Technology support performance driven Manager Resume

Summary: I’m a highly experienced Technology support performance driven Manager with over 10 years’ experience. Delivering uncommon results for demanding clients is my rule, not the exception. Enjoy multiple industries and service environments. Prefer strong media & entertainment orientated sales driven environments. Enjoy sales optimization, and customer retention and relationship deepening CRM Roles. I provide out of the box “Customer/ employee for life” business commitment.

Volunteer, Community Service, Awards, Certifications: 01/ 2012 to present: Technology Subject Matter expert for Confidential
05/ 2012 – BBRI Digital Literacy “Internet Basics” Volunteer Instructor-Confidential
7/2012 to present Technology Support Volunteer: ConfidentialCisco & Security & Av Support Specialist

Education
Security + certified through New Horizons Computer learning,Cisco CCena
Microsoft 2012 Windows Cloud Computing Product Launch Seminar
E+ Commerce certification
Comptia A+ 1996-ICCP-Microcomputers & Networking

Retired Credentials
MCP-Windows 2000
APS-Compaq Certified Desktop & Workstation certified hardware technician
IBM PC & Warranty Basics & Mobile & Desktop Hardware Service Certification.
Microsoft Internet Server 2

Employment History

1970 to present: Confidential, Private sole proprietorship devoted to project Technology service opportunities. Smartphone enabled – Android device available

08/24/2012- Confidential, Pc inventory control Project- Verified correct routing and equipment logs for 15 pc and general legacy computer hardware. Verified vendor delivery receipt and loading.

3/07-12/2011 Confidential Customer Service Representative East Providence, RI

05/2011- Achieved top 30 nationwide status within 800 + CSR associate pool
Designed & successfully implemented Time lock Personal productivity performance management system for team & unit members. Serviced both Pc & Macintosh service requests
Increased CSR new hire retention ratio, through introducing more multi-mode customizable learning and performance tools

10/06-11/06 Confidential Audio-Video Field Engineer CT & RI

Managed all travel, transport and logistical functions of delivering Humana Medical campaign advertising to local theaters.
Designed& Introduced Enhanced Field Technician Transport Kit & Simplified Expense Reimbursement for reduced injury and better cost control for Field Engineers.

04/06-9/06 Confidential Help Desk Analyst Johnston, RI

Provided Windows 2003 password administration through active directory
Initiated centralized reference documentation for 200 internal engineering & 30 licensed and reporting software applications
Routinely managed both inbound and desk side technology service and support requests independently. As well as part of a larger team.

09/05 to 04/06 Confidential Part-Time Agency Technology Specialist Riverside, RI

Provided Sole “Soup to nuts” Support for 25 to 50 technology internal and external users within the Regional Sales Office. As well as Agency owner.
Initiated home office re-organization of wiring and server closet, allowing for enhanced system performance
Designed and implemented Site Wide Printer Reduction, saving the company $9600.00 annually
Managed all Avaya Phone System moves adds & Changes. Cisco Routing Closet management experience

03/02-12/05 Confidential Technical Customer Service Representative West Warwick, RI

Recognized as Outstanding Technician for significantly reducing On-Site Service Calls through successful Troubleshooting
Regularly scored in top percentile for add on sales of consumer video ..Phone/HIS/Cable products
Designed and implemented original Helpdesk Technician Survival Guide for Technical Customer Service Representatives
Completed 3 product technical training 18 months faster than average 3 year time cycle.

02/01-11/01 Confidential Lead Help Desk Analyst Cranston, RI

Designed and implemented Enhanced Repair Return and Delivery Labeling System, reducing cost by 25%
Provided lead Desktop & Printer Hardware Support and Service for over 700 Fleet Bank Operational Personnel, with backup responsibilities for downtown 2 Rhode Island contract sites. DuPont drive in Cranston & Downtown Providence.

09/99-11/99 Confidential / Help Desk Analyst Boston, MA

Initiated first Hardware/Software Support Matrix Document. Received Commendation from Senior Vice President for the department cost savings benefit from this project
Coordinated Enhanced Software Licensing and Hardware Stock Management, including Desktop Standard & Modernization Programs. Provided 1st call Macintosh & Windows support for over 30 artists and support people

Information Technology Hardware & Software Systems
Windows & Macintosh Laptop & Traditional desktop computers & Flat screen Monitors. Most Common software required for popular tasks. Most mobile smart phones & tablets.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship