Desktop Support/ Junior System Administrator Resume Washington DC� - Hire IT People

Professional Experience

Confidential�07/2011 – Present�
Pentagon, Washington DC�
Desktop Support/ Junior System Administrator

Manage inventory and provide support for four departments; Configure, install, image desktop and laptops for new users using Norton Ghost/ Acronis; Experienced with Dame Ware, Juniper, Remote Access, LANDesk, Track-it, Remedy, Avaya, Remote Desktop, VOIP, and VPN; Create, configure, maintain and delete network printers on/off military server.
Strong knowledge of IP printing configurations, static and reserved IP addresses with-in an enterprise network; Printer and copier maintenance.
Ability to assess risk factors and advise on vulnerability to attack from a variety of sources (e.g. destructive programs/applications/viruses, unauthorized access, disruption of services, espionage) and procedures and methods for protection of systems and applications.
Familiarity with configuration and troubleshooting�LAN�and�WAN�components such as routers, hubs, switches, and servers; Assists in maintaining network services, such as Dynamic Host Configuration.
Assists in maintaining network services, such as Dynamic Host Configuration Protocol (DHCP), Domain Name, Active Directory, and Exchange Sever 2007.
Excellent technical skill set in a Windows XP, Windows 7,�Mac OS X,�and wireless connectivity.

Confidential 8/2010 – 07/2011�Rockville, MD US�Computer Analyst

Port activation as well as creating/deleting accounts in the�Active Directory.
Installation of�Mac�software and peripherals; Strong Mac and OS troubleshooting skills; Ability to install parallels for�Mac.
Knowledgeable of purchasing, configuring, installing, upgrading government systems to meet federal guidelines for end user use,
Provide Tier 2 and Tier 3 administrative technical assistance to a 6000+ customer WAN via face-to-face and telephone contact on both PC and Macintosh systems within the NIH, resulting in high customer satisfaction and exceeding customer expectations.
Assists in maintaining network services, such as Dynamic Host Configuration Protocol (DHCP), Domain Name, Active Directory, and Exchange Sever 2007.
Excellent technical skill set in a Windows XP, Windows 7,�Mac OS X,�and wireless connectivity.

Confidential 9/2009 - 8/2010�Washington, DC US�
Computer Specialist

Manage inventory and provide re-inventory assistance with the Network User Support team for 1200+ government employees Assists with records management and maintaining control over equipment.
Sort, Tag, and Inventory PCs and monitors, printers, accessories, and components.
Excelled in building PCs for deployment including imaging, ghosting, and configuration for network access; Strong use of Remedy ticket tracking.
Clean hard drives and process lease-end equipment as well as provide assistance to the Inventory team with surplus of various technology items and computer equipment.

Confidential�7/2007 – 10/2009�Washington, DC Area USTechnician – Consulting

Confidential�10/2006 – 6/2007
Lahnam, Md. USCable Technician

Knowledge of the National Electrical Code (NEC), National Electrical Safety Code (NSEC), and the Occupational Safety and Health Act (OSHA).
Ability to troubleshoot and network Comcast equipment to adhere to Comcast customer service satisfaction policy.
Demonstrate online service and educate customers relevant to connecting to the service, home page, national and local content, web browsing using URL(s), etc (Broadband).
Installation of online services and wireless equipment.
Successfully completed 50 plus jobs per week which consisted of 10 hour days.

EducationMajor: IT Certification Training
Bachelor of Science: Human Development

Additional InformationCompTIA A+�Certified
Pursuing Net+