Technical Writer Resume Profile

PROFILE

A proven performer with 10 years of experience in the design and development of information products

Technical Writing

PROFESSIONAL SKILLS

OPERATING SYSTEMS:

GRAPHICS/DRAFTING APPLICATIONS:

PHOTO-EDITING APPLICATIONS

AUDIO-EDITING APPLICATIONS:

OTHER APPLICATIONS:

CAREER CHRONOLOGY ACCOMPLISHMENTS

Confidential

Technical Writer Created technical infrastructure and development documents for departments across the USA and Canada.
Interviewed SMEs on the Infrastructure team to determine their documentation needs.
Created procedures for corporate and in-store employees, communicating technical requirements in layman's terms.

Confidential

Technical Writer

Revised help documents created in various platforms, consolidating and republishing them as one easy-to-use CHUM .chm file.
Brought over legacy FrameMaker and PDF files into Author-It's content-management platform:
Consolidating files from multiple sources into a single-sourced environment,
Dividing long documents into discrete components for content reuse,
Organizing all these components into a central relational database library.
Leveraged proven content for reuse in future documents.
Maintained detailed audit trails, thereby facilitating content roll-back when necessary.

Confidential

Data Analyst

Worked with IT Resources to extract data from SAP.
Verified data configurations in SAP.
Prepared and organized database information for export to customer systems.
Created flowcharts to map complex processes involving multiple departments and external vendors.

Confidential

Technical Writer Collaborated with SMEs to create Knowledge base articles KBAs and troubleshooting procedures.
Uploaded all KBAs and approved troubleshooting procedures to Apollo Group's SharePoint.
Contributed provisional troubleshooting articles i.e., those awaiting approval to Apollo Group's online Wiki.

Confidential

Technical Writer

Revised and added scripts to HTML files for Sage SalesLogix CRM.
Migrated data for thirteen Sage software products from obsolete sites to updated SharePoint platforms.
Edited textual content of Sage SalesLogix hot fixes patches .

Confidential

Financial Proofreader

Compared output copy of financial documents with originals to confirm:

Consistency of style	Compliance to client's instructions
Correct composition	Proper size of leading, gutters, and columns
Correct spelling	Use of proper typefaces
Correct pagination	Correct pica and point measurements

Ensured job instructions were met in terms of author's alterations and style.
Worked with typesetters to ensure correct document coding
Performed Quality Control in both PagePro and Bowne Integrated Typesetting System BITS