Professional Profile

• Award-winning, professional technical writer and editor with 19 years experience
• Clear writing style and editorial attention to detail
• Well versed in technical writing processes and procedures
• Experience in a variety of styles including technical, marketing communications, and creative writing
• Master at creating order out of chaos

OBJECTIVE

Technical Writer and Editor experienced in telecommuting and virtual team building seeks a generalist position that will use my expertise, background, and love of the written word.

EMPLOYMENT

Confidential

Technical Writer

• Create a template and style guide for document standardization
• Write and edit enterprise policies and procedures
• Create Visio flowcharts and other illustrations for documents
• Interview subject matter experts for document content
• Create SharePoint site for document review, deployment, and storage
• Consult with the CIO, IT Security, Web Development, and other departments to develop best practices for document deployment

Confidential

Technical Writer

• Contract with nfrastructure technologies, Confidential
• Documentation lead for a technical team that designs and maintains network infrastructure
• Write and edit department policies and procedures
• Create and maintain Visio network connectivity diagrams
• Design forms for network design and installation
• Maintain the data center network intranet information-sharing site
• Develop document naming and configuration conventions
• Develop the SharePoint site for the data center networks
• Member of the ITIL initiative committee

Confidential

Technical Writer and Configuration Manager

Develop, write, and edit materials for reports, product manuals, briefs, proposals, instruction manuals, catalogs, and other technical publications concerned with engineering or related technical disciplines, manage configuration of items for a major non-military project, member of the change board for same project

Confidential

Technical Writer

Contract with Confidential

Edit and write IT security procedures, map old procedures to new template, facilitate meetings with SMEs and stakeholders

Confidential

Technical Writer and Quality Analyst

Contract with Confidential

Develop user and installation manuals, design and compose quality assurance test procedures, test gaming systems and write bug reports, create illustrations, interview SMEs, maintain QA SharePoint site

Confidential

Technical Writer and RoboHelp Developer

Contract Confidential

Design, organize, write, and compile a RoboHelp file for a proprietary application, use subject matter expert input and quality analyst test cases as a basis for procedures, develop the styles and standards for the project, create illustrations, communicate with end users for input and review

Confidential

Technical Writer

Contract Confidential

Write and illustrate a user training manual for a proprietary corporate and investment banking application, develop templates and styles for documents and Web-based help, create PDF help files, design and develop quick reference cards for training, interview SMEs to collect and clarify technical information, interview developers and business users, review and edit technical documents

Confidential

Content Development Consultant

Develop content for storyboards, including audio scripts and graphics, for training programs, meet with client SMEs, perform quality assurance audits of training programs for grammar, consistency, and appropriateness, design script templates in Microsoft Word, edit HTML portion of content using Dreamweaver

Confidential

Technical Writer

Develop RoboHelp for a proprietary banking application

Confidential

Senior Technical Writer and Editor

Edit content for a tax education program, meet with SMEs to revise content, design and lay out course documents using PageMaker, scan graphics and convert with Photoshop, convert files to PDF using Acrobat Professional, prepare HTML help for proprietary tax preparation software

Confidential

Instructional Designer and Technical Writer

Create computer-based training CBT storyboards, work with Flash developers to produce final presentation, edit CBT files for content, prepare HTML files with Dreamweaver, write User Acceptance Tests UAT , participate in testing sessions, modify CBT files based on UATs, research subject matter, test proprietary software, and write context-specific help files

Confidential

Technical Writer and Illustrator

Contract with Confidential

Write policies and procedures for the network services purchasing department, research subject matter, test proprietary software, document technical solutions and processes, create technical illustrations using Photoshop and Illustrator, develop the standards and styles for projects, prepare the PDF files with Acrobat Professional for deployment on the company intranet, edit articles and presentations, meet with business analysts and SMEs to gather content

Confidential

Technical Writer

Contract with Confidential

Organize, write, and compile a browser-based help system for a comprehensive mortgage service application using AuthorIT, develop the standards for the project, edit help files to the standards and styles, create icons for Help files, facilitate meetings with business analysts and SMEs

Confidential

Technical Writer

Write, edit, and publish telecommunications hardware and software technical solutions and processes for clients of the Cisco Global Center of Expertise, create procedure, service, installation, operation, and maintenance manuals for telecommunications network system solutions using FrameMaker, provide text, graphics, and technical support for training course curricula, manage multiple projects involving several manuals for each product, telecommute from home office and office on the Cisco RTP campus

Confidential

Technical Writer and Illustrator

Research, write, and illustrate user, administrator, and installation manuals, help files, and linked PDF documents, create system overviews, technical specifications, and module handbooks for hardware products, beta test software systems and write bug reports, edit technical white papers, manage software publications writing staff collaborate with software development and test teams, provide text, graphics, and technical support for instructional design courses, manage multiple projects involving several manuals for each product, co-author department style guide and templates, organize and localize content for translation, supply terms for glossaries, travel internationally to collaborate with engineers, product and project managers, writers, and translators

Confidential

Senior Technical Writer and Technical Writing Staff Manager

Research, write, and illustrate hardware, software, and training manuals, participate in software development meetings, beta test software and hardware systems and write bug reports, write, generate, and maintain help files for software applications, edit technical white papers, author department style guide and templates, develop Web content and design Web pages using HTML authoring tools, produce marketing and sales collateral, ad copy, and company promotional material, film sales presentations for distribution to international sales team figuration Manager C.I.S.C.M.