PROFESSIONAL SUMMARY

• I am a professional with an excellent and proven track record as a Technical Writer in telecom and finance industry.
• I was a key member of the projects done, with good client feedback.
• I am an excellent team player to work in conjunction with other writers, testers, developers and other team members to enhance the Quality Standards in Projects.
• I have outstanding communication skills and ability to work effectively with team mates in order to translate business requirements into effective technical documents and serve as an effective communication channel between the key IT personnel and business contacts.
• Excellent Business writing skills in writing Business Requirements Document BRD , Support manuals, User Guides, and Help manuals and, Installation documents.
• I have comprehensive knowledge of Document Development Life Cycle DDLC , having thorough understanding of various phases like Requirements, Analysis/Design, Development, Review and Maintenance.
• I have 6 years of experience which includes an understanding of Business/Requirement Analysis, Quality Assurance, Content Development and Management.
• I have expertise in using tools like Adobe Framemaker, Flare, Corel designer, RoboHelp, MS Office tools, HTML, CSS, XML, and related technologies.

COMPUTER SKILLS

• Documentation Tools: Adobe Framemaker, Adobe Professional, Corel Designer, Flare, RoboHelp, Microsoft Office, Microsoft Word, Microsoft Visio, SnagIt, Microsoft Power Point, Microsoft Paint
• Operating Systems: Win 9x/NT/2000/XP, UNIX
• Languages: Java, SQL, HTML, CSS, XML and related technologies
• Databases: Oracle, MS SQL server, MS Access, IBM DB2

PROFESSIONAL EXPERIENCE

Confidential

Role: Sr. Technical Writer

Responsibilities:

• Conducted meetings with stakeholders throughout DDLC to resolve open issues
• Provided clarification on issues regarding the functionality of applications
• Published documents for bug-fixes and enhancements from the version control system
• Prepared and maintained up-to-date documentation of the system
• Developed User guides, Report documents, Help manuals, Feature Description documents, and System manuals for the products
• Extracted, discussed, and refined business requirements from business users/manager and team members
• Did editorial reviews of documents of other writers
• Provided estimations for documentation

Environment: Adobe Framemaker, Adobe Professional, RoboHelp, and MS Office

Confidential

Role: Sr. Technical Writer

Responsibilities:

• Conducted meetings with stakeholders throughout DDLC to resolve open issues
• Provided clarification on issues regarding the functionality of applications
• Published documents for bug-fixes and enhancements from the version control system
• Prepared and maintained up-to-date documentation of the system
• Mentored team of two writers
• Implemented fixes for potential bugs
• Developed User guides, Report documents, Help manuals, Feature Description documents, and System manuals for the products supported/developed by XP2
• Extracted, discussed, and refined business requirements from business users/manager and team members
• Did editorial reviews of documents of other writers
• Provided estimations for documentation

Environment: Adobe Framemaker, Adobe Professional, Flare, FullShot, HTML, CSS

Confidential

Role: Technical Writer

Responsibilities:

• Developed User guides, Report documents, Help manuals, Measurement documents, Feature Description documents, Troubleshooting guides, and System manuals for the products supported/developed by NSN.
• Onsite coordination with offshore to deliver the documents.
• Implemented fixes for potential bugs
• Prepared and maintained up-to-date documentation of the system
• Published documents for bug-fixes and enhancements from the version control system
• Provided clarification on issues regarding the functionality of applications
• Worked with development and testing teams to accomplish timely release objectives

Environment: Adobe Framemaker, Adobe Professional, RoboHelp, MS Office, SnagIt, and Corel Designer

Confidential

Role: Technical Writer

Responsibilities:

• Developed Administration guide, User guides, Report documents, Help manuals, KT documents, legal papers, system manuals, and power point presentations for the application being supported, i.e. WFM.

• Implemented fixes for potential bugs.
• Implementing potential change requests to the production servers
• Prepared and maintained up-to-date documentation of the system
• Published documents for bug-fixes and enhancements from the version control system
• Provided clarification on issues regarding the functionality of applications
• Assisted the Project Managers in the development of standard project documentation.
• Identified, researched, investigated, analyzed, defined and documented business processes.
• Collaborated with the Project Managers in the development of weekly and monthly status reports and documentation of process flows, policies and

Environment: Adobe Framemaker, Adobe Professional, MS Office, HTML, CSS, and SnagIt

Confidential

Role: Software Engineer

Responsibilities:

• Developed User guides, Help manuals, Power point presentations, and System manuals for the applications being supported, i.e. TIAM, UAR, CMR and ULUM
• Analyzed and resolved live issues, and pointed out any potential bugs
• Implementing fixes for potential bugs
• Prepared and maintained up-to-date documentation of the application
• Provided clarification on issues regarding the functionality of applications

Environment: SQL, Microsoft Office Suite, and SnagIt

Confidential

Role: Asst. Software Engineer

Responsibilities:

• Performed functional Testing
• Created triggers
• Created Oracle Views
• Created Jasper reports
• Documented the user manual
• Bug Fixing
• Created Help Manuals and System Manuals

Environment: Java, Struts, Spring Framework, Hibernate, JSP, Oracle, Microsoft Word, and SnagIt

Confidential

Role: Asst. Software Engineer

Responsibilities:

• Performed functional Testing
• Created triggers
• Code Review
• Bug Fixing
• Documentation for Support Manual
• Creating User Guide for the Application

Environment: Java, Netonomy, JSP, Linux, Microsoft Word, and Microsoft Visio