Technical Writers Resume Profile

PROCESS CONSULTANT/TECHNICAL WRITER

Experienced corporate professional with over 16 years of internal and external customer service in various industries including financial services, property casualty insurance, State government and private industry. Technical writing experience including user guides and manuals, training materials, policy, processes, policies, and procedures, systems application manuals, and vendor related documentation. Highly recommended by previous employer. Strong knowledge of administrative and clerical procedures. Proficient in Microsoft Office software Word, Excel, PowerPoint, Visio . Excellent customer service skills. Sensitive to and contentious of client confidentiality.

Professional Skills

Technical writing and process development	Mortgage and financial services experience
Internal/External Communication skills	Accounts Payable and Receivable
Managing and prioritizing tasks capability	Meeting facilitation and employee training expertise
Spreadsheet creation and maintenance	Independent and motivated work ethic

PROFESSIONAL EXPERIENCE

Confidential

HUD Settlement Statement Reviewer

Review funded and non-funded military customer loan fees verify veterans received the proper military benefits calculate amount of refund due to customer conduct Q/A reviews of funded loans compare information provided in CLOSR and i-Vault input financial data into Excel spreadsheet. utilize APR Validation tool to re-calculate Loan APR validate APR calculations on loan samples to ensure proper results.

Accomplishments

Reviewed all military loan production to ensure adherence with program parameters
Created technical on-boarding procedures
Provided feedback to program manager on process flaws leading to possible errors
Recommended system enhancements to eliminate errors
Completed review of sample populations accurately loans within established time frames

Confidential

Technical Writer

Developed end user procedures for the Microsoft Outlook 365 Transition pilot program collaborated with SME's to review and test documentation steps conducted step-by-step tests to validate the accuracy of the end user instructions created technical on-boarding procedures assured documents were reviewed and approved following a documentation approval and publication process compiled statistical reports related to pilot users transition.

Accomplishments

Created and maintained documentation file system and other records in a SharePoint environment
Provided recommendations for documentation improvement
Generated and maintained a variety of templates for documentation to be utilized by internal and external users

Confidential

Technical Writer/Process Consultant

Formatted and edited 224 Word documents for a total of 1,350 pages from LiveLink in preparation for the conversion to the Online Documentation website for the Loan Administration Conversion project collaborated with site SME's and management to ensure that changed processes and new procedures are captured on the LTDM Procedures website
Accomplishments
Completed the Loan Administration Conversion project 30 days ahead of deadline
Repeatedly recognized for high production numbers
Assistant Loan Processor
Prepared loans for closing using CFM, CLOSR, MSP, i-Vault and RealEC ensured loan documents were current and met JPMorgan Chase compliance standards.
Accomplishments
Consistently completed 60-70 Verifications of Employment and Homeowners Insurance verification tasks daily
Recipient of Applause Award for high production numbers

Confidential

Intermittent Compensation Analyst

Advised claimants on appeal procedures, scheduled appointments and prepared case dockets.
Accomplishments
Played key role in implementation and management of regulatory/compliance requirements

Confidential

Owner/CEO

Developed and promoted events at venues in the Midwest and the South recruited, trained, coached, and evaluated the performance of employees sourced and secured sponsorships.
Accomplishments
Organized and implemented benefit event for Haitian earthquake victims
Organized Walk for Alzheimer's 2009 resulting in 100 participants

Confidential

Administrative Professional

Created and maintained financial and inventory reports designed and edited department manuals prepared complex legal pleadings, briefs, correspondence, memoranda, reports, discovery notices, responses and motions facilitated meetings, seminars and offsite conferences served as liaison with corporate leaders, political officials, and external consultants.
Accomplishments
Recognized for strategic support to management that included: understanding business unit strategies, creating and maintaining various departmental reports, and supporting managers to create and maintain a work environment with high morale and productivity
Developed 250,000 budget database reducing unauthorized and mistaken charges by 25

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