CAREER SUMMARY

Highly experienced Sr. Technical Writer with expertise in writing clear and concise documentation that meets the customer or client goals. By performing research analysis and information design, I am able to translate highly complex information into easy to understand terminology which results in users working more efficiently. My main goal is to create documentation that enables users to perform their daily job functions to the best of their ability. I have written documentation in the following areas: online help, training materials, user manuals, standard operating procedures, process flows, installation/product related manuals, use cases and functional testing, power point presentations, system administration, release notes, surveys and troubleshooting. Enhanced skills include manual software testing and technical support.

PROFESSIONAL EXPERIENCE

Technical Writer, Confidential

Sample consulting firms included: RCG Global (2012), Prosoft (2012), CDI ( ), Hudson, Millennium, Accord, Saturn Technical and Tek Systems. Sample client list included: Navistar, IBM for Caterpillar (2012), Maximus ( ), Dearborn National, Barrington Broadcasting Group, Tekno Telecom, Perkin Elmer, Lucent Information System, Motorola Corporation, Siemens Medical Systems and U.S Food Service. Some project highlights included:

• Worked with team of writers in a SAP R/3 implementation for Viskase. Created and updated SAP R/3 system on - line help, power-point presentations, user and training materials for employees on how to use SAP R/3.
• Created nine operational manuals for a new prototype for PerkinElmer that interfaced with both the new and the current automated liquid handling systems for the life and science industry. Wrote compliance documentation for Perkin Elmer’s instruments and enhanced software security to meet 21 CFR Part II FDA regulations.
• Worked with a team of Technical Writers to create Alcatel customer, product and system recovery documentation for their IS-634 Flexent /AUTOPLEX Wireless Network system. The IS-634 product line used SS7 technology. Created documentation for a Y2K implementation.
• Worked with a team of Technical Writers to create Motorola technical documentation for training for network operators, engineers and technicians on their internal products. Documentation included system maintenance, recommendations and operation guide for the Mobile Switching Office (MSO), optimization, system planning, expansion, and architecture including voice mail for their Mobile Switching Center (MSC).
• Performed quality assurance for Siemens Medical Systems and Unisys for ISO9001 re-certification process by interviewing employees and creating and updating ISO9001 (International Organization for Standardization) company procedures, policies and work instructions.

Technical Writer/Tester for Confidential

• Supported the development, production and testing of on-line help, user documentation and server workstation installation for the Totally Integrated Electronic Record (TIER) behavioral health product line. Effectively created documentation by providing users the solutions for electronic documentation, workflow process and database management services. Documentation reduced technical support calls and enhanced customer satisfaction. Components included: workflow system, billing, human resources, environmental management and forms design tool.
• Demonstrated skills in product evaluation by researching and recommending software tools which resulted in the creation and delivery of meaningful customer and technical documentation for clients.
• Delivered first time on-line help for users which was demonstrated at our company annual conference.
• Created a documentation plan that engaged management in the technical communication process within the software documentation cycle.
• Performed software testing for a new Scheduler application for TIER.

Technical Writer /Tester for Confidential 2008

• Created a user manual, testing scripts and system administration manual on the SickKids Motherisk application which resulted in reduced technical support calls and enhanced customer satisfaction.
• Performed software validation for Motherisk application.
• Demonstrated skills in product evaluation by researching and recommending authoring software resulting in the creation and delivery of meaningful customer and technical documentation for clients.

Technical Writer/Documentation Specialist for Confidential

• Supported the development, production and testing for the printing and logistics industry following applications: Quebecor World Internal Proprietary Software (QWIPS), Quebecor World Manufacturing System, (QWMS), Logistics Management System (LMS), Customer Service Module (CSM) & TracNet.
• Improved training for sales personnel by creating internal processes for their new employees.
• Improved training for technical support employees by providing non-technical documentation which included: user manuals, quick reference cards and procedures.

Technical Writer for Confidential

• Supported the development and production of technical documentation for Hemocare Lifeline (HCLL) product in the clinical information division.
• Interviewed former blood bank personnel in blood banking to produce documentation for users working in a clinical environment.
• Created a user manual on patient information for specimen details, product fulfillment, patient orders, blood and reagent testing that were FDA approved enabling sales personnel to sell the HCLL product line.
• Created a documentation plan that engaged management in regard to the technical communication process within the software documentation cycle.

TECHNICAL PROFICIENCIES

Specialty Areas: Systems, Applications and Product (SAP R/3), International Organization for Standardization (ISO9001), 21CFR and Food and Drug Administration (FDA) compliance documentation, IT Infrastructure Library (ITIL) and JD Edwards

Software: (Authoring Tools): Adobe Framemaker 9.0, 6.0, 5.5; Microsoft-Office 2007, 2000, 97

Content Management System (CMS): Microsoft Sharepoint 3.0, Ektron CMS-400.NET

On-line Help: Adobe RoboHELP (9,0, 8.0), RoboHELP for Word 5x, Win-Help, HTMLScreen Captures: Adobe Captivate, Hijaak, Snag-It

Other Software: Microsoft Crystal Reports, IBM Lotus Notes, POS (Point of sale) Sequel Query Language (SQL), Remedy Help Desk, Visual Source Safe, Microsoft Power Point, Visio, ABC

AFFILIATION

Senior Member of Society of Technical Communication (Chicago)