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Dell Refresh Tech Resume

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Rochester Hills, MichigaN

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Education Computer Networking and Security BA in English

Certifications: A+, Network+, Dell DCSE SoftSkill, Security+, CCNA

Computer Skills: Active Directory, Cisco Routing & Switching, MS Office, Oracle VirtualBox, SUSE, Ubuntu, VMWare, Windows XP/Vista/7/Server 2003/Exchange Server

Recent Accomplishments: Designed and built SOHO network implementing wired and wireless technology, network printer, and multiple operating systems

Work Experience

Confidential (February 2012-June 2012) Rochester Hills, Michigan Dell Refresh Tech for VA hospitals in NYC Metro area

  • Staged and imaged computers for Windows XP and 7
  • Deployed computers at user locations
  • Configured printers and installed software via network shares
  • Obtained Level 2 Security Clearance

Confidential (August 2011-October 2011) Parsippany, New Jersey Intern

  • Company inventory
  • Configured SSL-VPN units
  • Evaluated network setups using Total Network
  • Provided remote support to clients via Remote Desktop Connection
  • Secured data via shadow copy for clients
  • Setup 24/7 off-site server monitoring for clients
  • Triaged incoming phone calls

Confidential (September 1999-November 2010) Berkeley Heights, New Jersey Customer Service Representative

  • Answered customer concerns regarding billing, shipments and credits
  • Streamlined customer service procedures, using Goldmine, Excel, and Outlook
  • Maintained library automation and cataloging specifications for large school district library systems and public library systems
  • Created handbooks and quick guides for customer service department
  • Trained new associates in customer service

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