Technical Writer Resume Profile

BACKGROUND SUMMARY

Technical Writer with over 20 years of experience in writing, editing, and producing technical documentation, using desktop publishing and advanced writing techniques Information Mapping . Completed training in the United Information Technologies UIT System Testing Process and Methodology and received designation as a certified professional tester.

TECHNICAL EXPERTISE

WordPerfect MS Word MS Windows
Ventura Publisher Aldus Pagemaker HP New Wave
UNISYS OFIS DSSP MS Write RoboHelp 3.1-7.0
HTML Assistant Pro MS Office 2003 Paint Shop Pro 5.0
HomeSite 4.5 VISIO 2003 MS Front Page
MS Visual Studio 6.0 HTML Pro 3 AOL Press
Snagit 51.1 MS Visual SourceSafe CMVC
Windows XP MS Excel DOORS 8.0
Harvest 5.1 Adobe Acrobat 7.0 RoboHelp Screen Capture
RoboHelp HTML 6 IBM Rational RequestPro IBM RationalClearCase
IBM Rational ClearQuest IBM Rational Test Manager Microsoft Office 2007
Ca Unicenter Service Desk Knowledge Tools Microsoft SharePoint
CaseComplete 2010 MS Word 2007

WORK HISTORY

Confidential

Technical Writer

Working in the Center of Excellence COE Knowledge Transfer KT department of Accenture. Documenting knowledge of personnel retiring, preparing training materials and user documentation.

Confidential

Technical Writer

Created use case requirements using CaseComplete. The use cases are required for the ROADS project in order to conform with the current IT processes at FedEx.

Confidential

Technical Writer

Created Visio drawings to show the existing system architecture. The drawings show how the Internet connects to the various programs, and how data is transferred and stored on the various servers.

Confidential

Technical Writer

Created requirements documentation, functional specifications, and meeting minutes for the new payroll deduction program. Captured all white board material and created Visio drawings. Updated the glossary and created sizing schedule documentation, including a PowerPoint presentation.

Confidential

Technical Writer

Currently working for the Analysts Office, creating application profiles and research project documentation.

Responsible for generating reports and proposals for the VA for future Product Support PS . The VA is upgrading their software and possibly their architecture, and they require analysis and suggestions on how to handle expanded PS.

Confidential

Technical Writer

Working at the Recruiting Command at Fort Knox. Duties include updating documentation, and maintaining manuals and other documentation using Office 2003.
Received training for the Ca Unicenter Service Desk Knowledge Tools product. This was a one-week course covering many of the features of this knowledge management tool.

Confidential

Technical Writer

Working at the Veterans Administration as a technical writer. Duties include updating documentation, creating release packages, and maintaining manuals and other documentation using Office 2003 and Office 2007, and Adobe Acrobat 7.0 Professional. IBM Rational Management Tools were used to version control the documentation. Also responsible for writing new manuals and online Help RoboHelp HTML .

Confidential

Technical Writer

Responsible for converting SBInet online Help files to user guide documents with extensive editing . Created training documentation for the SBInet project using Word 2003. Also worked on the Metro Authority Transit System MATS project, writing test scripts and executing them.

Confidential

Technical Writer

Responsible for writing online Help policies and procedures, and maintenance documentation using RoboHelp HTML 4.1.

Confidential

Technical Writer

Responsible for writing and revising detailed designs, Application Program Interface API documentation, operations guides and user guides for the Enterprise Services and Data ESD formerly Common Business Services CBS project. Used MS Office 2003, Windows XP, MS Excel and version control tools DOORS 8.0 and Harvest 5.1 . Also used Adobe Acrobat 6.0 to create PDF versions of requirements.
Designated as system administrator for DOORS, responsible for adding and removing users, and assigning permissions.
Responsible for entering and maintaining project requirements in DOORS. The project consisted of over 100 applications and each application had a requirements document.
Worked with Business Analysts and Project Mangers editing requirements to make them simple and clear in order to create a one-to-one correspondence between DOORS requirements and Test Director test cases. Participated in reviews with Business Analysts and Project Mangers before entering the requirements in DOORS. All updates followed the same process.
Completed beginning and experienced user training for DOORS.

Confidential

Technical Writer

Responsible for writing and revising requirements, detailed designs, Application Program Interface API documentation, operations guides and user guides for the Common Business Services CBS project. Used MS Office NT, Windows XP, MS Excel and version control tools DOORS 5.2 and Harvest 4.1 . Also used Adobe Acrobat 6.0 to create PDF versions of requirements.

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