SUMMARY

• A Technical Writer specializing in the creation of user guides, job aids, training material, and technical publications.
• Experienced in the development, improvement, and execution of policy and procedure review and documentation with a focus on risk.
• Recognized for focusing on long - term strategic goals and linkage to best practices while still ensuring attention to detail and a high standard of quality.
• Ability to build strong professional relationships with diverse groups including business executives, subject matter experts, and deployment coaches.
• Able to manage multiple competing priorities, while ensuring tasks meet deadlines and maintain a high standard of quality.
• Certified Scrum Master with 8 years of professional experience in Technical Writing and Business Analysis
• Technically skilled in MS Office, Framemaker, SnagIT, Captivate, Photoshop and HTML.
• Knowledge of Robohelp, XML and DITA
• Good exposure in creation of User Manuals, Reference Manuals, Release Notes, Business Requirement Documents, Functional Specifications Document, Application Usability Analysis, Visual Aids
• Accomplished in analysis of client requirements and end user experience and expectations
• Style guide development and implementation.
• Editing of other writers work to ensure a high quality end product.
• Document management, ensuring documents are current and accurate.
• Content development aimed at specific audiences including technical subject matter experts (SME), corporate management, and the general public.
• SME meeting facilitation to ensure accuracy of the end product.
• Project management, time management, and organizational skills including managing multiple competing priorities while ensuring each meets its deadline and maintains a high standard of quality.
• Process engineering and workflow experience including documentation and deployment.
• Excellent interpersonal relationship management. Ability to relate and build strong working relationships with diverse groups through excellent verbal and written communication.
• Patient listening skills, quick comprehension, effective communication with an eye for detail and delivering a lucid presentation of any technical subject or topic
• Flexible and able to adapt to a quickly changing and fast paced environment.
• Ability to quickly learn new technologies and programs.

TECHNICAL SKILLS

Microsoft Office: Word, Outlook, Publisher, PowerPoint, Excel and Microsoft Visio. SnagIT, Lotus Notes, Adobe Framemaker, Adobe Photoshop.

Adobe Dream: Weaver, HTML. CSS. Google Docs, Google Forms, Google Drive and Agile Methodologies

PROFESSIONAL EXPERIENCE

Confidential, NJ

Technical Writer

Responsibilities:

• Developed high quality user guides, functional specifications, business requirement document, User Manuals for Participants and Admin
• Created a unified style guide to be used across the suite of software. This created a consistent look, feel, and voice resulting in a unified experience for consumers of our suite documentation.
• Introduced and developed training videos for the engineering team resulting in support teams being able to learn the software and freeing up developer time from training.
• Published a bi-weekly Technical Communications newsletter informing team members of important news and providing education on style guide “tips and tricks”.
• Created a new joiner training program resulting in consistent and holistic training allowing new joiners to “hit the ground running”.
• Developed a strong working relationship with “difficult” SME’s as recognized through feedback from management.
• This was developed by providing consistent and concise communication, consistently developing my knowledge of their area of expertise, and delivering a high quality of documentation.
• Hold meetings with the customers to understand the requirements.
• Create online content to provide best knowledge of the product.
• Instruct the designers to make the content interesting with visual aids.
• Work closely with the client, acting as a conduit between business and IT
• Core Team Member of UAT team and ensure the product meets the customer specifications
• Manage the knowledge base - Foswiki.

Environment: MSWord, Foswiki, SnagIt

Confidential

Documentation Specialist

Responsibilities:

• Responsible to understand the functional requirements elicited by the on shore team and communicate them to the off-shore tem with clarity.
• Client side communicator to provide Roll Overs to the entire team across the globe to keep them informed about the daily activities as well as crucial updates.
• Review and publish the Case Documents developed by the entire team.
• Develop Technical Reference Guides.
• Official administrator of cFolder, the SAP repository application to ensure effective collaboration of all the stakeholders.

Environment: FrameMaker, SnagIT, Visio

Confidential

Technical Writer

Responsibilities:

• Create User Guides for the end users of the application.
• Develop Technical Reference Guides for casino personnel.
• Develop Pocket Guides.
• Develop Release Notes for the compliance and regulatory approval.
• Analyze the impacts of the Release Notes on the User Guides.
• Develop Installation Guides.
• Take care of assignment allocation ensuring optimal resource utilization.
• Maintain the knowledge base for the team.
• Initiate extracurricular activities that develop technical as well as communication skills with fun.
• Ensure that the team delivers quality documents.
• Part of Style Guide Maintenance team.

Environment: FrameMaker, SnagIT

Confidential

Technical Writer

Responsibilities:

• Create User Manuals and review documents.
• Arrange SME meetings for writer and hold regular status update meetings with manager.
• Get first-hand knowledge of their requirements.
• Single POC for the customers.
• Develop Functional Requirement Document to ensure that the client requirements are clearly communicated to the development team.
• Hold regular meetings with the client to ensure that there are no gaps between the client requirements and the development in progress.

Environment: FrameMaker, Captivate

Confidential

Technical Writer

Responsibilities:

• Developed high quality user guides, functional documentation, release notes, and training videos
• Created a unified style guide to be used across the suite of software. This created a consistent look, feel, and voice resulting in a unified experience for consumers of our suite documentation.
• Introduced and developed training videos for the engineering team resulting in support teams being able to learn the software and freeing up developer time from training.
• Published a bi-weekly Technical Communications newsletter informing team members of important news and providing education on style guide “tips and tricks”.
• Created a new joiner training program resulting in consistent and holistic training allowing new joiners to “hit the ground running”.
• Developed a strong working relationship with “difficult” SME’s as recognized through feedback from management.
• This was developed by providing consistent and concise communication, consistently developing my knowledge of their area of expertise, and delivering a high quality of documentation.
• Hold meetings with the customers to understand the requirements.
• Create online content to provide best knowledge of the product.
• Instruct the designers to make the content interesting with visual aids.

Environment: MS Office, Dream Weaver