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Senior Technical Writer Resume

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Providence, RI

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SUMMARY
Senior Technical Writer with extensive background creating corporate documentation and literature. Over 15 years of experience developing technical documentation and creating Web pages. Able to manage documentation projects from inception to completion with minimal guidance. Proven ability to maintain high degree of excellence while adhering to stringent target dates and deadlines.

Core Competencies:

  • Documentation Management
  • Design for Print and Web
  • Software Life Cycle Documentation
  • Asset Management
  • Team Coaching
  • Planning, Budgeting
  • Customer Relations
  • Testing and Validation
  • Problem Solving

Technical Skills:

  • Microsoft Word, Excel, PowerPoint, Visio, Project, Access
  • Adobe PageMaker
  • Quark Xpress
  • Rational RequisitePro requirements management software
  • HTML
  • Paint Shop Pro
  • Robohelp
  • Proof-reading

PROFESSIONAL EXPERIENCE

Confidential Providence, RI Presently 
Senior Technical Writer (Consultant)

  • Collaborate with CFO to define project scope, deliverables, resources and timelines
  • Create Standard Operating Procedures (SOPs) for new employee integration effort
  • Meet with directors/department heads to identify/document policies and procedures
  • Facilitate SOP review and approval cycles
  • Publish SOPs to company intranet

Confidential Groton, CT 2005-2011 
Senior Technical Writer (Consultant)

  • Worked with management to identify project deliverables
  • Collaborated with subject matter experts to create user guides, installation manuals, configuration guides, and instruction manuals
  • Identified and created software requirements via subject matter expert collaboration
  • Authored and executed test scripts and test summary reports
  • Created and maintained deliverables for all phases of software life cycle (Project Plan, Requirements, Design Specifications, Test Plan/Script, Deployment Plan, Support Plan)
  • Collaborated with quality assurance to ensure all deliverables were verified and approved
  • Facilitated document review and approval cycles
  • Miscellaneous technical writing as needed

Confidential Pawcatuck, CT 2003-2005 
Technical Writer / Data Analyst

  • Created reports for US Coast Guard
  • Updated and maintained project information on Coast Guard Web site
  • Managed project documentation for all product development activities
  • Developed and maintained internal processes/procedures for modeling and simulation environment
  • Created manuals and products for Department of Defense and other government agencies
  • Facilitated document review and approval cycles

ConfidentialWesterly, RI 2002-2003 
Technical Writer / Technical Editor

  • Created and maintained project documentation using Adobe PageMaker software
  • Used RequisitePro requirements management software to create/track software requirements
  • Developed and maintained project life cycle documentation for cardiovascular software systems
  • Facilitated document review and approval cycles

Confidential New London, CT 2000-2001
Technical Writer / Technical Editor

  • Chaired meetings with managers and other subject matter experts to create Pfizer software life cycle documentation
  • Created and maintained Pfizer software processes and procedures
  • Identified resources and deliverables to assure that project complied with validation audits
  • Facilitated document review and approval cycles
  • Created and distributed meeting minutes as needed

Confidential Trumbull, CT 1996-2000
Process Engineer / Standards and Procedures Administrator

  • Developed, coordinated and facilitated standards program for Nasdaq Stock Market
  • Created and maintained IT processes for Nasdaq's software project life cycle
  • Conducted overview and training sessions for new/modified standards to ensure comprehension and compliance
  • Worked closely with Quality Assurance to verify adherence to standards
  • Developed, implemented and maintained standards and procedures Web site on company intranet
  • Specified development and execution of standards and procedures annual calendar; identified available resources, target dates, time constraints and issues

EDUCATION
Bachelor of Arts in English Minor: Communications

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