Technical Writer Resume Profile

TECHNICAL WRITER, Instructor, BUSINESS ANALYST

Professional Summary

Certified CMMI-DEV Model Process Professional
Government Clearance, CERTIFICATIONS, tools
Capabilities include excellent verbal and written communication skills, wide experience with process improvement frameworks and methodologies, coaching and mentoring abilities, independent and self-directed initiative with a collaborative and cooperative approach to teamwork.
Gap Analysis
Peer Reviews
Configuration Management
Version Control
Process Asset Library PAL maintenance
Program Asset Creation
Assessment Reporting
Training / Coaching
Deep experience as a process improvement analyst in the following elicitation, documentation, and instructing tools and techniques:
Quality Assurance Checklists
Training Materials
Work Instructions
Procedures
Processes
Policies
Skilled at producing a wide range of program artifacts, including:
A writer and trainer with over eight years of experience producing documentation and process improvement initiatives for IT organizations.
Public Trust Clearance
Certified CMMI SCAMPI Appraisal Team Member
Certified EFL/ESL Instructor
ITIL
CMMI-DEV
SCAMPI / ISO 15504
ISO 9001
SOX / CoBIT
Word / MS-Office Suite
Visio
RoboHelp
PowerPoint
Quark
QuickBooks
MAC
SharePoint
PVCS Tracker
Front Range ITSM

Experience

Confidential

Lead Trainer, Business Analyst, Technical Writer

Responsible for developing and maintaining all project-related training material, conduct multiple, enterprise-wide training courses to address the new ITSM program and associated practices. Success: Recognized by the U.S. Mint for providing excellent training. Create supporting documentation such as work instructions and quick reference guides and continue to mentor individuals within the organization. Contribute to the ITIL program with policy, process, and workflow documentation. Partner with ITSM system architect to provide system testing and recommendations based on gathered business requirements.

Confidential

Documentation Specialist

Created marketing material such as program catalogs and newsletter, white papers, trade analysis, capture project activity processes, develop proposal documents, modify/edit cost models, and document project milestones.

Confidential

ITIL Process Engineer, Technical Writer

Develop ITIL documentation for both internal and customer use. Write, rewrite, and/or edit ITIL related documents: training material, work instructions, standards, and procedures. Prepared supporting illustrative materials and participated in document quality reviews. Performed gap analysis of ITIL and SLA requirements with current procedures and documentation. Created quality audit procedures and tools. Produced documentation for multiple ITIL process areas.

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