IT Support Manager Resume Bethlehem, PA - Hire IT People

SUMMARY
Experienced Information Technology professional specializing in, systems and network management, server and desktop administration and support, systems deployment, project management, system integration and engineering, user acceptance testing.

PROFESSIONAL EXPERIENCE

Confidential, Bethlehem, PA�May 2007 – Sept. 2011
(Aluminum Casting Foundry, formerly Alcoa, specializing in castings for defense and aerospace industries)
IT Support Manager

Server, Desktop, Network and Application Support for Cera-Met
IBM, Dell and HP hardware support repair and resolution
Imaged and restored desktop/laptop clients.
Domain/LAN/WAN connectivity trouble shooting and resolution
Supported MS Windows 7, XP Pro. And 2000 Operating systems.
Supported all plant application software including MS Office.
Managed web content for company website
SCO UNIX support for ERP production application.
Performed WinPack Badging system administration.
Merlin Legend PBX administration and support.

Confidential�Oct. 2006 – May 2007
Systems, Network and Desktop support, various assignments

Confidential, Lansdale PA�June – Oct. 2006
(Major Pharmaceutical Company)
Systems Analyst for Confidential; Mycall Training Project

Provided engineering and technical support for the Mycall training platform on the IBM T41 Tablet.
Setup and support in various cities for Mycall training for MERCK Pharmaceutical Reps. and Business Managers.
Tested applications for user acceptance.
Ensured application integrity prior to being received by reps.
Imaging and application support.
Hardware repair and replacement.

Confidential, Liberty Corner, NJ�Jan. 2005-Jun. 2006
(Web portal and financial transactions Software Company now owned by Oracle)
Desktop Support Consultant

Dell / HP hardware support repair and resolution
Imaging and restoral using Altiris and Ghost
Domain/LAN/WAN connectivity trouble shooting and resolution
Supported MS 2000 and XP Pro. Operating systems.
Supported all MS Office applications
Support and installation of Blackberry devices.

Confidential, Bedminster, NJ�1986 – 2004
(Leading Telecommunications Company)
Technical Staff Member (System Engineer)�
Infrastructure Support, Project management, deployment, maintenance, systems support, system integration and network infrastructure uptime.
Environment: Windows XP/2000/NT; Solaris, Oracle, Exchange, CISCO/Latitude, LAN/WAN
Significant accomplishments and responsibilities include:

Deployed new systems and network infrastructure to support the new Global Network Operations Center.
Member of project implementation team to transition and deploy equipment, network, and operations to the new GNOC, Global Network Operations Center, Bedminster NJ.
Deployed Cisco Latitude Conference Bridge saving the business unit from internal conference reservation costs.
Coordinated the planning, implementation, integration, and testing of system tools and programs to allow for Network Managers to monitor, maintain, and control AT&T’s network.
User acceptance testing in preparation for NEMOS, Network Elements Management Operations Software, upgrades. Done quarterly.
Windows 2000/XP server deployment and support for GNOC and data centers in Kansas City and Denver.
Desktop support (including NEMOS, Network Element Management Operating System, MS Office, and MS Exchange )
Supported 24/7 for Window’s 2000 environment of servers and workstations administration and equipment.
Installed, supported and maintained Domain and SQL servers.
Performed software deployment in support of AT&T’s propriety software application for monitoring AT&T’s network.
Maintained and managed Ghosted images of all console positions and supported NT/2000/XP platforms.
Performed daily, incremental, and weekly backups of all server stored data.
Troubleshooting and resolution of internal/external network, (LAN/WAN) connectivity problems affecting access to applications on CISCO VLAN between NSDNet and UGN corporate networks.
Supervised union communication technicians.
Managed the migration from a UNIX mail platform to MS Exchange 2000 for district nationwide.

EDUCATION
Bachelor of Arts, Sociology

PROFESSIONAL TRAINING�
A+ Certification, MCSE training,MS Project, MS NT/2000/2003 Server, TCP/IP, Workstation, Troubleshooting, Client Administration and Client Server Architecture, and Security courses, CISCO Routers, CISCO Catalyst Switches, TCP/IP, HP Open View, Lucent PBXs, FTP, Oracle 8 SQL, MS Office, VISIO, CISCO-Latitude MP Server training.

KEYWORDS
Server and Workstation Administration, Technical Support, System Administration, Desktop Support, CISCO Latitude conference bridge administration, Network engineering, Server and software deployment, Hardware support, Project Management, Systems deployment and integration, User Acceptance Testing.

We provide IT Staff Augmentation Services!

It Support Manager Resume

Bethlehem, PA

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship