Technical Writer Resume Profile
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Objective: I will use my experience and training as a technical writer to be an ideal liaison between any Subject Matter Expert and any end user.
Work History:
Confidential
Implementation Specialist
- Conducts WebEx Webinars for MeetingBroker
Confidential
- General Laborer
- Assignments include roofing, load and unload, light industrial etc.
Confidential
Technical Writer
- Worked with Altasia Confluence content management system
- Created a standard documentation style manual for all online and print deliverables
- Updated SOP's Wrote and edited Wiki-pages
- Worked with the Application Support team to document the PL/SQL programming standards for the department
Confidential
Customer Service Representative/B2B sales/Technical Support
- Developed problem solving and technical troubleshooting skills
- Took a proactive role by creating a 'doorway' for the company intranet system that saved the company time and money
- Created a training presentation to help improve fellow customer service rep. sales
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