Summary

• At my latest client Confidential Health System I wasa Clinical System Analyst for the perioperative EMR - Picis OR Manager.I supported and built the system during a massive 11 site database consolidation project.
• 10 years of healthcare information technology experience devoted to analytics, reporting, and performance improvement. In addition to analytics, I have expertise in implementations, project management, and system administration. Furthermore, I have been through the full product life-cycle including building, testing, go-lives, upgrades, and sunsetting. A strong perioperative System Analyst with excellent interpersonal and technical skills,I have consulted with over 40 hospitals in the US, Canada, and the UK to gather requirements, analyze needs, and implement software solutions in surgical services and quality improvement.I am currently pursuing my PMP certification.
• Analyzed needs, gathered user requirements and implemented software solutions with full SDLC experience including testing, go-live, upgrades and sunsetting
• Implemented auditing, reporting, and quality improvement tools for better clinical documentation, and long term case follow-up
• Improved measurement and reporting capabilities of key performance indicators in the OR, like case costs, delays, and block utilization
• Redesigned clinical process workflows in perioperative surgical services for technology adoption and performance improvement in Picis scheduling, clinical documentation, supply chain, analytics and reporting
• Supported, troubleshot and resolved data quality, and other Picis user issues from within the OR, the classroom, and over remote connections using tools like WebEx
• Supported perioperative staff including physicians, nurses, departmental users, and executive leadership over 1500 users, 3 facilities, and over 20 ORs
• Provided complex reports in Crystal to enable better clinical analytics, performance improvement and usage statistics, for example, in infection prevention and daily case needs
• Managed block schedules and communicated with executive leadership to enact these sensitive changes
• Maintained vendor support relationships for those issues I could not solve
• Improved facility communication, provided data to manage staffing needs, increased patient throughput, reduced case delays, and met Joint Commission requirements by implementing automated patient tracking solutions
• Negotiated compromises between customer needs and software limitations, from both the vendor and provider sides
• Developed and modified implementation project plans to incorporate knowledge gained in the field and reduce time to go-live
• Developed automated reconciliation tools between MS Access, Excel and Oracle application to improve data reconciliation processing time by 75
• Trained customers and colleagueson complex technical software solutions in the classroom and remotely
• Found, maintained and leveraged best practices to build cross-functional consistency and collaboration
• Facilitated and coordinated quarterly international best practice sharing calls with over 50 colleagues
• Supervised a team of 3 off-shore consultants
• Developed and maintained over 1,800 pages of instructional material with a multi-national team
• Managed security for 2,800 users on four Lotus Notes Finance-specific databases
• Managed over 400 links and 20,000 documents on over 50 global servers

Summary of Experience

Confidential

Reporting Analyst

• Providing system support and maintenance for enterprise-wide database consolidation
• The Confidential PICISCLINICAL SYSTEMS ANALYST.
• Providing system support and maintenance for over 1500 users, over 30 ORs
• Providing system support and maintenance for over 1500 users, over 3 facilities and 20 ORs
• Analyzing, designing, developing and deploying custom Crystal Reports solutions
• Testing and deploying patient monitors in recovery areas
• Maintain surgeon block schedules and coordinate with executive staff for these sensitive changes
• Guiding and leading system changes to accommodate Lawson Materials Management and other interface changes

Confidential

PICISCLINICAL SYSTEMS ANALYST

• Building custom inventory tables from physical inventory to improve materials management for surgical services
• Designing better workflows for patient tracking, and registration
• Developing departmental downtime procedures to ensure process stability during planned and unplanned outages
• Testing HL7 interfaces to ensure data integrity
• Troubleshooting Crystal Reports for usability and data accuracy

Confidential

CONSULTANT

• Built iPad application to display CMS healthcare ratings for US hospitals
• Created and integrated MicroStrategy reports and objects into new and existing projects
• Experienced tuning, caching, specifying query governors, scheduling and optimizing reports
• Created custom dashboards and scorecards for executive audiences
• Analyzed requirements, identifying and making recommendations to fit business and customer needs
• Transformed business ideas and processes into complete solutions to fit the company's business model

Confidential

PROCESS CONSULTANT

• Improved measurement and reporting capabilities of key performance indicators in the OR like case cost, delay, and utilization of surgeons, blocks, and rooms by implementing business intelligence reporting solutions
• Improved complete clinical documentation and enabled long term follow-up for case management in quality areas by implementing auditing, reporting and quality improvement tools
• Improved communication, increased patient throughput, reduced case delays, and met Joint Commission requirements by implementing automated tracking solutions
• Redesigned clinical process workflows in perioperative surgical services for technology adoption and performance improvement in scheduling, clinical documentation, supply chain, analytics and reporting in perioperative services
• Traveled extensively to client sites to analyze needs, train users and implement complex healthcare software solutions
• Analyzed, designed, and developed training materials for complex software implementations
• Tested, troubleshot and resolved data quality, and user support issues from within the OR, the classroom, and remote connections

Confidential

TECHNICAL WRITER, DATA ANALYST

• Developed and maintained over 1,800 pages of material with a multi-national team
• Supervised 3 off-shore consultants
• Developed automated reconciliation tools in MS Access, Excel and Oracle application to improve data reconciliation processing time by 75

Confidential

DATABASE ADMINISTRATOR

• Managed security for 2,800 users on four Lotus Notes Finance-specific databases
• Managed over 400 links and 20,000 documents on over 50 global servers

Tools

• SAP BusinessObjects, Crystal Reports, SQL,MS Office including Access ,Visio, Microsoft Project, MicroStrategy 9.x, QlikView