OBJECTIVE: 
To gain meaningful employment with a company that will allow personal and professional growth without limiting the opportunity for further enlightenment and enhanced education. Definitely looking for a challenging opportunity. I am a highly accomplished network administration professional, who is adept at managing and prioritizing multiple projects within fast-paced, deadline-driven environments, with diverse and progressive experience that includes various operating systems ranging from Conventional Frame Relay to VoIP support.

Technical ProficienciesAvaya Voice Portal, Avaya Dialog Designer, Microsoft Speech Server (MSS), Office Communications Server 2007 Speech Server, Speechworks, Nuance VoiceXML (NVP), BeVocal, Genesys, Envox, Envox VoiceXML Studio, Intervoice, Edify (EWF, EVIP, Edify Banking), Edify VoiceXML, Asterisk AGI, Vocomo, Visibridge VoiceXML gateway. IVR, VoiceXML, Speech Recognition and performance tuning in general.Microsoft Word, Excel, Outlook, ProComm, Frame Relay, WAFADO/WAFADI, DIAPERS, FOMS, ECOT,Nortel Call Pilot Voice Messaging/Application Builder, VoIP, PBX Switches, Nortel Option 81/61/11, Cisco Call Manager, Unity. Linux, Windows NT/2000/XP, Windows Server 2003, Active Directory, MS Exchange 2003, MS Office, MS Visio, MS Project, MS SQL, , Norton Anti-Virus, LAN/WAN, DNS, DHCP, WINS, TCP/IP, BGP, VPN, and Remedy service ticketing systems.

Experience:

• Maintained inventory and database for Telecommunication Office including all land lines and circuits terminating within remote sites.
• Assisted in inventory of telecommunications equipment and services.
• Planned and implemented new technologies into client’s telecommunications system to support the integration of voice, video, data and wireless technologies.
• Performed configuration management of client telecommunications systems.
• Provided operations support for new or revised hardware or software distribution, user assistance, training and associated security functions.
• Provided routine maintenance of telephones, systems, switches, TTY devices, analog phones, facsimile, and other voice systems support.
• Provided customer with on-site and remote support regarding Communication Manager S8700 Media Servers; G650 Media Gateways, Modular Messaging voice messaging system support, Avaya provisioning software and IP networking.
• Diagnosed trouble on T-1 circuits; ISDN/PRI, ISDN/BRI, E M TIE, DID, troubleshoot IP telephony issues.
• Worked with engineers to troubleshoot complex customer issues involving VOIP and other converged technologies.
• Worked with layout, and configuration of Avaya Communication systems and services.
• Interface with other vendors i.e. Carrier Service providers, 3rd party manufacturers.
• Supported escalations and available to supply status on any open issues.
• Cooperated with other field personnel in installation, configuration and integration and handles any related technological support from customers.
• Avaya, CISCO voice communications equipment and software
• Call center support and experience with call management systems and advanced administration (VDN, vectoring, etc.)
• Peripheral Devices - operation, monitoring and maintenance of systems that include modems, cables, converters, uninterruptable power supply and protection equipment.

Cisco Unified Communications Manager (versions 5-8)

• Phone registration process.
• Creating profiles in Cisco Call manager by using BAT.
• Know how to configure the phones, users and different profile in Cisco Call manager manually as well.
• Basic telephony features configuration and functionality
• Basic knowledge of Extension Mobility, CUCIMOC or Cisco mobile

Cisco Voice gateway router (Any Cisco router)

• Basic CLI commands for the Cisco Router.
• Concept of SRST.
• Configuration of T1/E1/FXO ports Cisco voice gateway routers.
• Dial-peer concepts

Cisco Unity connection

• Able to create the user or VM profile in unity connection
• Basic understanding of call handler, directory handler etc.
• In coordinating, reviewing, and performing all moves, adds and changes required dealing with telecommunications needs.
• In reviewing, maintaining accuracy, and recommending payment of invoices submitted by interconnect companies for services rendered.
• In maintaining a preventative maintenance program for Government equipment.
• In maintaining a formal system of evaluating all telephone systems and materials used by telecommunications specialist and customers benefitting from services.
• In developing and implementing a systematic staff development program for updating and improving the skills of telecommunications service in an overall manner.
• In maintaining records and preparing required reports relevant to the operations of telecommunications and departmental services.
• In writing technical specifications and/or reading prints.
• Remote Troubleshooting via Active Directory.
• In providing exchange support to both local and remote users.

. SummaryofQualifications :

• Installation configuration, testing, commissioning and maintenance of following telecommunication equipment. / *teltronics 20-20 epabx / *alcatelomnipcx 4400 epabx / *voip asterisk sip server / *moseley nx-e1, 1.5 ghz, radio / modems / *ardax telecom supervisory system / *ardax selective phone system / *ardax hotline phone system / *tait uhf/vhf system / *alcatelmainstreet 3600 mux. / *cisco 1700 series routers / *cisco 3700 series routers / *cisco 800 series isdn routers / *alcatel 1650 sdh / *stec 97xx pdh / *polycom video conferencing / system / •receive user complaint by the immediate superior, analyze problem and carryout troubleshooting, identify problem and perform maintenance work at user end. / •annual check-up of all telecommunication equipment at user end.
• Monitored, maintained operating systems, network configurations, software applications, and hardware.
• Installations, transitions and cutovers of telecommunications components and capabilities; coordinates requirements with users.
• Solved and documented and escalated issues as needed
• Updated and created internal articles and/or documentation
• Worked closely with internal and external customers
• Working troubles in 7 different DOT sites working with Remedy system.
• Moving and installing phone/ fax lines, as well as repairing network cables when needed.
• Installing/Pulling voice and data cables.
• Wiring 110 blocks and 66 blocks.
• Pulled CAT 5, CAT 6 cables and ran cross connects on conventional frame
• Used hand tools and diagnostic equipment appropriate for installation, maintenance and repair of electronic communications equipment;
• Checked equipment including test instruments for preventive maintenance and to ensure compliance for use
• Built racks and populated them with patch panels as needed.
• Knowledge in splicing, testing, and terminating CAT3e, 5e,6e copper and Commscope Fiber
• Built/maintained infrastructure supporting communication systems.
• Pull, terminate, and test high count copper and cat5e cable
• Pull, terminate, and test fiber optic cables
• Basic Knowledge of routers, and switches with the ability to provide basic network troubleshooting
• Installing, uninstalling, removing, and moving all instruments, service lines, and LAN cabling associated with the project upon completion.
• Maintain company tools and vehicles

ProfessionalExperience:

Confidential
10/29/11-01/25/12
Job Title: Verizon Special Svcs Field Tech/ C.O.T Tech
Job Duties: 
Provided Technical support to Installers/Field Technicians during cutovers.Acted as a direct technical contact/liaison with customers and vendors during the order process and installation.
Possess an understanding of Voice & Data Communications to include: Analog and Digital Communication and Transmission Line Coding (Pulse Code Modulation, AMI, B8ZS) and Framing (SF, ESF) Signaling (Dial Pulse, Touch Tone, MF, E&M, etc.) Trunking Concepts (FGB, Two Way, DID, DOD, PRI, etc.) T-Carrier (DS0, DS1,DS3,STS1).Dedicated internet, frame relay and VPN Ability to develop circuit diagrams using VISIOUnderstanding of Switching concepts to include: 5ESS, DACS, PBX, Key systems, ISDN. Ability to understand and define AC & DC power requirements Telecommunications wiring, cabling and demarcation.
Ability to operate test equipment required to execute all necessary analog and digital testing. Analog But Set, T-Bird Digital Tester, etc. Knowledge of the PaeTec serving office (feature offerings) out of which the customers are being served. As a Frame Tech responsible for removing and/or wiring and rewiring disconnects/cross connects, NDLS/NDSTA orders, DSL lines. Loaded Work daily from an ECOT program and reviewed orders involving FOWAO, FOINS/OUT,DRCHG,DRIN,FOCHANGs, LSACT,LSCHG, LSIN/OUT.Performed installation, turn-up and testing of network transmission systems which include, but are not limited to SONET multiplex, Digital Cross-Connect Systems, channel banks, digital loop carrier, smart jacks, synchronization equipment, video and data communications equipment.This activity will be conducted at Central Office Locations, POPs, LSOs and customer premise locations.Also accessed and utilize existing operational systems such as Remedy, Accugraph, ECOT, FOMS,etc. when reviewing circuit layout records/tickets, work orders and other tools to support provisioning and maintenance activities.Other duties as assigned.nstalled and troubleshoot VoIP. Performed field installations of routers to WAN circuits such as T1s'T3’s and ISDN.Data cabling using CAT 5 and CAT 6 cables. Designed, implemented, supported and maintained LANS/WANS. Performed basic functions, printer set up, troubleshooting, application and restoration. Installed, tested and troubleshoot T1’s, T3’s, PRI, ISDN, POTs lines.Call Manager, VOIP, Spanlink

Confidential
01/2011-08/28/2011
Job Title: Communications Tech 
Job Duties:
Planned, terminated and tested CAT-5 cables, 66A-Block, 110-type block, including implementation of Pelco-Video Surveillance Cameras for new and existing Target, Home Depot, and Walmart stores.Extended RJ-11 and RJ-45 demarcs to user station.Experienced with all aspects of network cabling installation and color coding-4 pair, 25 pair, 50 pair, 100 pair.Extensive exposure to Telco closet dressing, termination of closet equipment and multi-pair color code terminations. Interpreted floor layout plans.RJ-45 Panel and cable Terminations in Compliance to EIA/TIA 568A, 568B Standards for Ethernet.Installation of support structures-J-Hooks, and Cable Trays, support rings, cable slings, and ladder racks.Terminated work station outlets and 110-type, 66A, and RJ-21X blocks.RJ-45-Face-plate, flush-mount, and biscuit-type CAT-5 cable terminations(Panduit, Ortronincs, Siemon, etc) and testing, utilizing Fluke and Hewlett Packard testers
Installed Pelco-Video Surveillance Cameras.Tested Analog-POTS, T-1, T-3 Lines with AT&T.
Drove various types of “cherry pickers”/Scissors-type Lifts.

Confidential 05/2011-11/2011
Job Title: Fiber Tech 
Job Duties: 
I was part of a small crew of 4 to 8 installers in tasks as directed as a team who demonstrated proper procedures for installing, terminating, testing, troubleshooting and documenting a cable plant systemswith other team members. Proficient in the use of telecommunications tools, including various punch tools, test equipment, and various power tools such as hammer drills and saws.Involved in the alignment of underground communications subsystem and CAN alarm cable. Tested equipment with TDR and laptop computer. Installed jumpers and added equalization resistors to each BDA CAN node junction box. Recorded chain marker, room and location, serial numbers and measured levels on the segment block diagrams on the test and alignment data sheets. Checked for BDA alarm loop continuity between alarm concentrator ports A & B for each of the 28 alarm segments.

Confidential 07/2010-12/2010
Job Title: Telecom Phone Specialist 
Job Duties:
Assured excellent customer support by dispatching to customer sites to install Central Office Equipment- Cisco routers, switches, Nortel Channel Banks, associated circuits-T1,T3, Fiber Optics and cabling-CAT-5,COAX and performed troubleshooting to quickly resolve any equipment, circuit issues. Performed circuit installs and de-installs by entering or removing physical or software x-connects to satisfy order due date, updating all appropriate site documentation. Conducted site surveys for new equipment, and circuit installations. Installed fiber troughs and relay racks-ironwork. Installed transmission and switch equipment including Nortel, Cisco, Tellabs. Terminated DC power cables from transmission equipment to BDFB. Provided network and system Technical Support including cabling and testing Fiber Optics on the Savvis backbone-Ciena Metro- OC 192 and other high speed optical circuits including Nortel- OC-48, OC-12, OC-3, Optera-LH combiner, DACS Titan 5500, 532 Terminations, wiring of 66A Telco Blocks, RJ-45 modular jacks, faceplate and patch panel cabling in compliance to TIA / EIA 568A, and 568B standards.
Performed MACS (moves, adds, and changes) on computer Hardware and associated cabling. Troubleshot circuit and equipment problems. Referred tickets to appropriate parties, pursued timely escalations.
Escalated troubles and new projects based on company policy. Worked with all necessary departments internally, as well as external customers, vendors and Telco. Ensured all equipment bays were properly labeled with aisle / rack assignments and network element identifier. Labeled Fiber Optic Distribution Panels, Coax terminations, x-connect panels with circuit identifier and x-connect information.Daily job duties typically involved in processing and auditing company telecommunications invoices, performing wireless device monitoring and administration, interacting with vendors, performing tower structural analysis for placement of antennas, overseeing and leading construction of communications facilities, coordinating with other departments as they may relate to telecommunications division or a project; and troubleshooting of equipments when they go faulty. Systems serviced would be ‘ISDN’ systems 7506-7507, software systems of VMS Message, SPIFS, and at times assisting government desktop personnel on project issues.MACD’s, LAN,routers/switches.

Confidential 11/2009- 03/2010
Job Title: TSR Phone Specialist 
Job Duties:
Performed MACS (Moves, Adds, Changes) involving 100 PC’s and peripherals for Bank United, testing Hardware and Software before and after move, including labeling of cables and documentation.
Installation of Firewall and Anti Virus software on Dell computers.Installed, terminated and tested CAT 5, CAT 5E, CAT 6 cable with terminating RJ-45 modular plug in Compliance to EIA/TIA 568A, 568B Standards for Ethernet. Installation of Shopper Trak cameras, terminations/wiring of RJ-45 modular jacks (Panduit, Optronics, and Siemon face plate-flush-mount and surface-mount terminations), COAX, Copper X-connects, modems, at various client sites.Responsible for moves, adds, and changes to all campus-wide Nortel CS-2100 PBX, including digital, analog, isdn and polycom phone systems. Also dealt with ‘madden’ phones/software along with the ability to configure, administer, maintain, and perform day-to-day operational activities for production /overview, maintenance and administration of Opt-81, Call Pilot, and Meridian Mail systems. Other duties included were moves and installs per work order for up to 500 government department workers, including IP rollout and Redline operations, which consisted of running jumpers for the moves and installations that included working Call Manager, VOIP, Spanlink Reporting, Voice Call Recording, LAN/WAN and on the conventional frame, IDF, and MDF closets.

Confidential 07/2008- 09/2009
Job Title: Telecom Support Tech
Job Duties: 
Testing, turn-up, provisioning and maintaining alarm handling, ticket management, isolation and triage, and remote restoral of T1s, T3s, DACS, Tellabs 8860 MSNs, Alcatel Alcatel 7670 RSP/ESE MSN, Nortel OC-48 and OC-192 OpteraTransportNodes and Regens, Alcatel 1631/1641/1680/1603 OC-48 switches, Siemens 2741 Amps/Repeaters, DACS and Fujitsu DWDMS for 3G GPRS/UMTS wireless technologies. Maintained OC-3, OC-12,OC-48 circuit packs, Cisco Routers, Codex Multiplexers, channel banks, and cross-connects at COLOs and MCI cell sites. Provisioning is done through the use of ProComm Plus, HyperTerminal software and addition with WinFiol, Telnet, FTP, SMS. MMS WAP technologies. Tested DS1, DS3 and T1 circuits at NIUs to BTS head to head with T-Berd 210,250,107A and 2209 circuit testers for AWS 3G Wireless Network at Nokia BSC switches. Monitored TDNS, IDNX T-45 CSUs and T3s (AT&T 800 MegaComm, DNIS, MCI Tie and INTDM lines), Monitored T1 lines, DS1 interfaces, 10MB, 100MB Ethernet services thru Adtran TSUs (120,600) with T-Watch software, TDNS T1 Diagnostic unit and IDNX Data Communications unit. Tested Fiber-Optic cables for end to end continuity and backreflection of signal with EXFO Optical Red-Laser, EXFO Backreflection and EXFO Maxi-testers. Tested signal for integrity with NEC 788 Optical Tester. Monitered cell site HVAC and security alarms.Demonstrated skills and/or abilities to define customer voice & data requirements and translate them into technical specifications. Communicate effectively with both technical and non-technical project teams performed an active role in evaluating new technical solutions and participate in decision making as deemed appropriate. Ability to work on multiple projects simultaneously. Strong interpersonal skills and ability to work with diverse groups to achieve work unit goals. Creative, responsible, self-motivated, quick-starter, customer-oriented professional.

Confidential 08/2006- 05/2008
Job Title: Network Support Tech
Job Duties:
Installed, repaired and maintained Lucent Technologies (AT&T) System 85 and Lucent Technologies Definity Enterprise Communications Server and Audix Voice Power Voice Mail system, network backbone and programmed telephone sets.
Monitored and troubleshoot Rockwell ACD Communications system, Executone and Isotec systems and services for upgrades and setup of extensions and MACS (Moves, Add-ons and Class of Services changes). Installed and serviced reservationist ACD communication pads, headsets and BellSouth telephone lines. Installed, maintained, monitored and programmed Digital Electronic Key-Systems and PBXs (Comdial 408, 1632, Mitel E200SX and AT&T Spirit 2448 PABX) and telephones (Comdial, Mitel, Tie, Trillium, ITT, AT&T-Lucent). Installed and repaired all 1A2 and electronic key-systems ( 501,601,KSU 584 panel, Com-Key and Amitrom 914 systems, Toshiba and ComdialExecutech electronic key-systems). Repaired telephones (All ITT, Comdial CV, KV and K-10s, Northern Telecom Logic-10). Assisted in installation of Siemens Focus-1, Mitel 200SX and ITT TD100 PBXs.Temporary contracted by Teksystem to work for Qwest Communication to provide customer service and technical support for Nortel enterprise line of product, my responsibilities with Qwest was to provide, customer solution to all telecommunication network issues and also was responsible for maintenance, administration and changes for all CS1000E / CS1000M, communication server networks Meridain Option 11C throughout 81Ccommunication server networks, callpilot voicemail system and auto attendant routing system this was done at the customer site.

Confidential 09/2004-03/2007
Job Title: Installation and Support Tech 
Job Duties: 
Temporary contracted by MiSource to work for Black Box Network , to provide customer services and Technical Support for Nortel Networks Communication Server 1000M and the Lucent Avaya System My responsibilities was to do MAC, work and provide Technical Support over the Telephone for these system, all Nortel system are connected to a Modem (SEB) that collected all error generated from the switch reporting to my computer input basket, I dial the switch and make the necessary repair this applies to all CS 1000M Half Group, Single Group, and Multi-group, including all the retired OPT 11C, 61c - 81C, Also responsible for Meridian Mail, Callpilot, Octel Mail system. Also I answer to an inbound call center to provide Technical support to US and Mexico, local Technician and close call ticket from the local tech, open and close ticket with the LEC also work with them to do loop back test remotely. Proved switch inventory for sales contract since they charge there customer by the number of device connected to the switch.

Confidential-- Dulles, VA 08/2000– 07/2004 Job Title: Network Support TechJob Duties: Contracted to Independence Air for Staging/Assembly/Installation of Wireless Telemetry Monitoring Network Equipment Configuration done through Windows NT platform.Installed NEC Remote Displays, GE PC CICs, GE DASH, GE Solari 8000, GE 4A Trams, and GE ApexPro Antennas and Access Points. Installed and Cisco 3550 switches. Installation and testing of splitter/amplifier boards.Installation and termination of Fiber-Optic, Cat-5 and RG-11 cables and connectors.Installation and configuration of servers and workstations for Windows 2003 and Linux.Hardware and software deployment across the enterprise.Daily use of Active Directory to manage nearly 5000 users and several hundred servers and PCs.Provide Exchange support to both local and remote users.Migrated users from legacy operating systems to all .NET environments.Network monitoring and management.Group policy management, remote software installation, and system imaging.Data extraction from Oracle and SQL, and ERP support. Completed complex projects to specifications and ahead of schedule. Was a member of the emergency response team (ERT) responding to denial of service incidents to eliminate loss revenue and time.

Confidential 04/1998 – 03/2000
Job Title: Field Tech 
Job Duties:
Commercial and Residential installations.Cable Television installation services.Telephone outlets and systems.Home networking and low voltage wiring (MDU’s, Hotels, Schools, Business). Aerial drops for home theatre and surround sound installations.

EDUCATION Network Systems Administration 
A.A.S Information Systems 
CompTIA Network + Certified 
Microsoft Certified Professional,Media and Communications