Candidate Resume:

• CREDENTIALS: 22 years of experience as a technical writer with 3 years of illustration.
• Disciplines: Interpretation of mechanical, hydraulic, pneumatic, electrical, electronic, and software engineering resources .
• Core Competencies: Microsoft Office Professional, SharePoint, Access,Lotus, Adobe CS Design Standard, Adobe FrameMaker, illustration extraction from several modeling applications, databases such Windchill and Dessault SmarTeam.
• Industries: aerospace, ground craft, sea craft, software, and manufacturing. Also training, customer/engineering/sales support, and contract/project arbitration.
• Specialty : Systems/process analysis and contract/customer problem solving.

PROFESSIONAL EXPERIENCE

Confidential

Position: Senior Technical Writer Contract

Responsibilities:

• Wrote troubleshooting instructions for multiple truck platform RG-33 project. F ilescomposed in Arbor Text/Epic Editor.
• Analyzed multiple systems, determined probability of failure, and wrote means of correction.
• Accomplishments:
• Saved approximately 7 million through expounded logic flows and quality content for troubleshooting procedures.

Confidential

Position: Senior Technical Writer 1 year contract

Responsibilities:

• Created content for the Buffalo A2 POR TM-23 troubleshooting instructions from corrected drawings and personal research . F iles composed in structured FrameMaker.
• Assisted team with various issues from hardware, software , illustrations, and fault/systemrelation's issues.
• Rewrote description of operation for several systems.

Accomplishments:

• Reverse engineered black box components with no support ing data e.g., schematics, manufacturer's theory of operation breaking deadlocks over function and resolving manualcontent issues.
• Assisted in verification process by explaining systems in question through functional diagrams, individual component breakdown, and expounding on theory of operation. Some explanation given verbally in a classroom setting.

Confidential

Position: Technical Writer Note: Brief tenure due to project loss

Responsibilities:

• Edited created troubleshooting content for Allen-Bradley vehicles. Files composed using Arbor Text/Epic Editor.
• C reated and corrected tag s for indexes and other content.
• Linked and corrected graphic files as required.
• Edited existing XML content for IETM.

Accomplishments:

Identified and corrected errors in troubleshooting flow charts with no supporting data,preventing further loss in profit and avoiding additional tension with the customer.

Confidential

Position: Technical Writer/Illustrator O pen contract

Responsibilities:

• Edited Created Service Maintenance Manuals SMM's from drawings, DTAs, andengineering documents . Files created using FrameMaker.
• Created Issue of Continued Airworthiness ICA's for new aircraft completions.
• Created graphics to support SMM's, ICA's, and other documents.

Accomplishments:

• Created matric es, links, and documented procedures involving Avionics/Structural data and completions improving manual creation and shortening development time.
• Simplified tracking methods and modified present processes in SMM and IPC development.
• Coordinated efforts with Engineering and Certification departments for Canada Transport to ensure final revision of certification material for completions approval .
• Reformatted and assisted in creation of new content for the ODA Manual in conjunction with Lead ODA Administrator and Assistant to achieve FAA approval for next level certification.
• Assisted customers and aircraft builder reps by resolving cross-departmental issues involving documentation and equipment completion projects .

Confidential

Position: Lead Technical Writer/Illustrator Note: Brief tenure due to projections

Responsibilities:

• Updated and created content for SIL's, SB's, ACMM's, and CMM's using Microsoft Office, Adobe FrameMaker and InDesign.
• Created illustrations and provided visual support for other department requests.

Accomplishments:

• Devised strategy and implemented plan in changing document management and development procedures through usage of CMS and improved processes .
• Initiated effort and support in transition from a word processor to a desktop publishing application.
• Decreased backlog, customer issues, and repetitive temporary revisions by correctinglegacy source material.
• Created trademarks for various software applications offered in a turnkey solution for total care/lifetime of company products.

Confidential

Position: Technical Writer 1 year contract

Responsibilities:

• Created and edited manuals and Bill of Material BOM for equipment.
• Assisted with implementing Engineering Change Notices ECN's to manuals and drawings.
• Corrected existing material to comply with ISO and ANSI standards.
• Edited and created new text operations, maintenance, troubleshooting for training and manual development according to design mechanical program .
• Created visual aids/templates for assisting in development of illustrations.

Accomplishments:

Cleared up 2-year backlog in 6 months by managing/reorganizing content and researchingequipment similarities.

Confidential

Position: Videographer/Media Consultant/Technical Writer/Co-owner

Responsibilities:

• Assisted in customer and client relations and prospected for new projects.
• Assisted in static imagery overflow and provided audio and video support.
• Initiated and completed all forms of manual development, training, and file mapping.
• Consulted with customer s on types of media and final output best suited for target audience.
• Wrote SOPs and reports with supporting graphics according to various industry specs such as 21 C FR Part 26 .

Accomplishments:

• Completed 48 page financial and 15 page executive summaries for investors and loan institutions completed, explained, and proven all research.
• Created static and motion graphics for local musicians and artists on concept CD and for online presence.
• Helped pilot, push, and create other avenues of business in both vertical and horizontal markets.
• Successfully enabled a simple content management system and documentation procedures for customers saving time and money ensuring a means of quality control and liability.

Confidential

Position: Technical Writer/Engineering Assistant

Responsibilities:

• Edited, created, and maintained all written material for the operation, and maintenance content for manufactured equipment. Supported training with content and on site as needed.
• Ensured correctness of all assigned diagrams and schematics.
• Supported training and sales departments with all forms of media audio, video, static images, and SOP material . Also performed personal and class room instruction hands-on in customer's locations.
• Coordinated development of documentation and training material hard copies.

Accomplishments:

• Increased manual turnaround time 15 by working with the program, design, and project engineering teams as equipment was being developed.
• Streamlined operator/training manual development by: 1 creating conditional content , 2 finding similarities in programs and components, and 3 created database for illustrations and other visual requirements.
• Increased revenue by 18 for training by introduction and creation of multimedia .
• Cut costs by 10 in product literature and manual development by implementing content management methods and advanced application usage .

Confidential

Position: Technical Writer /Project Manager

Responsibilities:

• Created multi-level maintenance and troubleshooting content and for several systems and vehicles. Refer to page 5
• Assisted in Preliminary, Validation, and Verification processes of all content O perations, ORG, DS, GS, and Depot levels .

Accomplishments:

• Reduced project turn around by 12 by streamlining the documentation processthrough programmin g macros and creating templates for manual editing and development.
• Managed teardown and validation teams successfully completing projects within timelines given.
• Increased profit by approximately 15 in a contract by creating shortcuts for writers with previously studied information from engineering prototype.