Profile
Over 10 years of computer training in the MS Office courseware, proprietary systems and eLearning tools. Facilitator for adult learning styles in leadership principles and practices, diversity, and performance management. Instructional Designer for developing online (LMS) support materials, providing end-user training of related materials, including initiating, managing, and tracking all learning related activities. Demonstrated ability to work effectively with teams of instructional designers, SMEs, and software developers. Align learning events and training initiatives to support business goals and objectives. Keen understanding of firm business needs in relation to training and performance initiatives.

Education BS Liberal Studies
MSA Organization Management and Training

Professional Experience

Confidential Washington, DC 5/00 - Present
Instructional Designer/Analyst / Trainer

• Design, develop and implement new training programs including needs assessment, classroom and online curriculum design, training strategies and program delivery.
• Research, write and develop instructor and participant/user manuals and materials for new training programs, including reviewing and evaluating existing and proposed programs.
• Conduct seminars, conferences, monitors sessions, and evaluate instructors and participants.
• Determine needs for training and develop new seminar/workshop agendas.
• Recommend appropriate modifications and changes to courseware designs and contents.
• Conduct technical training programs, seminars and conferences for higher-level management.
• Design and administer training and development surveys to determine training program effectiveness.
• Evaluate and research new technologies and emerging training issues, making recommendations to enhance or create new training programs.
• Provide feedback on employees training results to management, suggesting changes to management on the development of staff as needed.
• Provide training and directions on software and system purchases.
• Routinely seek ways to recommend and improve functional and technical processes.
• Analyze course materials and learner information, making modifications to curricula and teaching styles when necessary.
• Manage teamwork and collaboration for project-sharing.
• Stay current on trends in training and the development of new software, mentoring new trainers as requested.
• Diagnose, correct and document complex or unique desktop hardware and software issues via telephone, verbal or ticketing system.
• Provide customers with problem status updates throughout the lifecycle of their issue and communicate resolution information in a timely manner.
• Perform desktop and LAN administration including account and password management.

Confidential Washington, DC 9/97 – 5/00
Analyst / Trainer Charlotte, NC

• Educated IT and legal staff in software profile and business goals to assist in improved customer service, strategic and operational planning, technical support, and information systems management.
• Participated in leading and managing training with the goal of IT deliverables and continued process improvement (CPI).
• Supported legal proprietary software and databases.
• Customized and presented complex technical concepts in a comprehensible manner designed for litigation software that included court transcripts management, document images workflow and electronic access to files.
• Facilitated teamwork and collaboration for legal project-sharing and distribution on a Local- or Wide-Area Network.
• Provided case-by-case departmental workshops on moving hard copy documents to relational databases.
• Advised and recommended solutions for computer-related inquiries, problems and requests; including identifying, diagnosing resources, redirecting or advising on appropriate course(s) of action to the customer’s satisfaction.
• Reported statistics of those research activities to the respective department heads.
• Produced proficient documentation for change-management, policies and procedures.
• Provided consultation for needs assessment, objectives and goals.
• Prepared and maintained matrixes for follow-up.
• Instructed classes.

Confidential Charlotte, NC 2/97 – 9/97
Contract Research Analyst

• Coordinated Year 2000 project staff and subcontractors.
• Disseminated project findings to multiple audiences.
• Developed research designs and data collection instruments.
• Collected and analyzed qualitative and quantitative data.
• Administrated the work of other research staff, communicating study findings to client and other concerned parties.
• Acted as liaison between system engineers and programmers to aid in meeting Year 2000 compliance standards for mid-range and client-server platforms.
• Coordinated testing schedules and maintained reports for follow-up.

Confidential Atlanta, GA 9/96 – 1/97
Independent Telecommunications Trainer

• Provided software support and consultation with clients on diverse telecommunication and computer needs.
• Instructed all levels of personnel throughout Coca-Cola’s local facilities on usage and access to features of the Siemen’s 624 SL telephone.

Confidential Washington, DC 2/95 – 7/96
Independent Training Specialist

• Assessed training requirements necessary for transition from DOS environment to Windows platform.
• Designed and developed course curriculum and user reference manuals.
• Conducted standard classroom training and individual sessions, including physically challenged participants.
• Provided end-user/help desk support.

• Designed instructional strategies for the development of effective workshops.
• Monitored all recurrence and recertification requirements.
• Developed and administered Outreach Education Program.
• Designated training procedures, organized and developed training manuals.
• Assessed and made recommendations for system upgrades based on those evaluations.

Confidential Atlanta, GA 10/91 - 2/94
Staff Administrator

• Facilitated training progression and successful rationale for assessing staff needs.
• Planned, coordinated and directed personnel training and staff development programs.
• Conferred with management and supervisory personnel to determine training needs.
• Formulated training policies, schedules and procedures.
• Managed assets and vendor relationships.
• Supervised administrative staff, disseminating and organizing workflow to ensure timely and accurate completion of assignments.
• Liaised for all financial aid and other student concerns.
• Prepared and distributed communiqué and brochures.
• Orientated new employees.

ContinuingEducation
QuestionMark "Creating Assessments that Get Results" (Needs analysis study and techniques) 
ASTD "TechKnowledge" Conference 2005(Learning management systems & e-Learning initiatives)

Professional Affiliation
American Society for Training & Development (ASTD) 
Workforce Organizations for Regional Collaboration (WORC) 
Washington Trainers Forum (WTF) 

Professional Skills

eLearning: GoToMeeting and MS Office Live Word Processor:Microsoft Word 2007, 2003, XP, 2000, 97; WordPerfect 9; Lotus AmiPro Spreadsheet:Microsoft Excel 2007, 2003, XP, 2000, 97 Presentation:Microsoft PowerPoint 2007, 2003, XP, 2000, 97 Project Management:Microsoft Project 2003 E-mail:Microsoft Outlook 2007, 2003, XP, 2000, 98; Novell GroupWise 5.2; Lotus ccMail, Notes Mail Document Management:iManage/Interwoven (WorkSite/MailSite/FileSite 8.0, 6.0);  DOCS Open; PowerDocs Document Conversion:Levit & James - Crosswords, Stylizer; Microsystems: DocXchange Operating Systems:Microsoft Windows XP, NT, 2000, 98, 95 & 3.1.1 Miscellaneous:Adobe Captivate, Toolbook Instructor, Adobe, MS FrontPage, Workshare - Deltaview, Protect (metadata removal); Interface InterAction; Citrix; Web Outlook