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Creative Services Coordinator Resume

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Gainesville, FL

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Dynamic and resourceful corporate communications project manager with proven planning, budgeting, implementation and follow-through experience; specializing in customer service, process improvement and expense reduction. Applies creative, goal-oriented solutions to communications opportunities, thereby achieving growth and maintaining forward momentum.

EXPERIENCE:

10/04 – Creative Services Coordinator | Confidential,Present Gainesville, Florida 
Manage wide variety of communications projects for external and internal audiences (staff of up to 12,000). Conceptualize, write, edit, design and fulfill printed products and online documents. Interface with Marketing and Public Relations to develop and design marketing materials. Specialties include, but are not limited to, brochures, newsletters, menus, maps, directories, manuals, surveys and questionnaires, medical and pharmaceutical literature, patient educational handbooks, advertisements, annual reports, posters, program and event promotional materials, recruitment tools, complex medical documentation forms, banners, large-scale signage, displays and exhibit materials. Help propel corporate marketing strategies forward by integrating brand identity with all products. Build and manage vendor relation­ships. Manage budgets and generate savings through production and fulfillment efficiencies.

Select Accomplishments:

  • Created promotional materials and pledge documents for fund-raising activities for United Way campaigns and business development programs (including “Raising Hope at Work” to help fund a new cancer hospital)
  • Improved Way-finding efforts by designing and distributing a series of customized area, internal and transportation maps, helping alleviate the cause of one of the most oft-cited customer complaints
  • Redesigned dietary menus for all patient populations, including pediatrics, to be more patient-friendly and appealing

2/90 – 10/04 Writer, Editor, Graphic Designer | Confidential, Gainesville, Florida 
Conceptualized, wrote, edited and designed broad variety of printed and presentation projects for external and internal audiences. 
Select Accomplishments:

  • Branded and developed company’s employee benefits package, including enrollment forms and documentation; assisted in transition from former benefits program
  • Facilitated organization’s four-hour customer service program, “Service: Lead the Way,” for new employee orientation (2002-04)
  • Assisted in fostering improved staff and management relations as member of Diversity Awareness Team; created, wrote and designed staff newsletter; coordinated diversity- related events; developed supporting programs and collateral materials

2/88 – 2/90 ,Education and Program Development Project Specialist, Confidential| Gainesville, Florida

  • Designed and produced nursing education materials. Coordinated and promoted on-site and off-site events.

10/85 – 2/88 Managed Care Business Assistant, Confidential| Gainesville, Florida

  • Coordinated payment processes among physicians, clinics, accounts payable and receivable, insurers and patients with HMOs and PPOs.

3/84 – 10/85 Confidential| Gainesville, Florida

  • Organized, reviewed and coded patient records (using ICD-10). Ensured compliance with internal and external policies and regulations.

9/80 – 3/84 Confidential | Gainesville, Florida

  • Reviewed and coded charts of patients treated for cancer (using ICD-9); conducted follow-up of each patient through written and telephone communications.

EDUCATION: 
Courses in Advertising, Marketing, Public Relations, Journalism Graduated Magna Cum Laude (with high honors).

PROFESSIONAL SKILLS: 
Proficient in: Adobe Creative Suite (InDesign, Photoshop, Illustrator, Acrobat)Experienced in: Microsoft Office Suite (Word, Excel, PowerPoint) 
Well-versed in: Medical Terminology (with general understanding of Anatomy and Physiology)

COMMUNITY SERVICE: 
2006-08 President, by election, of residential community association (275+ homeowners) , 2012 Re-elected to same post

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