliverable User Guides, Technical Design documents, Functional Design documents, Reference materials, and Procedure documents for SEI to ensure quality control and consistency
• Heavily involved in the CMMI level 2 Configuration Management implementation
• Provided materials that were 508 compliant
• Worked with the Network Administrator to insure hardware, software, and network security for the company
• Tools Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, and Acrobat

Confidential

Senior Technical Writer and CM Librarian Contractor

• Designed, developed, and implemented documentation standards and conventions for Open Technology Group OTG to the Veterans Administration, Research and Development Computing Center RDCC
• Wrote and/or edited all deliverable User Guides, Technical Design documents, Functional Design documents, Reference materials, and Procedure documents for the VA to ensure quality control and consistency
• Ensured that all documentation was 508 compliant
• Established the Configuration Management Library for RDCC applications version control and CMMI level 2 documentation management
• Wrote documentation for the RDCC Certification and Authorization using the FISMA documentation for defining the systems, applications, interconnections, and controls for the security process.
• Tools Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, Acrobat, JIRA, and Remedy