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Technical Support Specialist Resume

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Washington, DC

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Computer Certifications CompTIA A+ Certified Professional Microsoft Certified Systems Engineer (MCSE)

Employment

Confidential February 2005 to Present Washington DC. 20036 Position: Technical Support Specialist Scheduled and on call, IT technical support for non-profit organization in the D.C-.MD. And VA. Areas. Supporting desktop operating systems Windows Win 7 and XP. Microsoft Office 2010/2007/2003 and all installed PC software. Configure server hardware and operating system, Configure and administer Active Directory for users, groups, profiles and printer configurations. Support Microsoft Exchange Server 2000 and 2003 and POP3 e-mail accounts. Configure Verities Backup Exec and Tape ware backup software. Troubleshoot and resolve all network and e-mail issues. Firewall and Router configurations and wireless network support and setup.

Confidential October 2003 to February 2005 Rockville, Md. 20850 Position: Network LAN Administrator Responsible for network administration and maintenance, along with the provision of workstation/desktop support for 120 Masimax Resources, Inc. users and senior level staff, located in Reston and Tysons Corner, Virginia and in Rockville, Maryland. Developed applications for improving network efficiencies, as well as recommended automation processes for the existing processes. Created and enforced network policies and procedures. Responsible for the integrity and security of network data and systems. Network technical liaison for all networks in Maryland and Virginia, as well as projects with outside entities. Solicited proposals from third party consulting firms/vendors for IT services, hardware/software, software licensing, cabling, and T1 lines. Evaluated proposal responses, purchased all software and hardware and tracked IT expenditures.

Confidential September 1997 to September 2003 Glenelg, MD. Position: PC/Network Technician Managed a Windows 2000/NT 4.0 network supporting 20 end user in two locations Maryland and Virginia. Supporting a Network, consisting of Windows 2000, Windows 98 and Windows 95 Also Microsoft Office 2000 Professional, Comet order entry, Nortons Anti virus, E-mail and various other off the shelf software. Provide onsite and remote network management, computer installation, repair and maintenance both hardware and software.

Confidential August 1994 to September 1997 Elkridge, Maryland Position: Distribution Supervisor Responsible for directing and controlling the activities of thirty-two associates in a 100,000 square ft. warehouse in the area of Office Supply order filling. Responsible for hiring and training new associates, employee evaluations and job assignments. Coordination of contract carrier pick-ups and overall safety and security in the warehouse.

Confidential September 1988 to June 1994 Beltsville, Maryland Position: Mixing Supervisor

Confidential August 1977 to March 1988 Various duty stations

Education / Training Dale Carnegie - Leadership Training for Managers Dale Carnegie - Leadership Training for Supervisors

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