TECHNICAL WRITER Resume Profile Wallingford, CT - Hire IT People

TECHNICAL WRITER

Over 15 years in the IT field with roles in publishing, hospitality, pharmaceutical and multi-media industries. Have delivered documentation on or in support of information technology, Customer Service and SDLC processes. Group facilitator with a proven ability to pull people together and connect with various personalities and management styles. Ability to expedite multiple tasks and maintain both detail and prioritization in a fast-paced environment. Technically proficient in Oracle remote data capture, UNIX basics, Novell NetWare, SDLC, INET, and MS Office applications.

PROFESSIONAL EXPERIENCE

Confidential

TECHNICAL WRITER

Contracted Resource for the Online Content and Communications Team/Workforce Development Responsible for updating, creating and maintaining online reference and performance support content by authoring online content and performance support materials using Documentum Web Publisher. Authoring content to align with corporate writing guidelines and voice of the customer. Tagging content with metadata to improve content reuse and ensure correct placement within online resources. Working with Product Management team to author various support content with the online resources. Working directly with Marketing, Customer Service and Sales to ensure correct and accurate product presentation. Partnering with cross-functional subject matter experts in creation of materials. Capturing operational business requirements in written form in a way that is easy to use for the end-user. Designing and/or loading documents and references into online resources.

Confidential

TECHNICAL WRITER

Contracted Resource

As part of a Technical Writing Team, used MS Word, Adobe Acrobat professional, Captivate and VISIO with System Architects and Business Analysts to update existing documentation and create new documentation for an in-house Siebel CRM application in preparation for a company conversion to the Salesforce.com cloud-based CRM solution.

Confidential

TECHNICAL WRITER

Contracted Resource

Created content for end user training documentation for an Ad Sales Rewrite project.
Collaborated with Quality Assurance and Project Developers to gain an understanding of the logic behind the application.
Worked closely with Product Owners, Business Analysts and Scrum Masters to define the end user audience and properly target the content.

Confidential

TECHNICAL WRITER

Contracted Resource

Responsible for facilitating meetings with marketing IS team members to capture system process information and translate it into a suite of run books for a Siebel-based CRM.
Contract extended to provide documentation required for moving the Automatic Testing Center HP Quality Center to a regional data center.
Created transitional documentation as the company moved from a Siebel-based CRM to the Veeva cloud-based CRM/CLM.
Collaborated with Project Managers to provide training guides, Work Instructions, and Run books on demand.
Research SOP's, Work Instructions and vendor documentation in order to understand the scope of the project.
Work daily with both project management and the technical team as well as independently to define required documentation.
Adapt and amend existing documentation and templates as required.
Worked with the Validation Manager to create a complete Validation Plan.
Collaborated with the Siebel consultants to update existing and create new Work Instructions.
Concurrently translated a series of innovations to Siebel Territory Manager into a set of detailed Run books.
Worked closely with a number of subject matter experts in order to translate their daily tasks into usable documentation.

Confidential

TECHNICAL WRITER

Contracted Resource

Translated technical specifications and user feedback into a body of user-friendly documentation.
Collaborated with Ad Sales project teams to create in-house user guides and Adobe Captivate application-training videos.
Developed documentation to record the manual processes used for Data Warehouse maintenance.
Partnered with the Business Intelligence team to analyze and document the business flow behind the Agile tool.
Translated Business Object Universe procedures into reader-friendly user guides.
Worked closely with the Serena Business Manager SBM admin to understand and document application-specific uses for the SBM tool.
Solicited user feedback in order to document business and functional requirements for an Outlook project.

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Technical Writer Resume Profile

Wallingford, CT

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