SUMMARY

• 6+ years of experience as a Technical Writer in the IT industry
• Experience in authoring, editing, and publishing User Manuals, Online Help systems, System Administration Manuals, CLI Guides and other product specific technical documents for technical and non - technical audience
• Proven ability in producing high quality technical documentation wif a focus on usability and readability
• Proven ability in independently managing the document deliverables from the planning phase to the publishing phase under tight deadlines
• Experience in performing user interface (UI) testing and analysis
• Experience wif DITA and structured authoring
• Experience in topic-based authoring and single-sourcing techniques
• Ability to contribute as an independent writer, or as a team member

TECHNICAL SKILLS

Operating System: Microsoft Windows, UNIX

Authoring Tools: FrameMaker (Structured), X-Metal Author, RoboHelp, epcEdit, Epic Editor, Microsoft Word, Oxygen XML Editor

Graphic tools: Microsoft Visio, Adobe Captivate, Snag IT, Paint Shop Pro

Content Management Systems(CMS): SDL Trisoft, TeamSite, SharePoint, StarTeam

Languages: XML, HTML, Basics of C, JAVA and JAVA Scripts

Bug tracking tools: Stefa, GNATs

PROFESSIONAL EXPERIENCE

Confidential, California

Technical Writer

Responsibilities:

• Write, edit, manage and publish Hitachi Tuning Manager Software Agent Administration Guide, Online Help and Server Administration Guide for Hitachi Tuning Manager Software - An industry standard storage performance management solution, dat monitors the storage network resources
• Work closely wif the engineering team to gather information about the new feature updates for each release
• Perform document impact analysis by reviewing and analyzing the functional specification documents
• Interact wif subject matter experts located geographically to gather data for documentation
• Create technical illustrations and flow charts to illustrate how Hitachi Tuning Manager software monitors and interfaces wif storage network resources for performance management
• Produce multiple outputs from single-sourced content for various Hitachi trusted vendors and partners using vendor variables
• Analyze and prioritize customer feedback on documentation and drive necessary changes into the documentation
• Fix the documentation bugs reported by QA, field engineers and other technical users
• Involved in content analysis and conversion of legacy content in FrameMaker to DITA Topic-based content model
• Re-write the legacy content to fit the topic based model
• Regular contributor to the DITA Training User Guide - an in-house initiative to train the writers migrating to DITA
• Designed and setup the DITA User Group community using JIVE SBS community software to enable DITA writers to collaborate effectively
• Successfully completed on the job training courses on Hitachi Command Suite of products and Hitachi Tuning Manager Software from Hitachi Learning Academy

Confidential

Technical Writer

Responsibilities:

• Authored user manual for the NOKIA Open EMS Suite Monitoring Desktop application which provides a complete Fault Management solution wif a server side fault management engine for event collection, filtering and correlation
• Authored Online Help systems for the Monitoring Desktop GUI tools like Object Creator, Event Help, Notes Tool, and Trouble Ticket Client
• Authored user manual for Adaptation Information Browser tool
• Authored, tested, edited and delivered documentation using Agile methodology and DITA - Topic based authoring principals
• Documented feature updates for Technical Reference Guides, and Technical Integration Guides
• Interviewed SME’s located geographically to gather information for various feature updates
• Performed UI testing and reported the detailed analysis to the development team
• Tracked the doc bugs - NOK’s and updated the documentation accordingly
• Shared knowledge on tools, techniques and domain concepts during internal brain storming sessions
• Actively participated in Toastmasters - A public speaking platform

Confidential

Responsibilities:

• Tracked and fixed documentation bugs related to CLI command examples reported by technical users
• Prepared technical training material and presentations for educating the new writers about the internet technology, Juniper network routers and routing platforms

Confidential

Technical writer

Responsibilities:

• Contributed as an individual writer and was responsible for planning, writing, editing and maintaining the documentation set for an e-learning Keyboarding Pro Deluxe (KBPD) application
• Designed and maintained standard operating templates and style sheets
• Authored Online-Help, Installation Guide, Quick-Start Guide, User Guide for KBPD application
• Analyzed the use cases and performed UI testing for the KBPD application
• Provided feedback to the engineering group after reviewing the GUI labels and error messages
• Performed quality check after integrating the Online Help wif the application for context-sensitive topics

Confidential

Information Analyst

Responsibilities:

• Developed web content for a German based chemical engineering e-learning database (DECHEMA)
• Wrote abstracts for chemical engineering research articles published in scholarly journals by research scientists for chemical engineering audience
• Developed search metadata and keywords for the search engine to retrieve the relevant articles
• Reviewed and edited the articles received from the external contractors
• Published the articles using in-house software tools