Professional Summary

Experienced technical writing professional able to work independently and collaboratively in a variety of settings with demonstrated experience managing technical communications projects. Areas of expertise include: creating user and system documentation, designing effective help systems, Web content and instructional design solutions for large and small organizations.

Representative Consulting Projects

Confidential

• Developing a comprehensive update to MVP's user documentation and online help system for JAMS, a well-respected enterprise job scheduling application.
• Producing scripts for a series of training videos targeting new JAMS users.
• Creating a consistent look and feel for all user and system documentation throughout the organization. Applications: HelpStudio/Document X, SharePoint, Word, Excel, Visio and Snagit. Languages: HTML.

Confidential

• Researched and documented the complex processes involved in building customized credit card account center Web sites for ADS's growing list of national clients.
• Worked with management to create user documentation providing staff with best practices to create quality Web sites for ADS's private label and co-branded credit cards. Applications: SDL Tridion, Word, Adobe Photoshop and SnagIt.

Confidential

• Provided technical research and project management for 8 new and pending patent applications.
• Developed a variety of technical documentation and promotional collateral for InAuth, a provider of mobile and Web security products to the financial services industry.
• Created a broad range of internal system resources and customer-related content for online help systems and user guides. Applications: Word, Excel and PowerPoint, Adobe Illustrator, Photoshop and Acrobat.

Confidential

• Created extensive documentation supporting a team of econometric experts responsible for predicting home foreclosure rates using complex life-of-loan loss forecasting models. Applications: Word, Excel, PowerPoint, SharePoint, and Visio.
• Defined and implemented documentation standards for all model development teams. Developed templates to create built-in styles and formatting elements. Applications: Word, Excel and PowerPoint

Confidential

• Provided critical Web content and workflow design recommendations to usability and development teams at Nationwide Insurance nationwide.com to help transition the company to an online transaction model.
• Lead content writer for several high profile transaction projects including: SmartRide , Homeowners, Life and Auto Web sites. Applications: Word, Excel, Visio, Lotus Notes, Snagit and Quickr.

Confidential

Designed, wrote and edited a comprehensive IT disaster recovery and business continuity planning document for a state agency that provides infrastructure financing to Ohio counties and municipalities. Applications: MindManager, Inspiration, Visio, Snagit and Word.

Confidential

• Researched, planned and piloted a knowledge repository for Nationwide's Financial, Reporting and Data Systems department. Created and defined the database structure. Tested and evaluated the capabilities of the repository software based on departmental requirements.
• Created a design framework and samples for the creation of 50 system guidebooks with the goal of documenting and analyzing all critical systems throughout Nationwide Financials Reporting and Data Systems department. Applications: Inquira, Visio, SharePoint, Excel and Word.

Confidential

• Managed, designed and implemented comprehensive user documentation and an online help system for SpidaCalc, a Java-based engineering application, developed by SPIDA Software for large utility clients. Collaborated with subject matter experts to create both Web-based and hard copy versions. Applications: RoboHelp and Word.
• Designed and implemented a training curriculum for new users of SpidaCalc, a design-build and analysis application to assist utility firms with pole and joint use design. Applications: Word and Excel.
• Developed and produced a series of marketing and training videos to promote the benefits of SpidaCalc. Applications: Adobe Captivate, Inspiration and Word.

Confidential

• Designed standards and built specific templates to allow Motorists Insurance Group's IT staff to create and build complex technical documents using a consistent look and feel. Developed a detailed user guide and trained both management and staff on the template's multi-functional capabilities. Applications: Word, and PowerPoint.
• Wrote a white paper recommending specific document management system strategies for Motorists Insurance Group's IT management. The report included specific product recommendations as well as phased implementation and planning strategies. Application: Word and Lotus Notes.
• Devised graphical standards that incorporated key symbols for servers, OS, processor and socket configurations to allow Motorist Insurance Group IT network staff to maintain consistent looking process charts. Application: Visio.
• Developed a detailed product review and analysis of Adobe Captivate, an e-learning and video tool proposed to management. Designed several existing training projects into a trial package for management consideration. Applications: Adobe Captivate, Word and PowerPoint.