Lead VNOC Engineer�Resume Raleigh, NC - Hire IT People

Lead VNOC Engineer�
Confidential�
Raleigh, NCJun. 2009 – Current

Provide large-scale project management across 1600 sites.
Provide engineering support for the world’s largest VoIP deployment utilizing SIP, Avaya CS1k, Um2k, VPN, Network Routing Server, Call Pilot, TM, and Contact Center.
Provide degradation analysis for world’s largest VoIP deployment via NetIQ and SMARTS. Delineate catastrophic anomalies to SSA and track through Remedy and CAPRS.
Coordinate employee schedules and performance to GDIT management.

Network Engineer
Confidential�
Raleigh, NCSep 2007 – Nov 2010

Developed proposals, BOM’s, engineering specs, job hours and job analysis.
Developed and maintained IT processes and procedures for product implementation.
Independently loaded and configured 90+ CS1k’s, CallPilot, and AG2000. Trained Nortel integration engineers on hardware, software, documentation, and programming.
Configured Passport, RNC8600, SONET, HP/Sun servers, BCM400, and VSE.

Senior Telecommunications Engineer
Confidential�
Fairfax, VAJun 2006 – Sep 2007

Provided voice-engineering design, RFP writing, project management, and full life cycle support for CS1000M, CS1000E, MCS, and CallPilot at ten USPTO campuses totaling 12,000 employees.
Created and maintained USPTO VoIP documentation and schematics.
Developed SONET ring/WAN engineering documentation.
Deployed and managed large portion of a 3000 employee work at home VoIP project.

Senior Telecommunications Specialist ConfidentialWashington, DCApr 2000 – Jun 2006

Provided project management, hiring, and training for network/telecomm employees. Supplied design, install, and support for Cisco routers/switches, wireless AP’s, Nortel Option 71&81c, Call Center ACD, MAC’s, and advanced physical layer installation and troubleshooting.
Provided customer service, design, and installation for 25,000-attendee conference.

Proficiencies

Project management: Organize resources, preparation of MOP, BOM, RFP, bids and PoC.
Engineering design, PM, installation, and support for Opt.11 thru CS1000e, converged networks, MCS 5100, CallPilot, TM/OTM, Signaling Servers, DSL, PSTN, Digital and VoIP.
Knowledge of LAN/WAN: SONET, H.323, SIP, FTP, TFTP severs, TCP/IP, DHCP, VLANS, DSL, firewall, proxy, subnetting, public/private addressing, wireless routers/AP’s, switches, routers, video conferencing, installation of hardware/software on PC’s.
Microsoft: Entire suite.
Windows: NT to Wondows7.

Education

Certifications

NCSS– Nortel Certified Support Specialist - CS1000 Rls. 5.0 Installation & Commissioning.
NCTS – Nortel Certified Technology Specialist - Converged IP Telephony Solutions.
CompTIA – Network+�Certified Professional
Ortronics Open System Architecture – Certified Installer
Lucent Technologies – Certified Fiber Optics Terminating, Splicing, and Cabling Specialist
Lucent Technologies – Certified Fiber Optic LC Polishing Connectors
Lucent Technologies – Certified CAT 5 Network Terminating, Splicing, and Cabling Specialist

Certificates of Completion